This hotel and staff have no business calling itself at 4 star. Would have never thought this is a Marriott Hotel. What an embarrassment to the name! The service is poor, and rooms are antiquated at best. Yesterday, there was rusty orange water coming out of the pipes in the bathroom of the junior suite. Also, had to call twice for an extra blanket. This morning the shuttle service to the airport that was scheduled at 9:00, was delayed. Apparently the driver was a no-show. Nobody including the the valet and the front desk helped in getting the shuttle. When asked the front desk about the shuttles at 9:10, the response was, "just continue waiting outside". When asked the valet, his response was "I have tried calling the driver but he isn't answering". Finally after a 25 minute wait, we ended up getting an Uber. The only reason I even give this hotel a one-star is because it is close to the airport and convenient for a quick overnight stop. EDIT: Even after this review, absolutely 0 people have reached out to me from public relations. I think this is a testament to their service.

The front entrance and lobby give you the feel of a luxury hotel. But that is where the luxury stops. The elevators are slow as molasses and the decor on the guest floors is outdated, and the rooms are not very big. We were in town for a wedding and there were several family members with rooms. It seems that the hotel has severe plumbing issues!!! My 87 year old parents had to get moved because there toilet wouldn't flush. They were suppose to be in an adjoining accessable room for my sister to be able to help them and that didn't happen. The toilet in our room would flush once and we would have to take the tank lid off to get it to refill. The toilet in my sister's room would not flush completely and the tub in my nephews room had water backing up from another room when their tub was not on. There is no microwave in the room and we couldn't get the fridge open because the cabinet it was in was to small. For the size of the hotel, the pool is very small and old with just 1 table and a few sun chairs There was no complimentary breakfast, and what they did offer in the restaurant was limited and expensive! Times are very different now and we expect a bit more for our money but are getting less. I get that this is a tourist area but you don't have to worry about this tourist ever coming back.

Luxurey hotel? What a joke it’s not even moderately close. The hotel is inside an office building and when you open blinds your watching people work next to you. You don’t get outside light and it’s depressing and ugly. I checked in at 6pm there were 15 people in line and one agent because the front desk manager and the other agent were screwing off in back office. Desk manager? She was terrible. Pillows are solid square foam blocks like you might find in a prison I assume. It’s old, rundown and generally terrible. I booked for 3 days and stayed one. I’m shocked this is a Marriott property.

Airport shuttle review: We parked our car here instead of at the airport. We did not stay at the hotel. Parking the car was easy (we paid ahead of time) and painless. We did have to wait a short time in order for the shuttle to make the run to the airport. Coming back was a much different story. We called once we made it to the "Blue" section at the airport, then waited for 20 minutes before calling back. We were told that they informed the driver and we just had to wait. It was another 10 minutes before they showed up with a few other customers on board. Knowing how close the airport was and how small it is compared to others, it didn't make a lot of sense that it took that long to get us. Once we arrived back at the hotel, the valet took the ticket and said he'd be right back - then disappeared for quite awhile. One of us quipped, "Maybe they're parking the cars at the airport and he has to drive it back from there." We'd only use them again if forced to. When coming back from a long trip and having a long drive ahead, waiting 45 minutes to get your car isn't great.

We evacuated here to get water, power, and internet after Hurricane Ian. It's a nice hotel, but obviously older and retrofitted. For example, there are not as many convenient places to charge devices as we expected. My sons were having trouble splitting a full bed (one is over 6 feet), but when we asked for a cot, we were told it might not fit, so they might not bring one. They didn't bring one. There was room for one. They did promptly bring other things we requested, like extra towels. The location is very convenient to plenty of restaurants and shopping. The pool upstairs is a nice place to sit and relax in the evenings. We also enjoyed the breakfast buffet.

