2/5 SJie 5 months ago on Google • 3 reviews
Staff
were
professional,
friendly,
and
efficient
.
Arrived
on
time
for
my
appointment
and
did
not
have
to
wait
at
all.
Great
experience!
Update:
The
treatment
plan
for
my
aligners
came
out.
However,
I
am
asked
to
return
to
the
clinic
for
a
further
checkup
as
they
would
not
be
proceeding
with
my
treatment
without
said
further
checkup.
When
questioned,
I
am
told
that
the
initial
checkup
was
not
detailed
enough
regarding
my
existing
root
canal.
This
is
despite
that
in
the
initial
checkup
I
specifically
notified
the
dentist
about
my
existing
root
canal
and
was
being
assured
on
the
spot
that
my
existing
root
canal
will
not
affect
the
treatment.
Prior
to
my
further
checkup,
many
of
my
follow
up
questions
regarding
my
root
canal
went
unanswered
-
such
as
how
many
visits
are
required
for
redoing
root
canal
and
crowning,
what
are
the
next
steps
if
redoing
root
canal
is
needed,
etc.
All
I
got
was
the
same
boiler
plate
response
"we
can
only
know
after
looking
into
it
during
the
follow-up
check".
All
these,
and
yet,
they
have
the
audacity
to
charge
me
for
the
follow-up
check.
I
am
starting
to
feel
they
are
disingenuous,
and
considering
giving
up
on
the
treatment
even
before
beginning.
Update
2:
A
10-min
further
checkup
session
just
to
reconfirm
that
there
were
no
issues
with
the
treatment
because
my
root
canal
is
at
the
back
and
will
not
be
affected.
Note
that
this
is
the
same
message
in
my
initial
checkup
just
being
reiterated
here.
Furthermore,
while
my
root
canal
questions
were
all
finally
answered,
the
answers
were
so
general
-
like
"it
depends,
..."
and
"unless
we
rescan
and
open
up
your
root
canal,
..."
-
that
they
could
have
been
provided
through
a
call
without
said
follow-up
check.
All
these
for
80
quick
bucks,
not
mentioning
my
time
to
travel
up
and
down.
*sigh*
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