2/5 Mallika S. 1 year ago on Google
I
came
to
Svatma
on
recommendations
from
friends
and
colleagues
but
unfortunately
the
service
doesn’t
match
the
tasteful
and
ethnic
decor
delight
the
place
has
to
offer.
I
am
surprised
that
the
hotel
has
been
given
5
stars
everywhere
while
it
actually
matches
a
2
or
a
3.
Because
of
the
following
1.
I
had
called
the
hotel
a
day
prior
to
my
check
in,
however
they
still
made
me
wait
outside
with
my
cranky
toddler
and
senior
parents
despite
mentioning
I
would
be
there
right
at
the
stipulated
check
in
time
2.
Their
dining
service
is
terrible,
there
is
hardly
any
variety
in
their
breakfast
buffet.
They
also
run
out
of
stock
of
the
raw
material
if
we
want
to
order
a
particular
dish.
Most
of
the
staff
seem
clueless
about
what’s
happening
or
whatever
we
ask
of
them
3.
Things
are
missing
in
the
rooms.
Torn
hand
towels,
missing
towels,
room
slippers,
fridge,
side
table,
dustbin.
The
list
is
endless
😂
4.
They
don’t
fumigate
their
premises.
My
toddler
was
full
of
mosquito
bite
marks
the
next
day.
They
left
the
windows
open
before
handing
over
to
us.
5.
In
room
dining
is
not
available,
for
a
hotel
which
is
listed
as
5
star
seems
bizarre.
Room
service
is
terribly
slow.
Looks
like
they
have
staff
shortage.
6.
Gym
and
yoga
room
is
in
dingy
buildings
and
in
tatters.
The
pool
looks
good,
but
that’s
it.
7.
The
promo
video
on
the
TV
is
forced
down
the
guests,
you
can’t
even
change
the
channel
till
you
see
their
complete
sales
pitch
(
which
only
shows
a
bunch
of
foreigners
enjoying
these
so
called
services).
It’s
really
not
the
service
staffs
fault.
The
training
of
the
staff
is
poor
and
the
management
is
at
fault.
You
can’t
just
set
up
an
art
boutique
hotel
to
poor
service.
What
do
we
do
stare
at
all
the
paintings
and
decor
around
when
customer
service
is
poor.
I
am
amazed
at
the
good
reviews
given
here.
Either
travellers
don’t
have
standards
meeting
basic
requirements
or
they
are
just
taken
in
by
all
the
optics
which
make
them
think
this
hotel
deserves
5
stars.
I
would
say,
if
I
wanted
to
book
a
2-3
star
hotel,
Svatma
would
meet
my
expectations.