Receptionist are clueless and rude. Was going to be 10/15 mins late for an emergency appointment for 5 month old son, got my mrs to phone up and let them know only to wait and hour and a half when I got in and told he won’t be seen. Place was borderline empty with doctors and nurses floating around doing nothing but talking. Will be registering us at a different doctors from now on. having to go to A&E now.

Every time my mum goes a specific doctor constantly telling her ‘we’ve all had the same problems just need to get on with it , just need to live with it’ undermining her issues and making her feel like nothing is going to help her and to just go private. Some help.

STAY CLEAR OF DR CANNING AND HIS GROUP!! Absolutely discusting behaviour for GPs. Don't read notes. Try and tell you medication can't be given because it will damage parts of my body. If they read my notes they would see, I don't have this part of my body from life long illness....They hold back medication as I need to see a pharmacist, BUT don't tell me. A week later I have a migraine like I want to cut my head off. Go to get my medication only to ve told I can't cos doctor has held it back. STAY CLEAR THEY ARE MORE LIKE COMEDIANS THAN DOCTORS AND I HAVE WATCHED DOCTOR GOOGLE MY CONDITION.

Worst experience with this place. It's been a year now since I was in the UK, but this place is not letting me register with the GP. It is clearly mentioned on the website of NHS that I don't need to have any proof to register. But they told me to get a bank statement as proof of address. I did that, and then she told me that it was not enough. You have to get a tenancy agreement. My child is due a vaccine. They are saying that I have to register first and not register me. Plus, they are rude enough to deal with. ZERO stars.

Due to teleprompter not working I find it difficult when doctors call me for my appointment as am hard of hearing nearly missed my appointment twice get this sorted please 🙏

Its the worst and unorganised health centre I have ever seen I hope they see our reviews and embarrass for their terrible services

I have been trying to call the surgery for the past 5days and can NEVER get through!! This is not on!!! As soon as I can I will be changing practice

Well ! NHS Medical Centre: First Point of Contact FREE. Like many other Health Centres, the staff are over worked & undervalued!! I moved here 2016 and cannot praise the staff and excellent health care high enough. I like many, have a number of health issues. Nevertheless, if you show patience, understanding, and a willingness to believe that anyone can be ill and require medical attention. You will reap the rewards of how good our FREE Medical Centre is. One Satisfied Thornliebank Heath Centre Patient. Mr K