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Frequently mentioned in reviews: atenci (12) good (10) attention (9) nuestra (8) care (8) pero (7) para (7) buena (7) veterinarians (6) bien (6)
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  • 1/5 Jacqueline D. 1 year ago on Google
    (Translated by Google) Unfortunately as a family we do not have the best experience. Not even the pleasure of saying that our pet was well cared for. Due to the unprofessionalism of one of their veterinarians, we lost a puppy and almost lost our honeymoon (🐶). We took her urgently since we noticed that something was happening when she was in labor, and her response was that it was normal that we should wait if she left her hospitalized. He would make her wait for her normal babies, she sent us home and we trusted her because she is supposed to be a professional but we were wrong. He told us that if it continued the same after 4 hours we would come back. He didn't even want to check it. When they came back they told us that the babies were already dead. That we had to do an emergency caesarean section or if our moon didn't die, simple as that, if they had taken it into account when we went. For the first time, we would not have had to go through this and mourn the loss of a puppy. Obviously, we did not even look for another clinic to do the Cesarean section where the attention was excellent and they saved our moon and one of the two puppies that they said they already they were dead.. THIS HAPPENED ON MAY 1 IN THE EARLY MORNING. I DO NOT RECOMMEND IT FOR ANYTHING. BAD ATTENTION. THEY ARE SUPPOSED TO SAVE LIVES NOT TO KILL THEM.. (Original) Lamentablemente como familia no tenemos la mejor experiencia. Ni el gusto de decir que nuestra mascota fue bien atendida.. Por el poco profesionalismo de una de sus veterinarias, perdimos un cachorrito y casi perdimos nuestra luna (🐶). La llevamos de urgencia ya que notamos que algo pasaba cuando estaba en labor de parto, y su repuesta fue que era normal que debiamos esperar que si ella la dejaba hospitalisada. La haria esperar que tuviera a sus bebes normal, nos envió a la casa y nosotros confiamos por que se supone que ella esa una profecional pero nos equibocamos. Nos dijo que si continuaba igual despues de 4 horas volvieramos. Ni siquiera la quiso revisar.. Al volver nos disen que los bebes ya estaban muertos. Que habia que hacer cesarea de urgencia o si no se moria nuestra luna, asi de simple,, si la ubieran tomado encuenta cuando fuimos la. Primera vez, no ubiesemos tenido que pasar por esto y lamentar la perdida de un cachorro.. Obviamente ni por hacerle la Cesarea hay buscamos otra clinica donde la atencion fue exelente y salvaron a nuestra luna y a uno de los dos cachorros que ellos dijieron q ya estaban muerto.. ESTO OCURRIO EL DIA 1 DE MAYO EN LA MADRUGADA. NO LA RECOMIENDO PARA NADA. MALISIMA LA ATENCION. SE SUPONE QUE ESTAN PARA SALVAR VIDAS NO PARA MATARLOS..
    12 people found this review helpful 👍

  • 5/5 Anita V. 2 years ago on Google
    (Translated by Google) Wonderful attention, too professional, everything very well explained, exams delivered accordingly, trained veterinarians, my dog ​​was treated in a timely manner and is recovering favorably, a thousand recommended! And the best affordable and not exaggerated prices. (Original) Maravillosa atención, demasiado profesionales, todo muy bien explicado , exámenes entregados como corresponde , veterinarios capacitados , mi perrita fue atendida de manera oportuna y se recupera favorablemente, mil recomendados ! Y lo mejor precios accesibles y no exagerados.
    8 people found this review helpful 👍

  • 1/5 Rodrigo S. 1 year ago on Google
    (Translated by Google) Unfortunately we lost our dog today. She was in another place but they referred her to the animal village, where due to a strike she fell into a coma, Mila died this morning but unfortunately after 3 calls from us to check how she had spent the night, only at 11 in the Tomorrow they notify us that she had died at 8 am and that we should go look for her. When we got there they made us pay and after that we were waiting 40 minutes until after a claim from us so that we could talk to the doctor and they would give us Mila. From lived experience, the clinic has 0 empathy with the guardians of pets when they die. There were more interactions due to having to pay for care services than the number of times the veterinarians gave us information on the condition of our dog. I do not recommend it (Original) Lamentablemente nosotros perdimos a nuestra perrita hoy. Ella estaba en otro lado pero la derivaron a la villa animal, en donde por un paro quedó en coma, la Mila falleció esta mañana pero lamentablemente después de 3 llamados de nuestra parte para consultar cómo había pasado la noche, recién a las 11 de la mañana nos notifican que ella había fallecido a las 8 am y que la fuéramos a buscar. Al llegar allá nos hicieron pagar y después de eso estuvimos 40 minutos esperando hasta que después de un reclamo de parte de nosotros para que pudiésemos hablar con el doctor y que nos entregaran a la Mila. Por experiencia vivida la clínica tiene 0 empatía con los tutores de las mascotas cuando fallecen. Fueron más las interacciones por tener que pagar los servicios de atención que las veces que los veterinarios nos dieron información del estado de nuestra perrita. No lo recomiendo
    6 people found this review helpful 👍

