Went July 4th, I and about ten other cars left because of no service. Today, waited about twenty minutes to get just one drink. Did not receive a receipt which to me implied they pocketed the money. What happened? I USED to enjoy the food and the service. NOT ANYMORE.

Managers are rude which make the employees have a bad attitude as well. Not just this experience I had today but every time I go. Get rid of the bad apples. Also if you don’t want to work there find another job. It’s literally that easy. Worst customer service ever.

I usually love sonic. Thing is their prices have gotten ridiculous. It's over $5 for a simple vanilla shake with whipped cream on top and them funky Cherry's on top that as if they've been pre-chewed. Very good but in the end all it is is a little vanilla ice cream with a little milk mixed together. Or their really expensive slushies are crazy expensive. I always ask for nerds and they put such a small amount that they're all disolved and stick to the bottom by time you get it. The food is good but if y'all are gonna specialize in mixed drinks at least gives us something worth the tremendous price your charging us.

I usually love going to this specific location to get my meal but today staff and customer service was horrible!! I pulled in into the driveway of the sonic parking lot to put in my order but waited 35 minutes for someone to take my order. I noticed a car right next to me pulled up and got attended before me. So when I got out of my car to ask why I wasn’t being helped yet one of the employees yelled at me and accused me of being my problem instead of handling it in a more professional way. Then when my food was given to me the lady who gave me my food was also giving me attitude for no reason and just being straight up rude to me. I would definitely not be coming back to this location. The food is good, there’s no problem about that but horrible customer service. DO NOT RECOMMEND THIS PLACE!!!!

Two (2) days in a row. We have ordered LIGHT ICE for our soda drinks. The guy in the window smiles as he hands you PACKED ICE cups of soda drinks. Where is Mahogany? She never serves this. What does he do with my change? He shuts the window as I drive off with shortened change. No pennies? No dimes?

I have grown up with sonic chili cheese coney, but this is my absolutely worst experience with it. First I noticed that they used a slice of cheese, I was like I can live with that, it's how I do coney islands at home. But I can't live with, it was soggy on the bottom, like they didn't let the dog dry before putting it in the bun. Immediately threw it out, never going to this sonic again

So let me just say this the manager the black chick with the Afro had a whole attitude tonight!!!! I stated that I think the churro shake is 1.48 and not 3.99 oh she didn’t even want to come to the window just to talk to me then went outside to tell her coworkers what I was saying then had the gm there and he said oh she is upset cause she has been here all day! Man what??? So that makes it right! I won’t go back to the location poor customer service

We ordered on the app, took 20 mins to get our 2 mini milkshakes and 2 blasts. Watched the guy walk around with our order for 5 mins before going inside. Someone else brought it out 5 mins later it was melted and they forgot our straws and spoons. We would have complained but we were already so annoyed we just left. 2 stars because the order was at least correct and the girl apologized for the wait.

This place can never get my order right. They bring the food and not the drinks, so i jave to remind them i ordered a drink.. then also being diabetic I drink diet soda they seem to think it's ok to bring me a regular with sugar almost every time.

I showed up at 1130pm on Sunday Nov 19th I pulled in then pulled up to the box and then they shut the lights off like they are closed still have 30 minutes left til it closes never coming back here and going to tell all my friends not to come here

If ur in a hurry don't stop here, the wait is forever in a day. They don't even come on the speaker to tell u its going to be a minute. Then when ordering they don't say anything until there's awkward silence...the food i ordered was cold n unsatisfactory.

Scheduled my online order to be picked up 15 min from picking out I love the time slots offered for future pick up it's basically every 15 min from current time. Which I loved cause I stay close to the Palmer location and my room is want over in COD lol so this was super convenient! Super fast bringing me my order once I checked in. Went above and beyond in the food and drink packaging thank goodness new truck didn't want to spill slushes 😖😱 def till be using pick up in app more often for this location

Stopped to get a quick burger and drink but also had to go to the bathroom first. Chicken moment before I could get anybody to look at me to ask as the bathroom door was locked and needed a key. The lady I finally caught was not interested and said that she didn't have a key and the manager was gone so too bad. We decided to go to one of the neighboring fast food places

Food was very good but...when I was there 3 employees were on break?? and were sitting at tables outside. We pressed red button to order, but no one took our order. After 10, yes,TEN, minutes we got into the drive Tru line and waited an additional 12 minutes. Looked like 1 or 2 people were left inside to prepare the orders. I understand employee shortages and breaks are required, but maby they need to schedule breaks better.

