2/5 J. Otto G. 11 months ago on Google
Mixed
Feelings
Here,
I
Come
Here
Because
It's
About
2
Blocks
From
My
Home.
Usually
I
Love
The
Prices,
Yet:
Less
Than
6
Months
Ago
Their
Eggs
Were
Over
$4.50
A
Dozen-I
Could
Get
A
Dozen
Brown
Eggs
At
Whole
Foods
For
$3.69-Hmmm?
They're
Down
To
$1.18
A
Dozen
As
Of
Today.
On
The
Positive:
They
Always
Have
A
Good
Cheese
Selection
From
Lower
To
Upper
End
Prices.
Some
European
Or
European
Style
Foods
&
One
Of
The
Few
Places
I
Can
Find
Spaetzle
On
A
Fairly
Regular
Basis.
On
The
Not
So
Positive
Side:
A
Couple
Of
Months
Ago
They
Installed
Self-Check-Out
Systems.
First
They
Only
Take
Credit/
Debit-If
You
Wish
To
Use
Cash
You
Must
Wait
In
Line.
These
Self-Check-Out
Systems
Are
A
Way
To
Cut
Down
On
Employees
&
Make
Customers
Do
The
Work
For
The
Company
So
They
Make
More
Money.
It
Also
Has
The
Effect
Of
Providing
EVEN
WORSE
CUSTOMER
SERVICE.
Example:
There
Were
Two
Registers/Lanes
Open,
At
Least
12
People
In
Each
Lane.
2
Managers
Walking
Around-1
Came
Up
To
The
Lines,
Asked:
Anyone
Using
Credit/Debit?
All
Of
Us,
I
Guess,
Were
Cash
Customers.
Having
Seen
No
Movement/Response
The
Manager
Just
Walked
Away.
1.)
I
Have
Worked
in
Customer
Service
For
Over
35
Years.
2.)
If
I
Were
The
Manager,
I
Would
Have
Opened
A
Lane
&
Plunked
My
Butt
Cheeks
In
A
Seat
And
Started
Ringing
Up
My
In-Person-Waiting-Paying
Guests/Customers
Who
Were
Right
In
Front
Of
My
Eyes.
3.)
If
You
See
Your
Customer
Base
Appears
To
Be
Using
Mostly
Cash-Why
Install
Only
Credit/Debit
Self-Check-Outs?
4.)
If
They
Want
Me
to
Use
The
Self-Check-Out
And
Do
The
Work
For
Them-Then
As
An
Employee-They
Should
Provide
At
Least
A
10%
Discount
For
Me
Doing
The
Company's
Job
For
Them.
This
Place
Is
Almost
Always
Busy
&
The
Line
Wait
Can
Be
Slow
Enough
It
Seems
That
I
Grow
More
Gray
Hairs
Every
Time
I
Go
There.
Prices
Are
Usually
Better
Than
Most
Other
Places,
But
I
Have
Walked
Out
Because
Of
The
Lines.
They
Need
More
Cashiers-Lanes
Open,
This
Means
Paying
Well
&
Hiring
People
With
Good
Customer
Service
Skills.
In
this
Day
Of
Higher
Prices
&
Crappier
Customer
Service.
We
As
Customers
Deserve
Better-ALDIS
Used
To
Be
My
Go
To
Store-Now
I
Base
It
On
How
Busy
&
How
Slow
They
Are
Moving
The
Lines
Or
How
Much
they
Expect
Me
To
Do
The
Work
For
Them.
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