  • 5/5 Quiri M. 2 years ago on Google
    (Translated by Google) Good service, constant cleaning, large team of professionals. Information hours for hospitalized patients 15: 00 @ 17: 00hrs you can cancel with card or cash. They answer questions by Wasap and Messenger. They are clear in giving you the values ​​of the procedures. (Original) Buen servicio, limpieza constante,amplio equipo de profesionales.horario de información para pasientes hospitalizados 15:00@ 17:00hrs puedes cancelar con tarjeta o efectivo.responden consulta por Wasap y Messenger.son claros en darte los valores de los procedimientos.
    5 people found this review helpful 👍

  • 1/5 Doris Ramirez S. 1 year ago on Google
    (Translated by Google) It's 3:56 am... I spent more than 30 minutes waiting for someone to open the door... with my sick dog and no one ever opened it for me, nor did they deign to answer one of the many phones they have. Horrible. (Original) Son las 3:56 am... Estuve más de 30 minutos esperando que alguien me abriera.. con mi perrita enferma y nadie nunca me abrió, tampoco se dignaron a contestar uno de los tantos teléfonos que tienen. Horrible.
    4 people found this review helpful 👍

  • 5/5 Jorge Iván Díaz V. 1 year ago on Google
    (Translated by Google) Very good clinic, very clean, they care about cleaning at all times. The attention in very good and coordinated. Good professionals and many specialties and exams for our pets. (Original) Muy buena clínica, muy limpia, se preocupan de hacer aseo a cada momento. La atención en muy buena y coordial. Buenos profesionales y muchas especialidades y exámenes para nuestras mascotas.
    2 people found this review helpful 👍

  • 5/5 Andrea V. 1 year ago on Google
    (Translated by Google) The attention and facilities of the Villa Animal veterinary hospital are of a very good level. There is a whole team, it attends 24 hours a day. It was our solution. His work is done with a great sense of service. The treatment was amazingly much better than the average medical center. (Original) La atención e instalaciones del hospital veterinario Villa Animal son de muy buen nivel. Existe todo un equipo, atiende las 24 horas del día. Fue nuestra solución. Su trabajo se realiza con gran sentido de servicio. El trato fue asombrosamente mucho mejor que el de un centro médico promedio.
    2 people found this review helpful 👍

  • 1/5 Javiera Sepulveda H. 1 year ago on Google
    (Translated by Google) Honestly, it never stops disappointing me, it's impressive how wanting to earn money comes before the quality of care, today I took my dog ​​to the emergency room, the vet didn't even have the decency to say hello or tell me his name, he referred to my baby all the time as "the dog" I did not take her only for fear that she would suffer an anaphylactic shock, I leave my daughter, because yes, she is my daughter, under observation in a tiny kennel, let's consider that she weighs 18 kg and I leave her in a kennel the same size as the one in which there was a sausage so he wouldn't stop crying, it seems to me too high a cost for such bad treatment with my pet, perhaps not all veterinarians are the same or the treatment that way, but today that doctor honestly, sucks. He would leave the name but he wasn't even able to give it to me. (Original) Sinceramente no para de decepcionarme, es impresionante como el querer ganar dinero se pone por sobre la calidad de atención, hoy lleve a mi perrita de urgencias, el veterinario nisiquiera tuvo la decencia de saludar o decirme su nombre, se refirió a mi bebé todo el rato como "el perro" no me la lleve únicamente por miedo de que sufriera un shock anafilactico, dejo a mi hija, por que sí, es mi hija, en observación en un canil diminuto, consideremos que pesa 18 kg y la dejo en un canil del mismo tamaño que en el que había un salchicha por lo que no paraba de llorar, me parece un costo demasiado alto para el trato tan malo con mi mascota, quizás no todos los veterinarios son igual ni el trato así, pero hoy ese médico sinceramente, un asco . Dejaría el nombre pero nisiquiera fue capaz de darmelo.
    1 person found this review helpful 👍

