1/5 Prabha N. 1 year ago on Google
We
had
been
there
on
20.03.2023
for
a
days
stay
to
attend
our
family
temple
festival.
We
usually
stay
at
Hotel
Gnanam
but
chose
to
stay
at
this
hotel
as
this
was
wheel
chair
friendly.
We
had
asked
for
interconnecting
rooms
with
twin
beds
as
my
father
is
86
years
old
and
wheel
chair
bound
and
had
an
attender
to
take
care
of
him.
Unfortunately
my
father
while
resting
overturned
and
fell
from
the
bed
and
hit
his
nose
on
the
dresser
and
started
bleeding
profusely
all
over.
Our
family
attended
to
his
bleeding
immediately
and
after
a
while
it
stopped
and
then
we
left
to
the
temple
and
while
leaving
requested
at
the
reception
to
change
his
sheets.
We
returned
from
the
temple
at
12
am
to
find
the
manager
Mr
JAYABALAN
waiting
at
the
reception
to
see
me
immediately
before
I
could
go
to
the
room.
He
was
so
discourteous
and
complained
that
the
sheets
and
the
quilt
was
completely
soiled
and
that
he
won't
be
able
to
use
them
again
and
gave
me
a
bill
for
Rs.
7800/-
and
asked
me
to
settle
it.
My
sister
asked
the
manager
on
what
basis
he
had
arrived
at
the
cost
for
which
he
had
no
explanation.
I
asked
the
manager
what
he
would
do
if
we
refused
to
pay.
He
threatened
us
rudely
saying
he
will
refuse
to
let
us
leave
the
hotel.
We
then
said
we
will
discuss
the
matter
the
next
day
and
retired
for
the
night.
Today
morning
while
checking
out
the
manager
was
waiting
for
us
like
a
police
man
and
while
asking
him
for
cost
break
up
haggled
with
us
for
some
compensation
and
we
paid
him
3200/-.
But
the
behaviour
of
the
manager
was
rude
and
discourteous
and
it
is
hard
to
believe
that
he's
been
running
this
hotel
for
so
long.
If
the
manager
had
shown
some
concern
for
my
father's
fall
and
then
informed
that
we
are
supposed
to
compensate
as
per
hotel
policy
we
would
have
paid
immediately.
For
a
hotel
manager
to
threaten
two
ladies
at
12
am
that
he
would
not
let
us
leave
the
hotel
if
we
don't
pay
and
that
too
with
no
logical
or
reasonable
estimate
of
Rs.7800/-
for
a
quilt
and
sheet
which
was
already
spotty
and
well
used
is
not
the
way
to
run
a
business.
Also
the
rates
for
the
hotel
is
much
more
when
we
book
directly
than
when
you
book
online.
We
booked
directly
because
we
wanted
to
make
sure
we
had
certain
comforts
for
my
father.
Am
writing
about
this
incident
immediately
just
to
caution
about
the
service.
As
for
restaurant
the
lunch
was
tolerable
but
breakfast
was
good.
Hotel
is
in
a
good
location
and
ambience
is
good.
But
the
service
and
the
manager
was
too
bad.