1/5 花媽 3 years ago on Google
(Translated
by
Google)
The
hotel
service
staff
I
know
that
you
are
very
busy
on
October
26th,
but
because
I
added
one
person
in
my
room,
and
I
called
at
7
o’clock
that
morning,
please
prepare
2
quilts
and
2
Chentou
(because
all
guests
are
fully
booked
that
day,
pay
I
paid
for
the
room
for
4
people,
living
in
a
room
for
2
people
and
I
couldn’t
add
more
beds.
I
went
to
the
pings
in
the
room
and
found
that
it
was
ok
to
add
a
single
bed).
The
carpet
in
our
room
was
a
stain
in
the
first
time.
Immediately
contacted
the
service
center,
they
also
changed
rooms
immediately,
but
because
of
the
addition
of
one
person's
spare
parts,
they
lost
everything.
I
made
three
calls
and
the
quilt
head
was
filled,
but
in
the
end
the
mouthwash
cup
was
still
not
filled.
Don’t
bother
to
call,
lest
you
become
an
Austrian
customer,
the
restaurant
service
staff
are
professional
and
attentive,
give
a
star
because
you
are
a
5-star
hotel,
these
sops
and
internal
communication
should
be
strengthened
training,
you
must
be
an
old
restaurant,
some
details
should
be
paid
attention
to
some?
(Original)
飯店服務人員我知道10/26日你們很忙，但是因為我房間增加一人，而且是當天早上7點就電話告之請另外準備2床棉被及2付忱頭（因為當天全部客滿，付了4人房間錢，住2人房間設備而且無法增加床位，我事後到房間內的坪數看其實在增加一個單人床位是ok的)，第一時間給我們房間內地毯是一塊汚漬，立馬跟服務中心聯絡，她們也馬上換房間，但是後面因為增加一人備品部份，卻丟三落四，我連打三通電話，棉被忱頭是補齊了，但是最後漱口杯還是沒有補，我也懶得打電話，免得當奧客，餐廳服務人員很專業也服務周到，給一顆星因為你們是5星級飯店，這些sop及內部溝通應該要加強訓練，必竟你們是老飯店，一些細節要注意些？
