It is with great displeasure that I write this review. I have been attending Clarence Street Snap Fitness and the space lacks cleanliness and is sadly filthy. Gym is meant to bring health and positive aspects to our life. I was a previous member at Snap fitness in Perth, where the situation was very different and have moved to Sydney in the last 2 weeks. The Clarence Street location was the most convenient for me to attend. I tried to the manager (whom is hardly ever at the reception desk and only found exercising) as to work with improvements for a filthy environment is unacceptable. The gym has no soaps in most of the toilet sinks, stations where wipes are located is super dirty around… the other day there was not a single alcohol gel bottle filled to be used. Dust is everywhere especially weight sections. This week the stair climber equipment has a spider web right in front, with a spider hanging there. The manager asked me to send him an e-mail yesterday, which I did. I wrote and included pictures as to the matter. I wasn´t comfortable with the fact that I had already spoken and no one else was in copy as to address the issue. The manager replied to my e-mail on the same day, informing those actions would be taken, but on the following day I was surprised with an unexpected incident today towards me. Today, I was surprised with a rude approach from one member, which and opted not to reply and continued with my music and exercise. I didn´t respond and wished the man “all the best” when we left the gym at the same time. Latter that day the same manager sent me an e-mail filled with lies as if I was the one with inappropriate behavior in the gym, when I was the one who received an unexpected attitude when returning the man´s towel. The manager wrote that I had inappropriate behavior at the gym, to members and staff members. That I was no longer welcome at the gym. This is a lie and didn´t occurred at all!! I am surprises and shocked with these two incidents which apparently might be connected… I felt so unsafe today. I was the only women and was mistreated and later received an email filled with lies. I only wanted to use one of the 3 benches, which 2 were being used and the third was occupied by his towel. I decided to wait and do another exercise. While I was doing a rep of 4x18, the man that left his towel at the beach only came once. Once I was finished, I literally went to him and ask if I could use the equipment. He said yes. Which was great. I had music on my ears and grab his towel to give it back to him. OMG! That guy, freaked out, he was so arrogant, saying he could grab the towel himself and that I was rude to touch his towel. He kept speaking rudely towards me (I felt harassed). That was just awful! I felt so mistreated by the tone of his voice and the way he kept speaking to me. I said I didn’t hear him and didn’t know it was rude to give the towel back to him. Afterward I only said: “you’re a very rude man, and I’m glad I’m not listening to you, as I have headphones on”. It was awful, really. I felt terrible and didn’t feel safe at all. I am very surprised with this entire situation and neve had similar experience. I find this experience at this gym unacceptable. All the best Julianna

My experience with Snap was pretty good right up until the end, and they've dropped the ball so badly and caused such a poor experience, I feel compelled to leave a negative review, have cut up the door pass, and will never return. If there is any possibility you may need to cancel your membership, DO NOT consider joining Snap Fitness. I sent my request in writing by e-mail as requested while attending the gym in person. Was given verbal confirmation the e-mail was received and that my 30 day notice period would start from then. I did not receive an auto responder in response to the the e-mail sent. 2 months later, they are still charging me. When following up the matter, I was asked to send the original e-mail request. I forwarded the e-mail from my sent box, and they responded indicating that the evidence isn't good enough to confirm I sent the request on the date it was sent. They tried to tell me that my 30 day notice period would begin from today and that they would not refund the 3 inappropriate charges past the 30 day notice period from the original request. As a result, I've had to cancel my credit card on file with them and initiate a fraud claim with my bank. Evidence supplied to the bank clearly shows that I requested cancellation on a specific date. Clearly, this is not an argument the gym can win and the bank will absolutely refund me... It seems to me, all Brad Dawes has accomplished today is ensuring a client would never return to any SNAP location ever while creating extra stress and work for himself while having to deal with a fraud claim with the financial institution... Well done mate.

Mel and the team were super helpful with a program and membership that suited my working schedule. It was appreciated. And a great facility, too.

Took my money but never received product, refund or even a response from them. When you email them they don't reply. If you call them they don't answer. I messaged them on google and they obviously read my message but did not reply. So far I'm out of the money I gave them with 0 answers..

Terrible customer service and extremely poor communication. Cancelled my membership months ago, both in writing and over the phone and they still charged my account 6 times after the fact. Took them another 6 days to confirm everything as processed but very difficult to trust a company like this. I would recommend looking elsewhere if you are concerned about being overcharged and left in the dark about it.

