3/5 Dora N. 1 year ago on Google
This
is
a
disastrous
experience.
Start
with
the
worst:
1.
I
booked
this
hotel
because
of
inside
and
outside
pools.
When
I
checked
in,
was
told
BOTH
inside
and
outside
pools
WERE
not
usable.
The
inside
pool
is
under
renovation
till
25
April
and
outside
pool
will
be
opened
only
after
10th
(?)
of
May.
If
you
need
a
pool,
I
don’t
recommend
here.
The
biggest
disappointment.
If
no
pool,
I
did
not
choose
here.
2.
The
first
room
I
was
assigned
was
so
small,
facing
West.
There
are
two
types
of
rooms:
Type
A
and
Type
B.
Type
B
is
too
small
for
two
people
-
you
can’t
open
two
suitcases.
I
was
told
that
it
was
a
wrong
room
assignment
and
changed
to
the
type
A
which
is
specious
and
adequate.
3.
the
first
night
AC
did
not
work
(warm
air
was
coming
in
it
was
very
hot
day).
We
were
told
AC
was
only
available
from
1
April.
We
let
a
window
open
as
it
was
too
hot
to
sleep
and
had
mosquito
bites…
AC
was
on
the
second
night
(30
March)
and
was
able
to
sleep.
4.
Key
cards
did
not
work
properly.
I
needed
to
go
to
reception
at
least
7
times
to
re-coding..
which
was
extremely
annoying.
5.
Asked
to
help
a
train
booking
to
go
to
Samarkand,
was
told
to
go
by
a
car
instead
as
the
trains
were
full
and
it
would
not
be
available
on
the
same
day.
We
booked
a
car
and
paid
in
full.
The
next
day
we
saw
many
train
seats
became
available.
While
the
car
was
comfortable
and
a
driver
was
very
nice,
courteous,
10
hours
of
car
ride
were
too
long.
On
the
way
back,
the
driver
did
not
take
any
rest
and
it
made
us
concern
of
our
safety.
Also
was
told
many
times
that
it
would
be
overcharged
if
we
leave
after
17:00
even
though
we
booked
the
car
one
hour
later
than
6:00AM
and
the
car
came
even
later
than
the
our
booked
time
of
7:00AM.
6.
I
asked
a
housekeeping
to
clean
the
room
during
my
absence
12:00-16:00
and
put
the
request
sign
at
12:00.
The
house
keeper
came
at
16:30
when
my
spouse
was
taking
a
shower
but
asked
him
to
leave
the
room
as
she
needed
to
clean
the
room
and
our
room
was
the
last
(she
needed
to
go
home).
But
why
she
came
so
late
?
And
why
she
asked
my
husband
to
leave
the
room
in
a
middle
of
taking
a
shower?
There
is
a
communication
problem
as
the
housekeeper
did
not
speak
English
at
all.
6.
The
hotel
restaurant
was
only
ok.
The
main
buffet
(breakfast
and
dinner)
was
fine.
The
Opera
Restaurant
was
not.
they
charge
20%
of
service
though
their
service
was
less
than
optimal
(slow
and
not
understanding/forgetting
what
we
asked…food
was
not
great…
7.
Please
do
not
use
the
hotel
hair
conditioner
as
others
mentioned.
Very
low
quality
product
and
after
it
my
hair
got
stuck,,
can’t
comb
…
While
all
the
above
happened,
there
are
pros:
location
is
very
good
and
a
guest
relation
manager
Zukhura
was
great
to
calm
down
my
nerve
many
times
(while
reception
staff
are
young
and
inexperienced).
Type
A
room
is
a
spacious.
Therefore
my
rating
is
still
three
stars
!
Hope
I
have
another
chance
to
visit
Tashkent
and
have
a
better
experience.