My son has been at this office for 4 years. The phone line used to be terrible but has gotten a little better. The receptionist sits behind a sliding glass window that always stays closed. You sign in, stand there and wait, they open the glass window quickly to cross your name off. No one says Hi or greets you in any kind of way. The Doctors are just ok. They are not very personable. They look at their laptops the whole appointment. I really want to love this place, but working in the medical field myself...I feel like they can can do so much better.

I’ve had an exceptional experience with PENS Tampa. Probably like you, I always research reviews for a practice and the previous reviews definitely worried me. I took the chance to give this office a try regardless since they took my insurance (sunshine health) and my child’s pediatrician referred them. I am SO glad I took that chance. We were seen 20 minutes after arriving and the front desk staff/check out staff were incredibly sweet during our visit. Dr. Jose Ferreira was extremely thorough and kind while examining my 10 month old for muscle weakness and quickly sprang to action to set a solution. I cannot recommend this place enough, it’s absolutely amazing. Wait time was awesome, staff was awesome, and the doctors are the best Tampa Bay has to offer. Thank you so much PENS Tampa for taking care of my baby and family with pure diligence.

APRN Arroyo = Incompetent, Impatient, & Disrespectful A relative had a screening with Ms. Arroyo to discuss developmental delays, etc. I attended the screening to act as an advocate. I am just going to dive in. Keep in mind, this is just a first quick screening for referrals, etc. We had no idea who we were meeting. 1. Ms. Arroyo walked into the room and did not introduce herself. We thought she was a doctor but found out later she was an APRN. Nothing wrong with that, but an introduction and her specialty would have been nice. 2. Ms. Arroyo actually said the words, "Why are you here?" It was not said in a pleasant or inquisitive tone. I saw my relative immediately get intimated. So far, this is just poor manners, but it gets worse. 3. As my relative was speaking and trying to explain her concerns about her child, Ms. Arroyo moved her hands in a circular motion to signal, "hurry up." I was appalled. My relative became completely overwhelmed and started to stammer. The interaction between my relative and Ms. Arroyo was going downhill fast, so I intervened. 4. I described the symptoms and shared concerns from school. Ms. Arroyo grimaced and said, "I need to know behaviors." It was like she (Arroyo) couldn't control her contempt. She was condescending and demeaning. 5. I stopped and said, "This is overwhelming for the mom. If you ask her specific questions, she can answer." Then mom immediately said, "Yeah, if you can just bring it down for me, I can answer." The look on Ms. Arroyo's face was so discouraging. She looked really annoyed and flustered. 6. Ms. Arroyo walked over to the child and asked how old he was. The child answered correctly. She then said, "Well, he can't be autistic because he can look me in the eye, so it must be something else." The look on my face-livid! I'm not even a medical professional, and I know that is one of the first myths about autism. At that moment, she represented herself as an autism specialist and attempted to spread misinformation. I was furious. Not only is she extremely disrespectful and condescending, but she is spreading myths about autism. This is harmful, toxic, and completely unacceptable. I would never want to see another parent treated this way. I also never want to see a child misdiagnosed because Ms. Arroyo is spreading misinformation. I did file a complaint with the Office Manager, Starling. He was really good at listening and acknowledging my fury. I also requested that Ms. Arroyo receive additional training, specifically autism myths. I also requested that she review the protocols for testing before diagnosing (or ruling out a diagnosis). It is widely known that POC often feel unheard and disrespected when they seek medical assistance. The way my relative was treated was disgusting. Ms. Arroyo not only needs to do better, but she also needs to be properly educated. The first rule: DO NO HARM! Ms. Arroyo fell short of that today.

As noted, the office staff is horrible. It is practically impossible to get someone to answer the phone. To me, that isn't the biggest problem. The biggest problem is that they have caused my child to go without medication more than once. They refuse to call in refills until after the child is already out of the medication. My son's medication does cause withdrawal symptoms with missed doses. I am, once again, in the infinite hold music because the call back I was supposed to get yesterday never came. And my son took his last pill today. If you want consistent care, I do not recommend PENS.

