Bought a sofa and recliner with cash. Steve told me we could get them reupholstered at any time for any reason for 5 years. Huge selling point for a guy with young kids. That’s all it is, sales tactics- and dishonest ones at that. Don’t be fooled; they are really selling a protection plan that covers “burns or accidents” and NOT stains, and they will NOT reupholster your furniture. Never going back here.

Great stock and very friendly service! Our sales rep, Steve, was amazing!

If you are needing an HONEST, friendly and knowledgeable furniture sales person please go to this store and find Megan (hopefully I’ve got the spelling right). Megan renewed my faith in furniture sales people. She went out of her way many times over the phone and in person to find what I was asking for and to make sure the price was right. She is strait forward and is not pushy when she sees you’re not interested in something She has shown you. We went to another Ashley’s location before this Thatcher one and we left so frustrated with a pushy used car sales man “type” associate at the other store. If we are need of anything else in the furniture department I will definitely go back to Megan. Thank you so very much, Megan!!!

I'm on the fence about Ashley. Most of the time the staff if helpful and nice. But honestly ashley needs to do a better job on their products quality. All the furniture over bought here has had problems good thing I always get the extra warranty or I'd be replacing furniture way to often.

The sales people are very willing to spend time to help you find what you want. Nice furniture at a good price

We ordered furniture from here. The quality was very good. The waiting period was long almost 3 months. They only deliver to the lordsburg area every two weeks. I called around and found out that the Las Cruces store delivers every Friday to our area! The customer service in Safford was friendly I just didn't like having my furniture sitting their for almost 3 weeks before they delivered when it was paid in full.

I’ve had a less than wonderful experience at this store before, but everyone has always gone above and beyond to make it right, which is why I keep coming back. Recently, Keenan helped me with my purchases and I’ll continue to purchase from him due to his excellent customer service and kindness. It seems going the extra mile is rare in the area of customer service these days. Keenan knocks it out of the park! 5 stars!

The showroom was amazing to walk through, beautiful furniture to choose from! Love the variety and many choices to choose from! Our salesman Randy was very knowledgeable of the furniture and provided excellent customer service! We would definitely recommend Ashley HomeStore to our family and friends! And... we really LOVE our bedroom set we purchased!!