1/5 葉芳閍 3 years ago on Google
(Translated
by
Google)
The
first
time
I
came
to
Nanfang
Shopping
Center
for
consumption
in
the
south,
I
encountered
something
incredible.
I
bought
something
on
the
third
floor
of
Adidas
and
went
out
of
the
door
after
I
bought
it.
Because
my
family
bought
duplicate
products,
I
returned
to
the
original
point
and
returned
it
on
the
third
floor.
,
The
clerk
told
me
that
I
couldn’t
return
the
product
and
I
could
only
change
it,
but
we
went
out
and
got
on
the
escalator
and
got
down
again
(within
15
minutes),
the
things
weren’t
even
dismantled.
The
sale
does
not
return
the
goods),
the
clerk
told
us
that
the
above
brand
says
that
you
want
to
see
for
yourself
(returns
and
exchanges
are
blocked
by
other
things),
otherwise
you
can
ask
the
Consumers’
Association
yourself,
I
wanted
to
say
Even
if
you
can’t
retreat,
the
result
is
that
I
was
choked
because
I
didn’t
read
it
or
asked
the
Consumers’
Association.
It’s
really
outrageous...
Then
they
got
the
floor
manager
(Ms.
Guo),
and
the
floor
manager
just
said...
No
Sorry,
they
have
store
rules.
So
sorry!
It's
gone
(dumbfounded)
⋯⋯
and
said
that
I
want
to
help
me
contact
the
head
office.
As
a
result,
the
head
office
didn't
contact
me
and
suddenly
said
that
he
claimed
to
be
the
second
store
manager
(Mr.
Huang)
and
he
criticized
and
quarreled
with
me,
and
then
I
explained
to
him
again,
he
actually
said
that
our
staff
did
not
need
to
explain
to
customers
And
then
speak
louder
and
louder,
I
said
you
can
stop
being
so
loud?
He
himself
said
that
I
didn’t
say
it
loudly.
I
was
explaining
(Is
it
in
Hello?),
so
now
the
loud
voice
is
explaining,
and
then
said:
This
store
is
mine.
I
love
what
I
do.
The
Consumer
Council
said
that
we
don't
have
to
return
the
goods,
you
won't
ask
yourself,
it
is
common
sense
that
everyone
should
know,
I
just
can't
return.
You
love
waiting
for
you
here,
slowly
wait
for
you,
and
you
will
wait
until
the
shop
is
closed...
I
have
to
go
first.
I
said
then
please
go
quickly.
The
second
store
manager
said
that
I
just
want
to
go
back
and
forth...
Then
the
floor
manager
(Ms.
Guo)
watched
a
good
show
next
to
her
without
saying
a
word.
Finally,
Ms.
Guo
and
Mr.
Huang
chatted
happily
and
put
guests
in
the
store.
The
staff
in
this
shopping
mall
are
really
weird
in
their
attitudes
and
ways
of
handling
things.
They
don’t
handle
things
and
they
call
a
so-called
second
store
manager
to
quarrel
with
customers
on
the
storefront.
He
also
said
that
the
loud
speech
is
to
explain...
The
old
man
came
here
to
shop
and
found
that
Adidas
and
the
floor
manager
on
the
third
floor
have
no
so-called
service.
It
is
really
terrible.
I
really
feel
that
you
should
pay
attention
to
the
management
of
a
large
shopping
center...
(Original)
第一次下南部來南紡購物中心消費，就碰到超不可思議的事情，在三樓愛迪達買東西，買完才出門口，因為家人買了重複的商品，故回原點三樓退貨，店員告知無法退貨只能換貨，但我們才出門口上了電扶梯再下來（15分鐘內），東西連拆都沒拆，我們說不能退為什麼結帳時不說跟消費者說明（商品售出既不退貨），店員告知我們上面牌子有寫你要自己看（退換貨須知都是被其他的東西擋起來的），不然你可以自己去問消基會啊，我本想來想說不能退就算了，結果居然還要被嗆說是我自己沒看、沒問消基會，真的很離譜⋯⋯然後他們找來了樓管處理（郭小姐），樓管只說了⋯不好意思，他們有店規。所以不好意思！就沒了（傻眼）⋯⋯然後說要幫我聯絡總公司。結果總公司沒連絡上突然說是自稱第二店長（黃先生）出來就批哩啪啦跟我吵，然後我又再次跟他說明狀況，他居然說我們人員沒必要跟客人說明退換貨須知，然後越講越大聲，我說你可以不要這麼大聲嗎？他自己說我沒有大聲我是在說明（是在哈囉嗎？），所以現在大小聲就是在說明，然後說：這間店是我的我愛怎麼樣做就怎麼樣。消基會就是這樣說我們可以不用退貨，妳自己不會去問，這是常識每個人都要知道，我就是不能退。你愛在這裡等你就慢慢等隨便你，你就等到閉店呀⋯我要先走。我說那請你快走。第二店長說我就是要前後來回走怎樣⋯然後樓管（郭小姐）就在旁邊看好戲一句話也不說，最後郭小姐跟黃先生還開心的聊起天來，放客人在店上。這間購物中心真的人員處理態度跟方式都超級奇怪，不會處理事情還叫一個所謂的第二店長出來跟客戶在店面上大吵架。還說大聲講話是在說明⋯⋯大老遠來這裡購物結果這裡三樓的愛迪達跟樓管完全沒有所謂的服務真的很可怕。真心覺得一個大的購物中心管理上真的要注意⋯
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