Nice hotel but there must be a plumbing issue in the hotel. Toilet barley flushed and tub didn’t drain. Kinda disgusting to shower in dirty water. Corner room view was horrible and it sounded like someone was tapping on my window all night. Room never got cold despite being on 65. Beds probably would’ve been comfortable if I weren’t hot as all hell. Lobby is welcoming but the workers at the front desk clearly are uninterested in working. Bar and work spaces make it convenient for after work drinks.

Writing this review as I am laying in bed at 12 and can't sleep as it's noisy from an elevator or some noise coming from something moving up and down, I am pretty sure it's an elevator. Don't stay in 935, you won't be able to sleep. This hotel has a good location, rooms a little outdated but it's clean after all and service was good upon check in. Just the noise is unbelievable, I don't recommend this hotel and won't be staying here on my next trip. Update: they acknowledge my review the next morning upon checkout and waved the parking fee, and offered a breakfast and apologized for the inconvenience which was nice. I might give them another chance as they were nice, but definitely if staying there ask for a room far from the evelavtor.

As a frequent business traveler to Tampa, this is a hotel I choose to stay at frequently. The customer service, cleanliness and all around experience is top notch. The lobby bar has great food and drinks. I recently stayed at the Westshore Grand and accidentally left some items (of value) in my room. The housekeeping staff turned it in and Marion was so helpful to get my items back to me. Highly recommend this hotel for business or personal travel.

Honestly I have always loved this building. I was excited to stay here on our trip back to visit family. But for the price we paid, it was all very underwhelming. People speeding through the parking garage after obviously having just been drinking and hanging out on the top level (obvious because they were literally throwing their trash out the window of their car while speeding out.) There was no bedding for the pullout mattress despite it obviously being needed based on what I booked, and specifically asked for. After we did ask for linens we only got two flat sheets and one pillow. The fridge was barely cool, and in rough shape. All the lamps were old and wobbly, no ambient or warm lighting. Housekeeping only left two towels after, once again, we obviously had more than two people in the room. After returning to the room after housekeeping had been in, a bag of trash from one of our trash cans was tied up and left in the hallway by our door. The fitted sheets on the king-size bed didn't even stretch down over the whole mattress. The intake vent for the AC was very dusty, and the vent blowing air into the bedroom was moldy. There were two smart tvs but only one smart remote. Bathroom was very strange with the towel rack being IN the shower and having no exhaust vent. Carpet felt dirty on bare feet, like it's never carpet-cleaned and only quickly vacuumed. Parts of the floor were also uneven under the carpet. I know this is an old building, but for what we paid I expected a better remodel than this. The downstairs lobby also feels like an afterthought. No vending machines, the lounge is just a bar and a few tables just open to the walkway, and the rest of the hotel side of the lobby is just a bunch of tall empty tables and a few tvs. The air is moist and still because of the indoor fountains, obviously the HVAC system has never been upgraded. But hey it's a convenient location if you don't mind the traffic noise and like watching road rage from your window.

Our flight was cancelled and United Airlines put us up the Westshore Grand. If we ever stay in Tampa we will definitely stay here. The room was clean, cozy and best of all had the freshest smelling body wash for showers. If I were a lesser man I would have stolen some. Anyway, beautiful lobby/ bar area with shuttles to the airport. The kids loved the roof top pool.

Wonderful hotel! Was only here for a day, but I will absolutely come back in the future. The employees were very welcoming from the moment we arrived. Rooms were clean and tidy. The amenities are great and the location was perfect for us.