Scheduling issues and professionalism was just not there. Cared more for the money verses the patient. Sad when you are dealing with kids. They called last minute to tell me that my child couldn't be seen doctor needed more time to bill insurance when the last visit was clearly only 5 minutes. 15 minute window would have been sufficed, nevermind 30 minutes. We don't play games with our children's health. We felt playing with a child's health over money isn't fair to the child. I need doctors where quality over quanity is more important

I have had so many issues with this office, they don't send prescriptions to the pharmacy and then don't answer the phone when you try to call, I ended up having to speak with the doctor as an on call after hours and she NEVER called me back and didn't fix my concern. They do not listen or take concerns seriously. I have had to leave work and drive to the office 3 times because they don't answer the phone. My son's school faxed over paperwork for them to sign, they stated it would take 3 days. it took 3 weeks AND me driving to the office again for them to fill out the forms. They are either incompetent or lazy. I do not recommend this office. They take advatange of the fact no other pediatric neurologists are accepting new patients in the surrounding 3 counties. Pretty much have no where else to go.

I never wanted to post a bad review even when it comes to those who provide care for my child in a way I cant. I was told to get my DR tested for ADHD once she turned 4 and when I called to make the appointment the rep said that I can't schedule an appointment till she is 6. I emailed the DR who verified that what I was told was wrong but to get someone on the phone to schedule an appointment is IMPOSSIBLE. I was on hold for 10 mins and then someone disconnected and had to restart all over. It is very frustrating especially for a working mom who can't just sit around on the phone all day waiting for someone to answer.

We've been to plenty of Neurologist offices throughout the years and around the country due to being military. This is, by far, the worst place we have ever brought our son to. The incompetence and inconsiderate behavior of the front office workers is unfathomable. If you don't like your job, find another one. I will be filing a complaint against the employee who so rudely handled our situation.

The doctor was dismissive, poorly up-to-date on peer-reviewed research, and refused to listen to the parent concerns. The evaluation before the appointment was just as bad. We were rushed into and out of the evaluation, as we watched other patients rushed into and out of their evaluations too. Will never use again. The report cannot even be trusted or used. If you want your concerns about your child to be taken to heart, find another doctor.

While the care of my son is great AT the office.. getting someone on the phone is impossible! I have taken off work to go INTO the office and they still have yet to complete what I am needing. They prescribed my son medication that will need to be administered at school. Of course the school needs forms filled out. I brought them into the office along with a week after my son ran out of medicine with no answer or call back for the refill I went into the office as my son went without medication for a week. Now I am unable to get someone on the phone and it just seems if you don’t get all the questions needed answered IN THE OFFICE. Your not getting answers! So hopefully this will help either the team at the office better themselves or a parent look for a more reliable office

I guess all the bad reviews are right. Terrible front office treatment. The doctor is okay and this will be our last visit today. I'm taking my 8yo somewhere else. I had to be rude in return to the front little teenager( young girl that does nothing but sits totally inappropriate to receive the patients) . Hopefully, this place will lose more patients. Please read reviews before scheduling your visit at this place. You want a doctor who cares and a place that embraces you the moment you walk in the doors.

Whenever you are dealing with a health concern of your child, it is natural for emotions to be strong, as I noticed with some parents waiting. But the kindness, patience and compassion for them, by the front office staff was heartwarming to wittiness. The doctor we met with took her time, never once rushing us, not only addressing all of our concerns and questions, but took time to go in depth with her answers and have a real meaningful conversation "with us", "not talking to us", as many physicians tend to do. In a follow up phone conversation, this same doctor was very responsive, engaging and listened respectfully. Again, something you don't experience often in the doctor -patient setting. While the waiting room can be packed, and some people can become unnerved by the wait and number of people, stop and keep in mind why it is so busy... It's because they are very good at what they do and take time with each patient, so some patients may take longer to visit with then others, increasing the wait, But nevertheless, when it is your turn, the world stops in the exam room, and it's all about you, your needs and concerns. At the end of the day, isn't that why you are there and want? You won't find a better, nor more caring group of people then those at Pediatric Epilepsy & Neurology Specialists, I am pleased to say, based on my personal experiences with them. I hope this is helpful to all who are considering them, and I hope you too are as pleased with them as we are.

