1/5 Fadi H. 2 years ago on Google
We
stayed
here
for
one
night,
paying
full
price
and
found
our
stay
very
disappointing.
We
woke
up
the
morning
after
our
stay
and
found
a
leak
in
the
bathroom
ceiling,
which
dripped
on
us
and
on
the
towels.
I
made
efforts
to
contact
the
hotel
staff
(office,
front
desk,
after
hours
service
etc)
but
no
one
picked
up.
I
waited
until
operating
hours
had
begun
and
made
attempts
to
call
again,
still
this
time
without
any
answer.
Finally,
the
after
hours
staff
answered
my
call,
and
I
explained
our
situation.
She
apologized
and
offered
me
a
full
refund
on
our
stay
for
the
night.
2
hours
later,
I
found
they
had
only
refunded
me
less
than
one
third
of
what
I
paid
for
the
stay.
When
I
called
them
to
get
some
clarification
as
to
why
I
had
not
been
issued
the
full
refund
I
was
promised,
the
staff
said
she
spoke
to
the
manager
and
they
decided
to
refund
only
$100,
and
I
was
not
called
to
be
notified
about
this
change
in
our
agreement.
When
I
asked
her
why
this
decision
was
made,
she
said
it
was
because
the
only
issue
was
the
leak
in
the
bathroom,
and
asked
if
the
room
had
any
other
issues.
For
a
four
star
hotel,
a
leak
in
the
bathroom
spilling
on
myself
and
the
toileteries,
and
rendering
the
bathroom
unuseable,
this
is
unacceptable,
and
there
shouldn't
need
to
be
more
issues
presented
just
to
receive
the
money
I
was
told
I'd
get
back.
Besides
all
this,
the
couch
in
the
room
we
received
was
ripped
and
the
elevator
in
the
hotel
was
missing
the
button
for
the
ground
floor
(I
have
pictures
and
videos
of
all
these
issues).
We
will
not
be
staying
here
again
in
the
future,
due
to
the
poor
service
we
received,
and
we'd
recommend
others
to
avoid
this
location
as
well.
Issues
like
these
ultimately
are
not
the
problem,
leaks
and
equipment
failure
happen,
its
normal,
but
we're
very
disappointed
in
the
response
we
received
in
dealing
with
these
issues,
especially
considering
we
have
stayed
here
multiple
times
in
the
past.
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