4/5 Gardenia G. 1 year ago on Google • 13 reviews
Update:
The
manager
contacted
me
and
offered
to
refund
me
for
the
eyebrow
service.
I
was
glad
this
was
taken
care
of
and
I
appreciate
them
reaching
out
to
me.
They
demonstrated
good
customer
service
and
definitely
made
it
right
in
my
book.
Thank
you.
Came
in
for
eyelashes
and
eyebrow
shaping.
Eyelashes
came
out
great.
But
the
eyebrows
were
not
so
great.
I
voiced
my
concerns
and
allowed
the
tech
try
again.
They
still
were
not
as
clean
as
you
would
expect
for
an
eyebrow
shaping.
They
did
not
map
out
my
eyebrows
at
all.
After
finishing,
I
voiced
my
concerns
again
and
told
them
I
would
want
that
service
comped
as
I
was
disappointed
and
dissatisfied.
They
told
me
that
since
they
used
their
products
on
me
they
would
have
to
charge
me
for
something,
so
they
would
not
charge
me
for
shaping
($45)
but
rather
eyebrow
cleanup
($17).
I
told
them
I
didn’t
agree
with
that
as
my
eyebrows
were
not
clean.
They
told
me
that
I
could
contact
their
manager
after
the
fact.
I
agreed
and
left.
I
didn’t
leave
a
tip
for
the
tech
since
the
business
is
more
worried
about
product
than
customer
service.
Don’t
have
eyebrow
services
if
your
staff
is
not
trained
for
it.
My
eyebrows
were
already
shaped
but
I
needed
someone
to
even
them
out
hence
why
I
booked
the
eyebrow
shaping.
My
complaint
is
about
the
lack
of
eyebrow
shaping
and
the
lack
of
cleanliness
around
the
brow.
If
you
want
lashes,
great
place,
just
don’t
come
here
for
your
eyebrows.
1 person found this review helpful 👍