My son is a patient here. I was initially very wary of even making our initial appointment because the reviews are pretty horrible... however, they were the only ones that our insurance covered for the ADOS testing that didn't have longer than a year waitlist. We have been pleasantly surprised! The doctor was kind, and took the time to answer my questions and give me advice. I don't really have anything negative to say about anything. The ladies at the front desk are kind and personable, even when we've been late. Thank you PENS!

I have been taking my son to this practice since he was four years old. He’s now 15 and we continue to follow up with his provider. We’re very pleased with their services and support!

My son has been a patient here for about 10 yrs now. The staff is always friendly and he loves Lizbeth Arroyo. My son does not like any medical facilities but he makes an exception when I take him here about every 3 months. I drive a far distance but I will not change his neurologist. He gets very good care here and they understand his conditions and how to treat them.

I’m honestly not sure why they have all the bad reviews. I was so nervous to go into this office because of the reviews and I have not had 1 issue with them. It’s my sons 3rd visit with them and we have had no issues with refills as it’s always at the pharmacy when they say. I had them do FMLA paperwork for me for my job and it was done within 3 days. The doctor has been so helpful with my son and my youngest son is scheduled to go next month. The office staff is always pleasant and has answered any questions I had. I have no issues getting through on the phone. I hate to see all these bad reviews because in all honesty it’s one of the best offices I have been too and I’ve been to A LOT.

There is a reason this place is rated a 2 on Google. I don't doubt the skill or knowledge of the doctors and nurses at this facility. They know their jobs. However, I would recommend they find a medical office consultant to help them refine several issues that will eventually lead to legal issues for them. I cannot tell people not to come Herr because this place maybe the only place that takes their insurance. Just buyer beware.

Whatever wrote horrible must need help! THIS IS THE BEST PLACE, BEST DR. SOTO, BEST OFFICE STAFF AND SUPER HELPFUL ALWAYS, EVEN OVER PHONE!!! NOEL WAS FANTASTIC TODAY, TAKING CARE OF A CHANGE IN INSURANCE! BEEN HERE SINCE 2ST GRADE, NOW STARTING H.S. I WILL NEVER CHANGE!!! THANK YOU SO MUCH!!!

I refer all other parents with neurological questions about their children to PENS. Some people know this office as Tridas. Well, it’s PENS now and I adore the doctors and all supporting staff on the 1st, 2nd, and 3rd floors. Generally when I go one of my children are half crazed, which always makes for an interesting visit. I go anywhere from 3-7 times a year. There are even virtual visits if reviewing tests which is very convenient. I will say this- they always work with me. From the person answering the phone to the person who helps me check out- everyone cares and is on your side. It never feels like I am working against someone or annoying someone. Marie Akers has been amazing with my children and has given me the tools I need and referrals to get the help each of my children need based on their unique lives. She allows for me to do a dual appointment with both my sons and keeps everything straight and in order. It’s a huge help when I am juggling two to make one day neuro appointment day. Im pretty picky with front end staff since I have done that before. Zero complaints. Just one tip- write down what floor you are going to. If you stay with this office you will be sent to each floor depending on what you need. At times I forget and writing it down has saved me from getting upstairs or back down. Yes- I’ve experienced both.

5 STARS FOR ARNP CATHERINE QUINN. I am so glad that my son had Catherine Quinn to manage his ADHD meds. He saw her for about 5 years. During that 5 years, my son had a very rare reaction to a medication. It was a nightmare. Quinn stayed in contact with me for days (even over the weekend!) until it cleared up. I am so thankful that we had her. She is very patient, kind, and understanding.

Dr. Ferreira is above and beyond one of the kindest doctors we have met. She was patient with my questions that I had and told my husband and I what a great job we were doing as parents, coming from a medical professional, that meant so much to us. We highly recommend this office.