50 countries. Perhaps 1,000 hotels. Nearly 40 years of prolific traveling. This was singularly the most viciously inhuman, brutal, traumatizing customer-service experience I have ever had. It verged on four days of prison conditions in a third-world, communist country. Every single concierge employee looked inconsolably miserable to work there, and they took it out on guests. The only exception was one of the managers, by the name of Sarah, who was admirable personable, kind, and tended to everyone's every need. To call this the most heinous hotel experience my husband and I have ever had would be the understatement of the century. We felt dehumanized, discriminated against, and as though our mere presence – from the moment of checking in with a light, "hello" – was a burden. Rooftop pool patio on the 9th floor is nice and quiet. Problem was, the steel furniture is not fixed in place, and when hard winds struck, my husband and I were clobbered by metal chairs, umbrellas and tables swept by gusts. I was injured and, already living with a chronic illness, the injury has taken a heavy toll. When we arrived, the woman at the front could not find our reservation. She ultimately agreed to create a new one. The room we had ordered was not available to us, so she temporarily placed us in a room without working AC for 7 hours. At 6pm, we asked, our room was still not ready. At 10pm we asked, and it was finally available to us. Considering checkout hours, makes you wonder what would change between 2:30pm and 10pm that could not have changed by 3:30. When we called downstairs asking for tea, we were told there was none, then hanged up on. Time and again. When at the lobby, we asked Sarah, the only sane front-desker, and she handed myriad teas to us instantly. Once a day, we called downstairs asking for a refill of toiletries: bodywash and shampoo. I live with chronic illness alleviated by showers and hot running water. With long days of work – we were there for a corporate conference – and sightseeing, we also needed to refresh often. On our last day, when calling down, the worst staff member of all, one by the name of Kendra, rejected our request and said, "You have exceeded your soap allowance, you have asked for one every day. No." That day, my husband headed out for the entire day to a conference. He accidentally took both room keys with him. I called downstairs and politely queried if I could head down and have another room key made. That same totalitarian Kendra responded, "No, the reservation is under your husband's name, so I can't make another key for you." I told her I was calling from within the room, and am already known by all staff members, including that who checked us in and saw my identification, but coldly, she responded, "No, I will not." I asked, "So am I to just stay in my room like a cage for the entire day, unable to leave?" She responded, "Yes. Stay in your room until your husband comes back and gets you." Incomprehensible. Abominable. When checking out, I expressed my vexation to her, that she treated us inhumanly and without care, kindness, professionalism or hospitality. She laughed it off. She called security and asked to escort me out because "I was weird." I said all I wanted was to check out. She said, "Your husband can do that, I want you out of this hotel!" I insisted that I was the one paying and would not leave until checked out. Security sided with us and told this Kendra to subdue her tantrum and simply check us out. After five minutes of back-and-forth, she ultimately reluctantly did. At some $200/night, we expect better than injuries without accountability, discrimination based on sexual orientation and inhuman disregard or abuse. We will file a complaint with corporate, and litigation is not out of the question. A petrifyingly horrid experience. I would rather sleep on the street and shower with hose water than ever stay at this establishment again; and this Kendra should work in something better fitted for her social skills. Like a torture chamber for POWs.

We held our 2023 family reunion at this hotel and from day one, the service was amazing. Matthew and his team made the planning process a breeze. Upon our arrival that man that served us was friendly and helpful. The event coordinators and team had everything together and in a timely manner,. The front desk made check in for the family easy. Shay, at the front desk, and Thomas the bartender, helped our family relax and enjoy the time there. Thank you all so much!

This hotel wasn’t terrible but we did have a few awkward experiences, we asked for a blanket and they said it was in the dryer, when we returned hours later we found our thermostat turned up to 80 and a portable heater on the night stand cranked all the way up, still no blanket. Also the cleaning ladies walked in our room without even knocking, and again tried to come in when the privacy tag was on the door, also found someone’s half eaten food right outside our door in the morning when we went to leave for the day. The front desk told us about the pool and we were excited to check it out but as we went to look at it we discovered it’s down for the next month for repairs. Other than all that the rooms were clean and very nice, probably would check another place out on our next visit. Like I said wasn’t terrible but definitely not impressed.

Good location. Beautiful hotel. Room was decent, except for the office chair. It looked like it had been through 2 hurricanes and was picked up off the street. Also, the beds are really high which, for a shorter person, you almost have to hop to get in. Other than that, I enjoyed my stay here.

