2/5 Christian C. 5 months ago on Google
Went
in
to
buy
a
pen
and
didn’t
have
the
high
end
service
I
would
have
expected
from
such
a
reputable
brand.
The
sales
person
kept
showing
me
products
I
was
not
interested
in
despite
me
telling
them
exactly
what
I
wanted.
Had
a
very
used
car
lot
vibe.
They
also
couldn’t
process
a
simple
tax
exemption
after
promising
me
they
could
before
I
bought.
For
a
high
end
boutique
selling
pens
costing
upwards
of
$10,000,
you’d
think
the
employees
would
be
versed
in
their
wares.
The
employee
seemed
confused
about
the
3
different
types
of
pen
tips
offered,
which
then
confused
me.
I
simply
wanted
to
try
the
different
pens
to
make
sure
I
knew
what
I
was
getting,
but
it
seemed
like
a
huge
inconvenience
for
them
to
show
me
the
different
options.
The
whole
experience
was
awkward
and
I
almost
walked
out…but
I
did
want
to
buy
a
gift
for
a
good
friend
who
loves
Mont
Blanc.
The
pen
I
finally
picked,
they
at
first
claimed
was
out
of
stock
but
then
after
I
said
I’ll
try
coming
back
another
day,
magically
they
found
it
at
some
online
portal
called
YNAP.
Seemed
a
bit
shady.
Are
they
selling
grey
market
product?
I
also
mentioned
at
checkout
that
our
company
was
tax
exempt.
I
was
told
“we
can’t
handle
tax
exemptions
here
now,
you’ll
have
to
buy
first
then
come
to
the
store
and
we
can
set
you
up
with
a
tax
exemption
after
you
receive
your
product.”
Now
I’ve
set
our
companies
up
with
hundreds
of
Tax
exemption
vendors
and
this
is
the
first
time
I
ever
heard
that
line.
I
regret
agreeing
to
the
purchase,
for
a
few
days
later,
I
received
an
email
from
the
rep
saying
that
they
were
now
unable
to
honor
our
exemption.
I
emailed
back
saying
I
didn’t
think
it
was
their
choice
but
the
tax
law.
(They
also
had
the
form
when
I
was
in
store
buying
the
pen,
happily
taking
my
money.
Why
am
I
finding
this
out
days
later?)
They
emailed
back
again
saying
they
would
not
accept
it.
I
asked
them
to
cancel
my
order…BUT
I
never
heard
back
from
them!
For
a
brand
that
charges
this
much
they
should
invest
better
in
their
service
and
attention
to
customer
interaction.
2
star
experience.
Trying
to
figure
out
how
to
get
my
money
back
(now
sent
a
second
email
and
still
no
response)…
won’t
be
doing
business
with
them
again.