Always a ridiculous wait to be seen by the doctor, thou you make an appointment last time we waited almost two hours. Took them 4 days to send my sons prescription to the pharmacy thou I called 5 times to follow up on it being sent. Then when they send it over it’s not even something covered by both of his insurance

Dr. Marie Akers is phenomenal and amazing. My son has been a client of hers for years. If, I could rate 100⭐'s I would. I highly recommend her. Thank you Dr. Akers for all you do. Thank you for always listening and being attentive to my son needs.

While I absolutely love my child’s neurologist the office staff are terrible. They are very unprofessional, will interrupt and cut you off when you try to explain what it is you need, will send you to voicemail when you ask for help, and will speak to you disrespectfully. They will even tell you they’ve scheduled you for an appointment and then will turn around and tell you that there is no appointment on record and then refuse to refill your medication. I’ve had several issues of that nature here, the only reason we haven’t changed doctors is because, as I mentioned, the neurologist is awesome.

We have been seeing Lizbeth since the beginning of his treatment. She is always a joy and really takes time with my son. I couldn’t imagine having to ever depart from this office or her care because the way she is with him is magical! Not many can get through to him so the way he opens up always makes me smile when we visit.

PENS is very professional very knowledgeable with multiple doctors with many years of experience. Even their nurse practitioners give quality service. We see Lizbeth Arroyo she has always treated us with respect and kindness she listens to our concerns about our daughter and has offered us lots of help with treating our daughter's condition.

I love this office. Dr A is so personable. We have been coming for years, although my son has grown out of the meds she still encourages him to take accountability and also checks on him through out the years. I’d highly recommend this office.

To Kristin Fitch: Why do all good things have to come to an end? On a serious note I want to thank you so so so so so so so so so so so so so so much from the bottom of my heart for being not only such an incredible doctor but also for being a kind and loving person to me and other patients alike. Over these last 13 years you have treated me; you went from being just a doctor all the way to becoming a friend/family. I will remember you not only as my doctor but as my friend forever! I’m going to miss the talks we had about work, school and daily life. It’s saddening these things end but I am so thankful to have had you as my doctor over these last 13 years. Thanks for being great and stay awesome!

My son has been going to PENS since he was 6mo and he is now 11yo. We have received nothing short of exceptional service from staff and doctors at every appointment. We see Nurse Practitioner Kristin who is very attentive, skilled and compassionate. She makes sure we are equipped with everything we need whether it be test, medication or resources. A big thank you to Luis who was very informative and kind in pointing out the policies and procedures of the office. I trust PENS tremendously with the care of my son!

I took my daughter in recently to see the nurse practitioner Kristin . She was very helpful and listened to all our concerns. She ordered some tests to be done and they had it scheduled the week after ! The girls at the front desk were very nice and efficient . My daughter loved both of them and said she liked this doctor. We were taken back to see the provider really quick and in and out in about an hour . Kristin was the best with my daughter and made sure to include and inform her of what was happening and being said throughout the visit. She explained every test that would he done to her as well. When having her EEG done Luis also explained everything to her before starting the test and was very nice and joking around with her which made her comfortable since she was a little nervous. Overall great service !!

Poor service all around! The office was referred to me by my pediatrician. I had several options and went with them. I really wished I would have read the reviews and not wasted my precious time and money dealing with this unprofessional outdated facility. Our journey started in April 2023. My son was ill for the first appointment. We finally got in and the first appointment with Nurse Jasmine was not pleasant due to her rude attitude. Their blood pressure machine misread my son’s pressure causing us to take him to the ER where it was normal. This is the same day. That ER visit was $1,300. We were informed by the office that my child needed to have a Cardiologist evaluation before they would see my son and treat my son which we did.This costed about $500. He was cleared by the cardiologist and his blood pressure was fine. When we returned to the office for treatment their blood pressure machine gave the same elevated pressure. I voiced my concerns that their machine must be faulty. They refused to take his pressure by hand and when I asked why, no one knew how to take it manually. I asked to switch to Dr Carmín and she was very rude and showed no compassion. Her policy was if you miss 2 appointments you are dropped as a patient. I was told that the practice seems to have a volume of over 100s of patients daily by building insider. I was told that they are all family and if you are not satisfied with their services you’re simply telling a family member and nothing improves. They know families are desperate for help and they treat you like chattel. I cut ties with them in Separate 2023 when I took my child for a well visit to his pediatrician and his blood pressure was fine and on the next day I took him back to their office and they said his blood pressure was elevated. They continued to say that there was nothing wrong with their blood pressure machine. I would not recommend anyone to this practice!! They need a consultant to help them understand how to show kindness and compassion!