Clean and friendly. Always busy in the morning. The staff handle the work load quite well. I prefer this sonic to the rest in the area. Update: I guess I can add this one into the mix with the others. Suggestions for the employees. Add a bit more water to the chili and turn the warmer down. They forgot our burger but were quick to refund it.

Generally I like The food at sonic… today I ordered a foot-long cheese Coney… after arriving at home… unpackaged and was anticipating a good lunch.. The bun to my foot long was so soggy and wet… I salvaged what I could of the wiener and chili and got rid of the bun!!!!.. so so disappointed today!!!

We sat out front and hit the button to place our order. Waited 5-7 minutes and no response. A waitress came out to deliver another order so we asked her if the button was working. She said, “the drive through takes the next order first” and walks away. We waited another 5-7 minutes and still no response so we left

I've been to this particular sonic three times since moving here. The first time was great! The second time I tired the new little chicken sandwich meal. I really enjoyed it. Now what puts my experience level lower than normal was the last visit. Maybe it's just me and I'm being harsh. But I pulled in read menu decided on the little chicken sandwich meal once again. Push the button. Sat and waited and waited and waited some more. Mine u there are are no signs to just use the drive thru and there are cars parked next to me. While waiting and never being spoken to I watched as the drive thru kept going. Being patient as I am the board said they will be getting to me shortly. After pushing button again. And pushing the button next to me never got anyone. So I eventually just left.

The owner of this location might want to make some surprise visits. Today was the worst experience I've ever had at a Sonic. Outside speaker wasn't working correctly or the girl inside didn't know what she was doing. Politely brought it to her attention and she wanted to argue with me. Probably because I'm white. The young boy at the window looked like he was high and looked like he was miserable. Is that the way you want your customers treated ? Back to Burger King I'll go. Their employees act like they enjoy their jobs.

Ordered through the app a large Dr. Pepper with real cherry, large sweet tea and large root beer. Finally got to the window after about 15-20 mins and was given 2 large drinks and told the root beer wasn't working and wasn't sure how long it would take to fix it. Was asked to please pull up and they would bring it out when it was ready, did not ask if we would like to change drinks. It was corrected as well as the Dr. Pepper that was not Dr. Pepper with cherry. Found out after we left that the sweet tea was not sweet tea, not sure what it was maybe Pepsi or something but not sweet tea. We may have been given the wrong order.

The Sonic in Texas City is soooooo ungodly slow for the last month or so. If they don't have adequate staffing they need to either close or only do drinks until the staffing issue can be resolved. I literally waited for a mobile order of 2 drinks (prepaid obviously) for 30 minutes.

Sonic makes a incredible grilled cheese with a cheese burger inside. I loved it. Excellent shaves and more.

We went several times to get shakes, and there was a different story each time. First time we get there, they said the machine wasn't working. Second time, we called to make sure the machine was working and to confirm they closed at 11pm. We get there at 10:45, and they said they shut down the machine at 10:30pm, 30 minutes before closing! And with very rude employees, at that.....

Pushed red button to order, i sat there 10 minutes i pushed the red button several times, someone answered finaly after 15 minutes, i placed my order, and no response, i pushed the red button two more times and waited 10 more minutes, i got out of my truck walked over to the next stall, pushed the red button stood there at least 3 minutes. And the entercom went off at my truck. Finally someone took my order again. I paid with my credit card, and a minute or two went by and here comes my order. It was out really fast, so i assume it was the first order i made. I had to ask for napkins. The country fried steak i ordered was like leather, i pushed the red button, and no response, 10 min went by, i pushed the red button 2 more times, Alexandra, delivered food two the stalls away from me, so i got her attention and told her about the sandwich, i as for it to be remaid. I also ask her what is wrong with the speaker, she said it had been like that sense she came in. That stall should have been closed off. Plus the double meat burger i ordered meat chease and easy mayo only, came out single patty and had ketchup on it. I ordered a rt 44 cherry vanilla dr pepper, i taste no vanilla, i got no cherry, and hardlyany ice at all. I do feel Alexander did her best to make my order correct, she fixed the country fried steak, and apologized for any inconvenience. We need more people like her. Ty Alexander for your professional customes service.

Service was fast and friendly but come on now. Do better.

Sonic is always a great place for a quick bite. The service is always good and the food just awesome. Rewards are one of my favorite features. Those keep me coming back again and again.

None of the staff are aware of coupons nor how to allow their use. Now if you use the app you can get all kinds of discounts but don't try to use paper coupons...you won't be able to. Other than the ongoing coupon battle everything is great. Well if you choose to order online and use the coupons lol