Stay away! There are so many other options, do not choose this clinic. I called to schedule my daughters 2 month appointment and they told me they had no availability until she was going to be 3 months. I said that is completely unacceptable, her 2 month appointment is very important (due to vaccines) and she is an established patient. They said they would escalate this matter to the main office because they are only ones who could override schedule. 3 days later I never heard from them so I called back. The receptionist told me there was a note in the system that the clinic spoke to me and said they would not see her earlier. I stated that no one called me and I did not speak to anyone in that clinic. She than started acting like I was crazy and kept saying the note said that they spoke to the mom. She kept asking me are you sure you did not speak to them? Sometimes they call from a number you might not recognize? Like I wouldn’t know if I spoke to my own daughters doctors office. After she gave up on trying to make it seem like I was crazy she said well there is nothing we can do. The clinic stated they would not override the schedule. I asked if a manager could call me back because this all seems odd. She stated she would send a message and that is all she could do. Not very clear if a a manager would even call me back. Since when is a patients parent unable to speak to management? Huge red flag. I hung up the phone and she called me back within 60 seconds saying that she misread the note, that someone from the scheduling team had not spoken to me yet. It was a note that they had to call me to basically tell me there was no availability for a “2 month” apt until my daughter was 3 months. The biggest red flag is during the initial paperwork it is stated in there that when your child turns 13 that parents are not able to access their medical information. As a first time mom I was extremely shocked and confused. I asked if that is a Florida law or a Usf law? The receptionist told me it’s a Florida law because that is when children hit puberty. I went home and did some research and it’s a lie!!! It’s a USF policy not a Florida policy. It really bothers me that they are pushing a child as young as 13 to have secrets with a physician who is a stranger to them and keep important information from their parents. Be aware! They will try to get you to sign paperwork where you consent to that bizarre policy. Last red flag, I took my daughter in to have her belly button looked at because once her umbilical cord fell out it did not look normal. The physician assured me it was completely Normal and it looked different because it would be an outie versus an innie. A week later I came to find out from two other physicians it was actually a hernia. You also cannot trust their medical advice/knowledge. Stay away!!!!

Switched to this office and I’ll immediately be switching drs again. I was told it was a month wait for appointments earlier this month, when I switched drs and called to set appointment for my kids I was told no appointments till AUGUST. I got worried understandably and said there is no way I have a 4 month old she’ll be 10 months and missing all her first year check ups is there anything else I can do and was told “you’re more then welcome to switch providers again” with attitude. I said I’ll still schedule the appointment and see about a wait list and was told have a good day then when I said what about the appointment I was given more bad attitude and told “you never said that” so that was enough for me and I just said no thanks and hung up I’ll be switching drs again and finding an office that’s not going to be rude when I’m just putting my kids best interests first.

Took my 1 yr old the wait was not long as I came on time for his schedule visit. I came to get his immunization records and was told he need to catch up as we did that day. She did a basic evaluation. I told her I prefer to have my baby drink breast milk then cow milk and I pump the milk for school. I asked for a note for school so he could take almond, oak or hemp milk. She pressure me to give him cow milk and suggests the lactose free. I told her I was vegan but she continued to pressure me that cow milk is best for him. respect my beliefs. I have had previous issues with my other children with error billing and other issues. When my insurance covers primitive care. But they attempt to bill me anyway this office is unorganized and don't always have the same doctors or nurses I'm currently looking for a more respectable pediatric office

I have 4 kids with varying medical needs. It is very difficult to get a same day sick appointment in the Riverview and Tampa offices. It is very difficult to get a well visit, vaccine appt, and/or follow up appoint that isn't at least 1.5 months away. I called to schedule an appointment today (5/31/23) and they don't have any availability between 2 doctors until 7/21/23 as an established patient. I called Baycare Pediatrics, and my son will be seen tomorrow as a new patient. Do better USF Pediatrics. You're only overwhelming your good doctors and staff and causing undo frustration for patients and their families.

I used to love coming here with my kids! Now I’m looking for a new place where I know my kids will be cared for. Just to schedule a physical is nonexistent never mind trying to get in while they are sick! I’ve written messages on Mychart no reply everytime I call I’m on hold for over an hour. The staff is so rude. I understand things have changed bc of Covid but this place is just ridiculous now. It’s the worst

Frustrating. Unorganized. No communication. One person tells you one thing and the clinic will tell you another. Impossible to get needed information or questions answered when calling in. The people answering the phones are answering a general line and not the specific clinic for the specialty you are calling in for. Many people are rude and say it’s someone else’s job to answer/“deal with that”. Just to get passed to someone else who says it’s another department. Stay away if you can.

I moved to Tampa from Boston, Massachusetts and my 3 children 5 yrs ago. They were being seen on a yrly basis by Dayhanara M. Pena, ARNP - Tampa, FL - Internal Medicine. She has been by far theee worst NP I have ever met. She is a Hispanic woman just like me who is also from Boston, Massachusetts and she treated myself along with my 3 children so poorly because I refused to get my children vaccinated. Not to mention, after my children's yearly physical visit she mailed me 3 letters to my home stating that she was discharging my family from the USF pediatric clinic because i refuse to get them vaccinated. Are you kidding me?! that's fine I'd rather have my kids seen by an all black holistic PCP anyways instead of you all shoving vaccines down our throats for your pockets. if i could give her a negative rating I soooo would !