We booked a room block for our wedding. The rooms are very nice , everything is modern. Our honeymoon suite was a large room and we only got to sleep in it because we had to be up early the next day for travel. My only gripe would be their bar closing at 11 pm on a Saturday. Our reception was quite short and we'd hoped to move things to their hotel bar, unfortunately it was almost closing time by the time we all made it back to the hotel. I understand closing at 11pm on a Tuesday, but a Saturday? A little disappointing. Along with their rooftop pool, a little underwhelming compared to the rest of the hotel. But our short stay was great, we explored the gorgeous lobby, very fun.

clean and fairly quiet black out curtains aren't the best, but gets the job done. limited outlets for electronic devices, but you will definitely need your own charger. pillows are a bit hard for my liking, and with all 4 being the same, I didn't sleep as well as I'd hoped. the vent in the shower has a 4 way grill so it might be a bit creepy looking into the black of the vent wondering if someone is looking back at you. I am definitely a fan of the layout of the rooms. you won't feel cramped inside. the mini fridge will keep things cool buy won't freeze so keep that in mind when you pack food and whatnot. the most important thing is the HVAC can be independently controlled so if your not locked into a regional/locals temp. as I lay there adjusting the pillows I started to take note of the blower motor sound. it's very quiet so for those that can't have fan noise this would go unnoticed by you.

As I lay here, still in the room, I had housekeeping knocking at the door at 7 AM, and then someone called the room phone. I tried to answer and they hung up. It is now 9 AM and someone calls the room phone. The person who calls says they are the Director of the front desk And asked me what time I am checking out. I explained to him when I checked in last night I was asked if I needed a late check out my reply was yes 1 o’clock. Regular check out is noon. I am giving one star IS why are you harassing me at 7 AM and 9 AM for a check out at noon. Also, how do you not honor what your staff told me. I believe the director person’s name was Mauricio. Shame on him.

We were in Tampa visiting our kids and we stayed from 10/14-10/16. The entire hotel staff was so friendly and helpful, from when we arrived to when we left. The valet service was easy and nice to use. The front desk was friendly and easily made our request for extra towels a priority. They had them up to us in about 10 minutes as they were dealing with another guests request at the moment. We didn’t eat at the restaurant but it is very nice. The rooftop pool has a great view. We will definitely be staying again the next time we visit.

Solid four stars hotel. The room is nice but does need to be updated. The gym is the best I have used. Has all updated equipment with towels and water. It's very roomy as well.

Business trip with personal touches! First time stay at this property and it was pleasantly exceeded my expectations. The front desk staff was small but mighty, and so relatable and personal. Half an easy walking block to the Mall and restaurant area. All hotel areas were clean and comfortable. I'll be back for personal or business next time.

I held a meeting along with rooms for four days in July. 6 weeks later and no points for the stay. This experience has been very frustrating. Almost 6 weeks later and no points. The worst customer service experience I have ever had with a Marriott. My team will never stay at this hotel again

Amazing location, comfortable beds, spacious rooms, amazing service by all employees, great downstairs barista and bar lounge. Only downfall is some of the room items are dated such as the TV’s, lights, and ac controls. I highly recommend if needing a place to stay in the area.

Our flight was cancelled and United Airlines put us up the Westshore Grand. If we ever stay in Tampa we will definitely stay here. The room was clean, cozy and best of all had the freshest smelling body wash for showers. If I were a lesser man I would have stolen some. Anyway, beautiful lobby/ bar area with shuttles to the airport. The kids loved the roof top pool.

I didn't actually stay at the hotel, but from what I did see, it was beautiful. I used it as a short term (5 day) parking spot while I flew out of TPA. My car was safe while I was away & it was very reasonably priced. Half of parking at the airport. The customer service was friendly & it provided free shuttle svc to/from the airport. I would definitely use this svc again. Would even like to stay a night. The courtyard is gorgeous. Highly recommend.