Amazing and friendly staff, Brad is a fantastic club manager, gym is always clean and tidy! Highly recommend 💗

Th best gym, have been a member since 2019. Manager at Snap is doing an amazing job with different classes and activities and competitions he is providing to the community of Snap. He is always helpful and supportive!

Great gym to train at. So clean and the atmosphere is what you want, always feel comfortable going there. Brad the manager and his team are so welcoming and have so much knowledge, would highly recommend this gym

The gym and staff are great. It is rare to feel so welcomed in a gym these days by both the staff as well as the wider community. Great gym culture 💪 great vibes 👌 - couldn't ask for more in the city!

Cleanliness of the showers could do with a bit of work, the outtake fans are chock full of dust which look like they've been collecting for months. The rest of the gym is relatively spotless, however.

Jst loved my time being here. Neatly arranged with great range of machines. Never too busy to wait in queue. Special call out to Mel as trainer. She was super motivating 😀

I have been coming here for about 3 years now. Nice place to workout during my lunch break, always clean and friendly staff. Highly recommend

I`ve been to many gyms in Sydney. This is one off the better ones

Great gym, always clean, weights always where they should be, never too busy and great environment overall. Also Brad the Manager is very welcoming and always attending to the gyms needs.

Very good environment. Everyone’s friendly and The manager is very helpful and consistent with trying to make sure I’m satisfied with my experience

Great gym, amazing staff. Definitely recommend joining the club

Excellent gym. Awesome manager. Great staff. Thanks.

Great community, never been more motivated to work out regularly in my life!

Would never recommend anyone near the Sydney City branch of Snap. The front reception at daytime of 17 Aug were very rude and their faces looked like they were being through some tragedies in life. They denied the info on the official website and told me it didn’t work for this branch which was definitely unprofessional. Plus the equipments in this branch are old and rusty. As a member of Snap I’m extremely disappointed and I’m considering change to Anytime.

Firstly: I love that my Snap membership will open doors to any branch. That's an awesome feature. Sadly, this particular Snap is a big letdown. Whilst I was visiting I noticed at least 9 machines out of order. The working machines are old and their long use shows. Additionally, it's only a small thing, but the machines weights are measured in 5 pound increments, not kg. (KG is listed but not in the same distribution as modern gyms). For a visit it was barely ok, if it was my local I would be looking for another gym.

Definitely its only strong point is the location in cbd and the low membership. but even compared to the Pyrmont or Waterloo office, nothing good, in terms of machines, facilities, etc. It's a miracle that they even want to turn on the fans.

Not the best equipment nor atmosphere multiple machines were out of order will stick to my regular snap.

Great place to train. Lovely staff always really helpful

I love coming to Snap Fitness! The trainers and team are always so welcoming! The classes are especially my favourite - Burner and Core Conditioning!! :)

Excellent inner city gym

Great facilities, clean and well maintained. Friendly team. Great gym in the city, near Wynyard train station.

Convenient location and good equipment

Great facilities. Amazing Staff.

Great facility, wide variety of free weights. Friendly staff :)

Shana is amazing there managing the club. Club is clean and tidy and a great place to work out :)

Until they get better ventilation in the showers your going to come out sweatier then going in. De-humidifiers would be a sound investment. Or a decent extraction fan. SOMETHING

Great gym. Amazing location and has everything you need given it is in the city. Prices are reasonable. The machines are all high quality and generally well maintained. Lively, friendly environment, gets busy after/before work but even then it isn't too cramped. Ever since Brad has come in to manage the gym the place has been far livelier. There are regular events, challenges and deals that keep you coming back, and in general Brad is extremely friendly and supportive. Plenty of toilets and showers, which can get steamy but not worse than any other gym shower I've been to. Have been a member for a while and would highly recommend.

Great facilities and new equipment. The team are absolutely lovely as well!

This is the best gym I've ever joined. Caring trainers, great variety of weights and well maintained facilities!!

Clean tidy gym with a good amount of clean showers and toilets. Good range of new equipment. Would recommend.

So clean and tidy. Especially Toilet&shower is amazing!!

I always feel comfortable and supported here. The team is very friendly and I really enjoy the classes! It's super close to my office so I can even come and train in my lunch break. Machines are all new as well. Highly recommend!

I was visiting from Interstate and dropped in yesterday. Fantastic staff, super friendly, I highly recommend!

Turn the music down!!! If 80% of the patrons have earphones why are you pumping your music... I've asked staff to turn it down. I don't want to go deaf trying to drown out your music. Otherwise the gym is great.

Happy to have been training here for weeks! The staff is very helpful and the facilities are the best I have ever seen in a gym. Keep up the good work!!