In the midst of day to day appointments or just when there is an appointment lol 🤣😆 I'm sure a lot of parents can relate. The small moments of like these are so precious that honestly just wouldn't want to miss them at all. So not only do I give thanks for the services here but, I also give thanks for moments like this beyond the basic services in general. I like give thanks for the #author of this #book name (Fabian E. Ferguson) & honestly it's very #inspirational to be melanin & AM just being grateful simply positive images being an Abba Father/Dad. I give thanks that YAHUAH is my heavenly father thank you YAHUAH.

what a terrible place! i cannot stress enough how bad this facility is. The manager of the place is not interested in patients nor are they interested in trying to help you. We have given this place so many chances but the reception staff are terrible, very unprofessional, and the finance department is one of the rudest i have ever experienced! I have been coming here for a number of years but this is the last straw. Dr Plant, this place is making you look bad, its not a good representation of you and your professionalism at all. I have very grave concerns with the ability of this facilities staff to maintain confidentiality and i have concerns that the staff are not capable of giving you the support you need or the patients of this facility the care that they need. This is a VERY unprofessional site. take the reviews on this site seriously about this facility and find another provider!

Came in with a 11 weeks old baby today with fever. I told them that our pediatrician on base is closed for today and her main problem was to question this fact. They didn’t take us because we’re no patients before. Although I’m a known patient at USF Health. The waiting room was not full there where just 2-3 patients and they told us they have no time to see our baby (with fever!) But the main problem was they send us to an urgent care Channelside (which is ok) but they don’t take baby’s under 3 months and this is unacceptable, they should have known this policy. Thank you for this unnecessary driving odyssey with a baby who has fever. Absolutely unprofessional!! Incompetent office staff!!

Impressed with all providers at this facility and truly believe they give my daughter the best care. However, scheduling a sick or same day appointment is virtually impossible with the answering service that they contract out to. There is no sense of urgency and long wait times. Upon verbalizing my concerns and frustrations, I'm told "there's nothing they can do." Do better. The end.

Someone called and left a voice mail canceling an appointment for a date that was incorrect and proceeded to leave a new date. I tried to call back and even log into my chart to reschedule I waited over 25min on the phone and am no longer able to log into my chart for some reason. What is going on with this clinic?? I have tried several other times to get an answer or speak to someone and THEY NEVER ANSWER THE PHONE.

They never called me and cancelled. We waited 6 months they didn't call me the staff lied completely saying she called and left me a message on 4-21. Very rude staffing for development pediatrician please do not deal with them and their nastiness

this is one of those places that you should move from if you are a patient. There is no interest in care whatsoever for the patients at the facility. Once you say something to them, they try to make issues with the appointments like saying the insurance is out of the area and they dont take it, or the appointment is three months down the road. I just called and was told i could have an appointment in oct lol so got my friend to make another call and say she wanted a new baby appointment and was offer friday!! come on TGH lol you are playing with the live of children here!!!!! not good at all. Anyone sending their children to this facility needs to rethink it.

Well, I’m not surprised to see that this doctor has a 2.0 rating. I took my child to see her on September 22 because my daughter had been complaining of a severe sore throat and cold like symptoms. Dr. Takagishi looked at my daughters throat and said “wow it’s really inflamed” Even invited me over to look at it and I can see. From there she left the room with her student. I don’t know why they needed to consult each other but she didn’t come back for another 30 minutes. when she came back, she was more concerned that my son had a question and was annoyed by that. I find that hard to believe with someone who is in pediatrics. My children asked for a sticker when they left and it seemed like a bother to her. No compassion in her at all that day. Very judgmental!!! The reason I’m writing this review is because I believe this doctor was so cold and no personality or friendly towards my children. She saw my daughter was in pain and also she had a headache and was very sensitive to light and had had fevers back to back prior to our visit. She gave her a flu test, a Covid test and a strep throat test. They all came back negative. So we thought we were in the clear. I then I get a call 2 weeks later saying that my daughter’s test came back positive for strep throat. Two weeks later! my daughters throat was so inflamed. She could’ve at least prescribed some antibiotics just in case, especially if it takes two weeks for your culture results to come back. I know without a positive result, most doctors won’t give antibiotics, but from the conditions that she had it was obvious something was wrong, and never once was I told that they send the cultures off to a lab for a second opinion. So for two weeks my child was in pain it wasn’t until we finally found a doctor on demand ,who was also surprised that my child was not given some type of medicine, because of how severe her throat was inflamed. I could tell she did not like us, or was annoyed by us. It made me feel uncomfortable, but I was there for my child. The only thing great about this doctor is that every day is a day she gets closer to not being on this earth. In my opinion, she does not belong in pediatrics. Maybe retirement would be best for her.

Had a great experience following up with my 2 month old. Front desk staff was very friendly and promptly greeted my entire family. Provider Andrew Armstrong is very hands on and gentle with infants. He also answered all of our concerns and educated on immunizations that we were once apprehensive for. Kudos to the whole team and running a well oiled office.

Not sure why this practice got all the bad reviews. My baby's first visit was very quick wait time and the staff were plesant. Dr. was super sweet and thorough. She answered all my questions. Building is very clean too.