Stayed at this hotel in Tampa and loved how close it was to the mall, airport, and shopping centers. Covered parking? Big plus! 🚗 The convenience of the location is a major plus, making shopping trips and airport runs super easy. It’s perfect for those who want everything within reach. 🚪🛁 Noticed some maintenance issues that need addressing. The washroom door hinge was rusty, which was a bit off-putting. Also, ran into a problem with a clogged / slow draining bathtub. These small details made a big difference in the overall experience.

If I had to give a detailed rating of this hotel, I would give it a 4.6/5. Positive: The front desk was easy to check in, bartenders are friendly (well priced), and the housekeeping crew are very clean and efficient. The hallways and room were clean and had no bugs. There is a free parking garage with hotel entrance on the 2nd floor. Also, there is a publix right next door! Negative: The shower handle is old in the room we stayed in, and we had to keep pulling it to stay on the shower head. The walls are thin, so if you have loud talkers next to you, you hear their whole conversation, especially when they laugh pretty laugh at 2am. Side note: if you plan on using the pool. They don't have enough accommodations for laying out or putting your belongings somewhere. Overall, would I stay at the hotel again? On a cleanliness aspect, yes. On the fact it has everything around the hotel and is in a safe location, yes. On the fact you can't control who is next to you because you want to sleep.. for the price we paid on a holiday weekend.. I don't know.

Not sure about this place. Looks great when you pull up to it. And has appeal once you walk in. But once you get to your room you realize its an older hotel located in a business center. Its in a great location, close to the airport and across the street from the Westside Mall. But the hotel needs some modernization. Especially more accessible outlets in the room with USB ports. The bar area was small for the size of the place with a limited menu.

Stayed for 4 days for a concert. If I could I would choose a different hotel, probably. 🤷 There was some kind of weird black ashes in the bathroom sink, the body wash and shampoo bottles are reused, they were half empty when I checked in. I expected more non alcoholic drinks at their bar other than sprite and syrup. Everything is walking distance which is really nice. Their Rueban is really good though.

This hotel is AMAZING!!! I don’t even know where to start! The staff is great, location is nice, food and bar is nice, and room is clean with nice beds. Good service in this day and age is HARD to come by. Well, not here! The staff greets you when you are entering and departing. My favorite staff member was Ms. Shay. She was truly a blessing. My time with her made me feel as if I knew her for years. Shay was a very knowledgeable and professional. She made my family and I feel right at home! I will definitely be returning to this hotel. 👏🏽👏🏽

It’s ok. Stayed here for our wedding night. Nice big bed, but the honeymoon suite was set up weird. Also, our main purpose for staying here was to get on our early morning flight as they have an airport shuttle and found out the night before that the shuttle doesn’t start running until 6a. Epic fail. We hitched an Uber instead. The airport is literally a 5-7 minute drive. As I said, it was ok.

Employees are great. Very nice and willing to help. A distance from downtown Tampa. Some nice restaurants nearby walking distance. Room was clean. Room was very dark because there are no outside windows. All windows face inside areas and offices so you can't leave your drapes open.

Check in fast & easy. Easy access hotel off of 275 Walking distance to food and Publix supermarket literally across the street. All amenities are accessible. Comfortable beds and perfect for a 2 day business trip. Will stay again at this Marriott Hotel.

Overall a nice hotel but weird setup. Our room was clean and nice, but small. The window overlooked the inside of the hotel and business offices directly across so thankfully we stayed on a weekend or it would have been more weird. No free coffee or breakfast, for what you pay for the room to add breakfast at $20+ per person on top in the morning is not worth it for the so-so hotel. I have no major complaints, room, elevator and hotel itself was nice and clean. Ordered dinner at the bar downstairs, guy seemed a little aggravated to have me ordering food and not drinks. Pool was OK. Courtyard was cute and life size chess board fun. Overall just OK if you get a good price maybe.

My husband and I booked New Year's weekend for a quick getaway before we have to suffer the long awaited months until our next long weekend on Memorial Day. What a great surprise. This hotel far exceeded our expectations. We were able to check-in early and the room had an amazing view of the office lobby below, with fountains and pergolas and beautiful decor. The bathroom was a little dated and needed some repairs over the shower area. Other than that, the room was great and very spacious. The staff at the bar was super-friendly and a joy to see for a drink before we went out for dinner. Breakfast in the hotel restaurant was very good as well. I highly recommend this hotel.

