My daughter and I used to go here 2-3 times a week. The manager this morning just made it clear that she doesn’t care about her customers one bit. After she gave me attitude for asking how they run out of bread at a “bakery”. She then went off on two other customers who tried to order the same thing. Then she was completely rude to a fourth who needed to get a refund on an app placed order. After these people left she was talking pretty badly about them. I will never spend another dime in this place unless she is gone!!

I walked into this location, an employee was moping the floor. I walked in with 2 other ladies behind me. Went to the restroom for a moment. I noticed that the 2 ladies that came behind me was gone already didn't dawn on me at that time that they left for the same reasons I did. I stood at the counter for almost 10 min without anyone recognizing me. One lady who could have been in charge came up stood in front on me rung in a register looked me in my face , didn't speak or acknowledge me in any kid of way. Thinking she's gone come back, she didn't so I say to the employee moping, I've been in this store for 10 min no one had even greeted me. You saw me when I came in and have seen me standing here. She threw the mop down and came to take my order with a major attitude, like I done something wrong. I left and drove 15 min away to another location got excellent service.

I was just served these two glasses of "sweet tea" through the drive through at 7:45 pm. As you can see..... it looks like slightly brown colored water, it has no flavor, no sugar and apparently very little actual tea. Very disappointing to pay $7.00 for colored water.

Ordered ahead of time. Came through drive through to pick up. They asked us to park. 35 minutes later we are still waiting. Went in and they couldn’t find our order. This is the second time this has happened at this location.Nothing gets done until a manager steps in.

On Friday 8/18/23 at 4.30pm I ordered an iced latte and a croissant, because they didn't have donuts or donut holes (This store close at 10pm). I was given a medium cup of ide water with 3 shots of coconut flavor and an ice cold croissant. I paid $7.11 for this garbage, I didn't come back to store, because I was over 200 miles from my house and all I wanted to do is throw this at the person's face, this was an insult. If they are close, there were plenty of opportunities for the worker to say so; I would have leave. Serving this is unnecessary, if they 2 people inside didn't want to work, don't get a job.

I've been to this Dunkin location about 4 times, and each time progressively got worse. The coffee tastes like water with sugar and their food was always served cold, no matter what I got. And the service is simply slow. I know its a busy restaurant, but to sit in a drive thru for 20 minutes and not even be addressed is pretty excessive. These employees need more training.

These girls are some of the rudest people I’ve ever had take my order. It’s like every time you come here it gets worse! And the ones who took my order this morning on thanksgiving 2023 I hope they have the day they deserve.

Need some customer service training!! Not sure how her name is spelled but "Tyan" was not very customer friendly unfortunately. First time I have had any problems at this particular store, drinks were made perfectly as aways.