  • 5/5 Rodrigo B. 1 year ago on Google
    (Translated by Google) I went to the emergency room with my puppy... 23hrs approx. Very good and welcoming care, price of the consultation according to the schedule... $24,000, medications or tests are paid separately. My pet was examined very well with a precise diagnosis, medications were prescribed and she was injected. (Original) Fui a urgencias con mi perrito.. 23hrs aprox. La atención muy buena y acogedora precio de la consulta de acuerdo al horario.. $24.000 los medicamentos o exámenes se cancelan aparte. A mi mascota la examinaron muy bien diagnóstico preciso recetaron medicamentos y la inyectaron.
    1 person found this review helpful 👍

  • 5/5 Marcelo B. 1 year ago on Google
    (Translated by Google) Quick attention and they have all the resources to care for pets 10/10 (price-quality) (Original) Atención rápida y cuentan con todos los recursos para atender mascotas 10/10 (precio-calidad)
    1 person found this review helpful 👍

  • 1/5 Giovana C. 1 year ago on Google
    (Translated by Google) Hello, I did not have a good experience with my pet. They took care of her, everything was fine. Then they told me that they had done x-rays, that the infection reached the bone, I never saw x-rays, that she had anemia, that they had to amputate and that the catdiologist had to see her, but no, I spent a lot, I decided to take her to another place at the Magellan clinic. nothing was true (Original) Hola, yo no tuve una buena experiencia con mi mascota. La atendieron, todo bien. Luego me dijeron q le habían hecho radiografías, q la infección llegaba al hueso, nunca vi radiografías, q tenía anemia, q debían amputar y q tenía q verla q verla el catdiologo, pero no, me gasté cmucho, decidí llevarla a otro lado a la clínica Magallanes. Nada era cierto
    1 person found this review helpful 👍

  • 5/5 Christian R. 1 year ago on Google
    (Translated by Google) I have gone once, the attention is good, fast and they let you know the time by email, they are well implemented, everyone is very cordial (Original) He ido una vez, la atención buena , rápida y te avisan la hora por mail, están bien implementados, muy cordiales todos

  • 5/5 jose rodriguez g. 1 year ago on Google
    (Translated by Google) Very good attention, reasonable prices, fast attention and speed in delivery of exam results (Original) Muy buena atención, precios acordes, rápida atención y rapidez en entrega de resultados de exámenes

  • 4/5 Valentina Osses T. 1 year ago on Google
    (Translated by Google) Emergency care is very good! There are concerned and very loving veterinarians, in addition to resolving the clinical picture. The attention of his secretary leaves much to be desired. (Original) La atención de urgencias es muy buena! Hay médicos veterinarios preocupados y muy amorosos, además de resolver el cuadro clínico. La atención de su secretaria deja mucho que desear.

  • 5/5 Mane J. 1 year ago on Google
    (Translated by Google) Excellent professional care. Accompaniment in treatments. Very cordial and empathic both with the tutors and with our pets. 24 hour service. Excellent space and equipment. (Original) Excelente atención profesional. Acompañamiento en tratamientos. Muy cordiales y empáticos tanto con los tutores como con nuestras mascotas. Atención 24 horas. Excelente espacio y equipamiento.

  • 4/5 Soraya C. 1 year ago on Google
    (Translated by Google) They treated my pet very well, a Poodle, good veterinarians performed a procedure on him, but if something expensive, good dependencies, clarity in the information, grateful. (Original) Atendieron, muy bien a mi mascota una Poodle buenos veterinarios le realizaron un procedimiento , pero si algo carito, buenas dependencias claridad en la información, agradecida.

  • 5/5 Esperanza I. 1 year ago on Google
    (Translated by Google) Wonderful. From now on my pets will be cared for there. I am very happy with the vet... A very warm person... I adored her. (Original) Maravilloso. Desde ahora mis mascotas se atenderán ahí. Estoy muy contenta con la vet... Una persona muy cálida....la adoré.


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