This is the worst office run as fast as you can. Although the staff is very friendly, they are not very helpful. You have to jump through hoops to get through to anybody for help !! I don't feel this is a place that should be Administering medication for children !! Total stressed me out !!!

My daughter has been going here for the last 2 yrs. Scheduled an appointment a month out for today 9/14/2023 and two days ago receptionist calls & says the doctor won't be in today and there was an opening for yesterday I tried to call back and schedule to come in no answer I called 5 times. Then yesterday they call and said nevermind doctor will be in today and the appointment is set then she goes on to say but before she is seen we need a referral.. I'm like when did you submit the referral she says two days ago I'm like the appointment has been set for over a month and you just now sent a referral request two days prior to my daughter's appointment. Called just now and my daughter can't go to the appointment till the referral is approved and that's when the appointment will be scheduled. My daughter has epilepsy. Doctor seems to know what he's doing but his office staff well he NEEDS TO FIRE THEM & HIRE PEOPLE THAT CAN DO THEIR JOB. If you don't have to go here DONT. Im gonna switch doctors

PENS has been great! Don’t be scared off by the negative reviews. The staff is friendly and thorough. Doctor Ferreira has been wonderful with my daughters care and patient with me, the concerned father.

So incredibly grateful to Juliana and the team at PENS for their help yesterday in securing medication that was needed for my daughter amidst a shortage. They called around and went above and beyond to get her what she needed. Blessings to the entire team. Tamara Kay

Staff is very friendly. They are quick to get you in and out. Not a lot of wait time. The only complaint I have is it's hard to get a hold of them over the phone.

I have never had a issue with them. They are very good with my daughter. If she needs medication they send it right away after doctors approval

The doctor is great but I can't get anyone to return my calls. I keep leaving messages letting them know that my son needs a refill on his medication but apparently the nurses don't care. It's imperative that he has his medicine but obviously they don't care of he has another seizure. They still get paid. This is ridiculous! Hire more people to help!!

My son has recently been diagnosed epileptic and I really cannot thank PENS enough! Dr. Jose Ferreira and Tiffany Martin have really helped us to navigate this massive change in our son’s life and our lives. The girls in the front really go above and beyond to help me too! Nathalie took the time to help me apply for the help with the anti seizure meds discount card. Jennifer at check out is always super sweet and helpful making sure we got everything we need. I highly recommend PENS.

By the looks of the reviews there are not many people happy with this facility. I should have looked at the reviews before I brought my children here. I’ve never met a doctor and office staff this rude before. Dr. Carmen Ferreira does not care about the children. She’s very rude. Doesn’t listen to your concerns and rushes every appointment. Every time you try to make an appointment you are stuck waiting 30 or more minutes only to be told you have to wait two months for a follow up appointment. I don’t recommend this Neurologist to anyone!

The girls at the front desk of suite 140 are so kind. My daughter sees Kristin Fritch and she is absolutely amazing. Her medical assistant is also very helpful. Will 100% make a follow up appointment here.

We went today and our experience was amazing we love it. I will definitely give them 5 stars. Their secretaries were excellent since the moment I made the appointment. I received all their documentation by email to complete it. They called me in advance to confirm the appointment and to give me the address. Upon arrival the treatment was EXELENT. Not only with me also with my childrens. The doctor who saw my childrens she took her time to know all the details, evaluate, analyze, guide us as parents and send all the evaluations including those that we requested. She clarified all my doubts and questions and this in these times is very difficult to find. Many doctors this days don't take seriously your concers they don't even take the time to address your questions, everything is fast and the leave you to attend another patient. The experience in this place was totally different. Excellent service and professionals.