The Westshore exceeded my expectations. When visiting a friend staying for a long term work assignment, I was impressed with the amenities offered including great work space in the rooms, super accommodating staff. Shout out to Joaquin, Kevin, and Santiago. They were all incredibly helpful . The room was clean, modern and comfortable. Location of the hotel was very convenient to the airport, Hyde Park and downtown. There is also a very well run Publix next door. Great value.

Overall this hotel is a great property. Every single hotel employee I came across was nice and professional. The rooms are nice. A couple issues though. The beds here are extremely high up. Normally that's not an issue but I had just pulled a quad playing sports so it was borderline painful to get in and out of bed. Also the A/C could have been a little better considering it's Florida. Thankfully it wasn't super hot out but if it was, I definitely would have been asking to get it looked at or a different room. And lastly with the rooms, the one I was in faced an office building. So it was a little awkward waking up and getting out of bed and opening my window and being directly across from 15+ people having a meeting at a boardroom table. The location is good. There is a mall and a grocery store nearby and a variety of fast food and sit down restaurants.

This hotel and room was mostly okay. Comfortable room and bed, shower was a bit weird to operate but eventually figured it out, services were fine. My room faced the courtyard and my curtains didn’t completely filter out the light, but it wasn’t too bad, just a very faint glow.

Marriott has gone downhill. I have stayed in 5 different hotels and only 2 were decent. Mold in the shower. Ants crawling on my nightstand. Breakfast was non existent. We paid extra for made to order breakfast and it took an hour at a slow time to get food. This will be my last marriot stay.

I only used this hotel for long term parking. I highly recommend it. The shuttle to the airport made it easy to come and go. My car was in good condition, exactly as I had left it. I left my car for four nights and it was very affordable. I will use them again any time I fly out of the Tampa airport.

Great hotel overall. My family stayed for a long weekend and we loved the proximity to the airport and convenience of local restaurants and shopping. Not a far drive to the beach either! The hotel is very clean, staff very helpful and friendly, convenient coffee shop in the lobby, very nice pool on the 9th floor with a beautiful view of the bay, and the beds are comfortable too! Our room had a coffee maker and mini fridge as well. We definitely recommend this hotel.

Not a 4 star experience! I’ve stayed in four and five star hotels from California to New York and I assure you my experience here was not a four-star treatment. Beds were very uncomfortable doors did not close properly for the bathroom or entry door. My room was extremely noisy from road noise and noise in the hallway.

Let me atleast start with….. bless the bartender. My son was puking sick. I called for room service and front desk to bring some ginger ale. I was told. If you want it fast you should come to the lobby. I got there immediately. Then was ignored while he was on the phone, completely ignoring my existence. Thank god the bartender(which was closed) saw my desperation and helped. I thought paying $400 a night. I was going to have a great luxurious time. it was far from that! I will never!!!!! Be here again! So many hidden cost! Pool was trash, with a layer of bugs. Probably why my son got so sick! Rooms are nothing special and the view was a huge disappointment. No doubt why they are labeled “non-refundable”. Btw. $22 for breakfast. And $14 for self parking. Over $1200 for only three nights and can’t even get a complementary coffee! SMH. also, never got any housekeeping.

We stayed here for 2 nights and was absolutely disappointed. I booked my stay through the app and being a elite member I got an upgrade to a suite room( lost my suite night reward as well ) but upon reaching the hotel, while checking in I got downgraded to small room, which was truly disappointing. I am shocked on learning how ignorant the staff is, who is not aware on which room is better. Also I requested some shaving kit and again the staff paid a dumb ear. In fact we moved from Tampa Marriott water street to this hotel hoping that this would be a better one. But it became a complete disaster. 😞will never return back to this place !