Went there to resize my ring, at 1st the SA asked the goldsmith said it can be resize but since my gold ring didnt hv 916 stamp, so need to test it 1st using acid test, then i said ok, but the test cause quite dmge to my ring! Then the SA asked other SA mybe the manager, n came back to me said IT CANT BE RESIZE! Whattt! Not a single sorry words came out of her, only idiot smile! Said to her to polish it back and replied maybe need to charge me for that 🙄 Hmm.. VERY BAD BAD SERVICE! TOMEI BETTER Not recommended!

(Translated by Google) The desire to buy a bracelet in Poh Kong was extinguished after being treated by a very rough female worker with a sour face. Not many beautiful designs in PohKong (Original) Hasrat untuk membeli gelang raya di Poh Kong padam selepas dilayan oleh seorang pekerja wanita yang sangat kasar dan muka masam mencuka. Tak banyak design yang cantik di PohKong

Hostile service provided by the staff at the shop. I walked in and felt that the lady was accessing what clothes I was wearing (from top to bottom). I asked for some pendants and she just pointed me to the collection. Passed it on to another colleague and she also didn't even bother to ask any questions nor show interest in what I was looking for. Won't come back again for sure to this shop.

(Translated by Google) Stepping into the poh kong of one utama, I sat down and saw several rings. The sales person didn’t say anything to us. It’s a gold-selling mouth. It’s gold. No wonder the whole store is empty. It is not recommended to buy here. It will only be angry. The gold shop Tomei is just right. It’s good, there is tea, and the attitude is good. (Original) 踏进one utama 的 poh kong 里 坐下来看了好几款的戒指 sales person一句话都没跟我们说 果然是卖金的 嘴巴都含金呢 怪不得整间店都空空的 非常不建议来这里买 只会受气而已 正对面的金店Tomei 就不错 又有茶喝 态度又好

I swear I won't visit poh kong store again even though I heard that pohkong styles are more beautiful BUT Service attitude is REALLY BAD！ The feeling like pohkong staff very look down on you and don't want to serve you！

Shop was a bit "narrow". Perhaps they should do something to improve customer experience (since customer will spend some time looking for the best item and haggling for price). Customer service should be improved as well (drink and perhaps a specific place to complete a transaction).

First time enter to the shop and I swear I won’t step in again. Nobody willing to spend thousand dollar for such service. So unsatisfy with my purchases but I have no choice as I need a gift in a hurry. I wish I can rate no star at all. Trust me or not you can simply get any better service of Poh Kong in PJ area

Very disappointed with the service customer...one of the malay staff, Sarah Mazlan, served me with bad attitude...first I feel want to buy necklace for ny daughter suddenly she gave me very harsh face so that I'm not going to buy any jewelleries at this poh kong outlet...very2 disappointed 😠😠

No one would like to entertain you,don't judge your customer by outward appearance!

The sales person needs to learn how to engage with their clients. I went there twice, both treatments were horrible. It’s a shame that Poh Kong hires people that has no soft skills. The guy with the glasses does not even look us in the eyes when he’s talking to us. Every questions asked, he answered rudely.

(Translated by Google) Staff wither veiled pride. Look at people like people without money. You are a laborer. How do you serve customers? (Original) Staf melayu yang bertudung sombong . Pandang orang macam orang tak berduit . Kau pun kuli . Macam tu ke cara kau layan customer ?

never disappointed with the service here. Good shop for find your jewellery here👍🏻👍🏻👍🏻

Disappointed with the quality of the bracelet. 😢 went back the second time to exchange. First one was one stopper missing. And this is the second one, It came off when I put in the charm…

Thank you miss DEMII for the good service u really great poh kong is very lucky that u have a great staff ☺️☺️

There's a lady who work there is very rude. I asked for the labor fee she answered is too expensive for me to purchase and did not give me the price. I have buy gold for so long and this is the first time I've ever met someone who is so rude and bad in service. If anyone still plan to buy from poh Kong, rmb not to look to casual. That lady will treat you badly. Worse experiences ever

Located at ground level near to AEON area. Received good services from Sarah, the staff there during my 2 visits. Good selections of jewellery here and have safe feelings to be in while looking around here. Poh Kong have introduced their own app to earn points and get the promotions, vouchers etc. Good to have to keep like record for myself 👍🏻 Keep up the good work 😇🥳

Love to go this outlet as I have been dealing with Ms Jenny ... She is the best, good offer & always suggest to me a great design with a good price & great offer... To be true, Ms Jenny is the same person who entertain my late Mother & my late Eldest Sister since year before 2000s . She have been a great person with a very good hospitality whenever we went there... Thank you MS Jenny & Poh Kong

Really helpful in my plight to resize a ring. Special thanks to a Mr David Yong for taking the time

New and more design when it comes to poh kong. Price negotiable and design are up to date. Promo everytime!

Thank for good customer service. I bought a ring there. Affordable price too.

The female staff super rude. My dad wanted to view a bracelet and they ignored my dad! They only treat u nice if you’re chinese i guess. Not gonna come back.

Poh Kong is definitely a worthy place to visit!! Whenever thinking of buying jewelry.. My mindset told me that go to Poh Kong is a great place as its gold n silver necklace is affordable for long term. Their staffs is all very friendly as well

Before I came here I had read some negative reviews. However, today my wife and I find the staff well mannered and pleasant. We especially like staff Glovis Soo who is so patient and attentive.

(Translated by Google) Fast right (Original) Cepat tepat

Can not even do small adjustments. It's just a POS not even thinking of service.