1/5 Diana W. 7 months ago on Google
VERY
BAD
CUSTOMER
SERVICE!
I
was
booked
for
3
days
and
2
nights
stay
but
due
to
flight
issues,
I
didn't
arrive
on
the
1st
night.
I
have
informed
one
of
my
colleagues
to
inform
Hampton
that
I
will
be
arriving
late,
hold
the
room
for
me
and
we
understand
the
cost
involve.
They
have
informed
us
-
yes.
When
I
arrived
the
next
day,
they
told
me
that
no
rooms
and
that
the
entire
reservation
has
been
cancelled.
When
asked
who
cancelled
and
why
no
nofification
as
this
is
a
business
trip
and
we
have
email
correspondence,
no
one
can
answer.
The
Supervisor
was
not
helpful
and
not
apologetic
of
the
situation!
He
didn't
provide
any
solutions
at
all.
And
one
of
my
co-exhibitor
for
the
fair
kind
enough
to
share
room
so
I
won't
be
homeless
in
Uzbekistan.
But
the
Supervisor
didn't
even
come
up
with
the
solution
and
even
wanted
to
charge
extra
to
my
friend
as
she
is
allowing
me
to
stay
in
her
room.
ABSURD!
My
friend
then
responded
you
put
her
in
this
situation,
she
got
a
room,
you
will
not
charge
us
and
give
her
a
compimentary
late
check
out.
It
took
him
while
but
he
said
YES
in
the
end.
Also,
we
have
asked
help
for
my
lost
luggage
in
Air
Astana
if
they
can
help
with
arrangement
and
as
usual
the
Supervisor
just
say
YES
and
said
they
will
call
me
if
the
luggage
arrives.
No
call
so
I
approached
reception
in
the
morning,
another
staff
on
duty
and
she
is
blankly
told
me
you
need
to
go
to
the
airport
to
collect
it.
And
I
asked
I
thought
the
Supervisor
was
arranging
it
last
night
and
she
said
no,
you
need
to
go
to
the
airport.
So
for
me,
OK
I
will
go
to
the
airport
but
which
part
of
the
airport,
arrival
or
departure
again
clueless.
So
yeah!
They
cancelled
my
entire
reservation
WITHOUT
NOTICE.
No
solution
provided
and
not
empathetic
and
helpful
given
this
is.Hilton
Honors!!!
Very
very
unfortunate
and
bad
customer
service
for
a
hospitality
industry!!!!