1/5 Cici C. 8 months ago on Google
My
recent
experience
at
The
Landsdowne
has
left
me
quite
disappointed
and
uncomfortable
due
to
the
behaviour
of
the
security
staff
as
well
as
the
manager.
My
friends
and
I
visited
for
PICNIC
party
on
the
29/07
and
unfortunately,
the
way
we
were
treated
by
the
security
team
was
far
from
acceptable.
Firstly,
the
security
team
exhibited
an
unnecessary
level
of
aggression
that
made
us
feel
unsafe
and
unwelcome.
Their
tone
and
demeanor
were
both
alarming
and
unnecessary,
and
it
completely
marred
what
should
have
been
an
enjoyable
night
out.
What's
worse,
the
incident
escalated
when
we
were
accused
of
breaking
into
the
smoking
area,
despite
the
absence
of
any
closure
signage.
This
accusation
was
not
only
baseless,
but
it
was
delivered
with
an
alarming
level
of
aggression
and
gaslighting.
When
we
tried
to
address
the
situation
with
the
manager,
hoping
for
some
understanding
and
clarity,
we
were
met
with
further
gaslighting
and
hostility.
Instead
of
listening,
addressing
our
concerns
and
apologising,
the
manager
took
it
personally
and
dismissed
our
perspective.
As
patrons,
we
deserve
to
be
treated
with
respect
and
courtesy,
regardless
of
the
situation.
I
hope
the
Landsdowne
takes
this
feedback
seriously
and
reevaluates
the
behaviour
and
training
of
their
staff.
The
success
of
any
establishment
hinges
on
its
ability
to
provide
a
safe
and
welcoming
environment
for
all
patrons,
and
this
incident
fell
short
of
that
expectation.
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