We finally made it to @bertamsoukandwaterpark! These are the pro and cons for you to consider: Pros: 1. Despite it being a public holiday and being so crowded, it is still easy to find your space to put your stuff. 2. You can see the line for each ride from below so it is easy for you to choose the ride with a shorter line. And despite the long line, the wait is not too long. 3. There are "extreme" rides for kids too, which is much smaller and slower than the original. So kids don't have to settle with just water slides. 4. The wave beach session is more frequent and the wave is quite big. There is plenty of floats for everyone and its free too. 5. There are plenty of lockers, changing rooms & toilets within one area. Cons: 1. The food has many varieties but the service is a bit slow. The price is a bit high at RM10 to RM22 and the taste is so-so. There is a cafe too but we didn't go there so can't really comment. 2. The water is a bit dirty and maybe high in chlorine. I felt like there is something coating my skin after a while spending time in the water. Some tips for those planning to come: 1. Don't bring any food as it will be confiscated at the entrance. 2. All of the payment for tickets and food use cashless transactions so there is no need to bring any cash. This is much safer as you can bring your phone and cards with you using the waterproof phone pouch. 3. If you come during a public holiday when there's a huge crowd, go get your lunch early as the food may be sold out fast especially the ones cheaper than the other.

Used to be one of the best water park in nothern. But it was not well maintained. Water is cloudy, flooring with epoxy paint peeling off and some part was slimy, debrises in water and drainage next to play area, rusty metal parts. One of the bigest slides was closed. Crew at the entrance and counter; 1. should inform guest if they wants to rent locker. Most of us, 1st timer, did not realise that we need to ask for locker card with deposit rm50. Then que again after u have entered the park. 2. Be polite to your guest (some lf them). Should be trained how to handle excited kids when they come to water park.

Price for entry and parking is affordable. Went on weekday to avoid the crowd but still quite alot of people. Staff are friendly to guide you around.

Enjoyable experience I had with my kids, nieces and nephews.. we enjoyed every ride.. they even have the ride for kids, so you can do all the rides with your child without leaving them behind. The kids love it!!! For improvement, maybe can send the life guards to customer service course as they need to have that skills also.. Other than that, it was great and definitely will return.

Overall okay la but it’s considered quite pricey for me since it has only 6 adult rides. The kids pool was closed sebab diorang baru nak cuci. The water in kid’s section was so cloudy man.. Idk maybe I went there on Monday so diorang baru nak cuci pagi tu (considering the place was crowded on weekends). Strict jugak dressing code. Kalau dapat staff yang lenient, dia tak check sangat but just to be safe, pakai attire material jersey okay! Kalau takde boleh sewa je. Rm12 for tshirt and rm7 for leggings. Plus point for the interior design. Love the concept. It does give off Moroccon vibes.

Bertam souk & water park for me is okay ... Maybe if they can lower bit the price comparing with the rides that available. The locker system quite confusing. The frustrating part is I already paid the ticket via online and to redeem the ticket you must queue along with walk in people’s at counter.

Probably because it still new, toilet and bathing area was super neat and clean. No foul smell. Parking space a bit limited during this new year promotion. But we went early before opening time. Experience was great! Played all of the slides. Just a lil recommendation to repair the floor at wave/surf area. Kinda injured my feet poking through the holey floor.

Confirm that it's hot like a water park. The slides are all the best, we tried them all as you know. It's just that if there are many people, you have to wait in line. The best thing is that you don't need to rent a buoy because every point is ready. It's very big, but it's ok, you can enjoy it too

I went because they were having a student promotion for IPTS and IPTA student just for RM 30. Which is an amazing thing because one student card allows up to 4 additional people. The place allows you to rent swimwear and even have a shop to purchase things to elevate your waterpark experience. The locker rental cost about RM 50 and you will be refunded RM 20+ before you leave. You can fit about 2 backpacks in one locker. The female toilet is very spacious and clean which is a plus plus, although they only have one hook behind the toilet door and only 2 benches for you to place your items. Love the vibes of the place and the water slides especially. They even have a section where it is safe for kids to swim and ride down the slides. The wave doesn't happen continuously and depends on the DJ on when to start. The metre goes up to 1.7m The reason why I'm giving it a 3 star is because; 1. The park doesn't reinforce guests to rinse before and after entering the pool, hence this can lead up to less then ideal waters. 2. The ground crew staff does not really communicate with the up crew staff in some rides. The ground staff won't alert the up staff that a guest has safely made their way down, in which the up staff kept sending guest down without waiting. This eventually led up to an incident where 2 different guest clash with each other on the ride down. Thankfully nothing happened to both of them but a serious injury could've happen. 3. Maybe some of the rides is under renovation, but the lazy river doesnt feel lazy at all. Underneath the hot sun, you are just stuck floating at one place for 10+ mins while the crew just sit and stare at you. At one point, one friend have to sacrifice themselves and pull their friend so that they started moving down the lazy river. Lazy river more like kerja river. 4. The stairs 💀💀💀 You have to carry the pelampung up the stairs (Thank god they are lightweight). The stairs are made out of metal and when the sun hits it, you're no longer playing in a waterpark but the floor is lava. It's even sandy at some parts. So you have wet feet + hot surface + sand = u might need a foot spa after this. It's ok once you got up to the surface but imagining climbing 4+ flights of stairs just for a less than 2 min slide is kinda meh. Overall had fun. Won't really comment on the food cause its ok too. Delicious when hungry. Maybe it's a new waterpark thats why there's still many room for improvement. You also have to pay for parking. RM 6 for me. There's surau too

The park facilities are quite low but have a nice view & the price is cheap (Students only need to pay RM30 per enter)

free parking. reasonable price. lots of rides despite small area. there's a ride requiring 4 person , we were short 1 person so hey called up a staff to ride along 🫶 large variety of food stalls.

Overall okay. But there is no room for breastfeeding mom. The changing room for the baby is also not comfortable. Hopefully it can be upgraded because there are not many people with small children.