Rrubish service. It's an embarrassement. They have the technology, deliberately choose not to use it. What's the point of having cueue machines and not use them? Have room for 12 lines and only use 2-3? They've rescheduled their hours at 8:00-17:30, none has bothered to update the visiting hours on the website. Also, I've never once gotten an update from my post physically, not even the small letter they're supposed to send you, nevermind bringing the item at the doorstep, what is this, the postal service? It's an embarrassement.

Worst staff ever. So rude, impolite and unprofessional. I haven't got any notification twice so my packages were sent back from where they came from. And when you finally find your package there you have to pay ( for the worst service ever, obviously). Such a shame. Better to avoide it.

There is always a space for complaint at the post office, but in general they do provide a good service. You will be bothered by the long queue of people mostly at 11 AM 4 PM and 6PM

My own experience was pretty good. I ordered stuff from AliExpress firs time here, and it arrived in three weeks which is no so long time to wait. Fortunately there was no queue, and I received mu packages in five mins. The lady at the fest was nice to me, but no smiling 😔 But in general nothing to complain!

They don't even unswer in the phone.. they open it.. don't answer ( probably hear it throw the phone ..as you keep sayin hello ..and than all of a sudden they close.. without saying a thing ..and this happens almost avery time you try to call them.. a very rude n outrageous act.. totally unacceptable..They should be not only thrown out off work but jailed.. The worst part is that you don't have where to complain..~! Not even close to a good service..Very Corrupt..!!

Staf does its best. Overall service sucks.

I dont know what someone is expecting from a post office with a standart mail service chosen...of course there's a queue, you are in the center of the capital, even in the most post office in London or Rome they are always crowded....anyway...the people are nice and there is a space for a smile and you get more than what you paid for

They are trying to do their best. Yes it's crowded, but still staff are nice and hard-working. Only they need to have Q Machine to get the ticket for queue.

Long turn and short on staff. People stay around 2 hours to receive a package.

(Translated by Google) - I give favors to those who pay an additional 2,000 leks of workforce to go out in the first place (I have seen myself with eyes, worked in my pocket). - Give favors to people familiar - Orders arrive for 2 weeks from China, and then stay 2 weeks in Tirana to Albanian Post - Orders are not reached at all and someone else (the last message is accepted in Elbasan) (Original) - Japin favore personave qe paguajne shtese nje 2.000 lek punojnsve qe te dalin te pare ne rradhe (e kam pare vete me sy, punojsa i futi ne xhepi e vete). - Japin favore ne rradhe personave te njohur - Porosite vijne per 2 jave nga Kina, dhe pastaj ngelin 2 jave ne Tirane te Posta Shqiptare - Porosite ndonjeher nuk arrijne fare dhe i mer dikush tjeter (porosia fundit eshte pranuar ne Elbasan??)

Lack of staff!!! Only 2 employees who issue packages. Everyone turns to them. Everyone else just sits. It would be more logical to employ more workers to issue packages!

I am extremely dissatisfied with the current state of the service. Having been a loyal customer for many years, I must say that the decline in service quality has been disheartening. Regrettably, it seems to have reached an all-time low.A couple of years ago, the service used to be exemplary, but unfortunately, that is no longer the case. One of the major issues I have encountered is the frequent loss of packages, which has left me frustrated. In the last 3 months alone, I have not received at least 4 packages I was supposed to have received weeks ago. Additionally, a significant problem lies in the lack of timely notifications when packages are ready for pickup. Without tracking numbers, I find myself having to visit the post office in person repeatedly until the package finally arrives. This process is both time-consuming and inefficient, especially for those without tracking numbers. Furthermore, during peak hours, the queues at the post office become unbearable. Waiting in line for an extended period has become a frustrating norm. As a suggestion for improvement, I have proposed the implementation of an express line with an extra fee, allowing customers who are willing to pay the option to skip the queues and receive their service promptly. Really disappointing...

(Translated by Google) Disaster service, no respect for anyone. Employees behave in a non-professional manner and without the minimum of education. (Original) Sherbim katastrofë, nuk respekton njeri radhen. Punonjëset sillen në mënyrë aspak profesionale dhe pa minimumin e edukatës.

(Translated by Google) Poor, 3 hours a bundle, plus as if they hesitate to step colite 😩 (Original) Dobët, 3 orë një pako, plus sikur përtojnë të hapin kolite 😩

(Translated by Google) There is usually plenty of time (Original) Zakonisht ka shume radhe

(Translated by Google) Good service. Do not go because you will deserve and delay the slow service. The employee did not look at the system at all and only pulled 1 pack. I had 2 packs to carry. (Original) Sherbim i temrshem. Mos shko sepse do te meritesh dhe do vonohesh nga sherbimi i ngadalit. Punonjsia nuk shikonte fare sistemin dhe terhoqa vetem 1 pako. Une kisha 2 pako per te terhqur.

Un profesional administration. No matter what the opening schedule says, you gamble everytime you go there (i lost 3 times) . They open and close whenever they feel like it. Lack of professionalism and respect to their clients. Shame.

(Translated by Google) Very poor service in all respects (Original) Sherbim shume i dobet nga te gjitha aspektet

(Translated by Google) t-shirt .. (Original) kaos..

bed service. long lines. no rules there👎👎👎

Now that the second branch is opened near Kristaq Rama college, Komuna Parisit, there is no queue anymore, but I don't like the fact that packages get scattered some near the train station 5/1 offices, and some to Komuna Parisit. They said they are working to make it easier so that you could get the packages near to your living area (either office, depending where you live).

They don't even open the phone, i think they should remove the number at least that's a better solution than calling and having no answer!

Even though it's pretty much the biggest office (and the most crowded) it's not open on sundays. I tried to contact them before going, got no answer in any way. Also, there's no queue management, packages go to wrong offices, you have to wait around an hour for a single package and employees are horribly slow. Overall, horrible service, quite shameful for a national postal company.

Hi Post Tirana, we left in your hands some post cards to send and we paid for sending and none of those post cards came to the receiver. We are really sad as we always send to whole family postacard, could you please check if theymaybe still in your office? Its more than 1 month now. Thank you Anna

The lights go out for 2 hours and nobody cares!😡

(Translated by Google) Very poor service and long queues (Original) Sherbimi shum I dobet dhe rradhe te gjata pritje

There is no signs whatsoever. Waited in line for more 20 minutes just to be told I was on the wrong line. On 2 different(thats all the times I've been) they couldn't find my name on the system, only by tracking number

If there was a chance to give 0 stars I would! Worst staff, impolite, rude and dissrespecful. Customers pay and don’t get the minimal respect from the women working there. Horrible service, I want to deposit a complaint but no where to deposit it. Decide yourself if you want to go there and give money to them!

There is always a lot of line when you are retrieving packages. However there is no queue management system so expect people to get in front of you.

Service is so slow and rest of personnel does not help out promptly.

People are so kind. And they told me quickly where i can find my package

(Translated by Google) Long queue, slow service. (Original) Radhë të gjata, shërbimi i ngadaltë.

(Translated by Google) Closes before time. At 7:40 pm when the time is up to 8. I see, you're tired !!!! (Original) Mbyllet para orarit. Ne 7:40 pasdite kur orari eshte deri ne 8. E kuptoj, jeni lodhur!!!!

(Translated by Google) Neither service nor explanation ... (Original) As sherbim as shpjegim ...

(Translated by Google) I call them to ask for information, I can barely open it after trying 2-3 times. Very rude, instead of explaining and giving you information saying "Yes no ladies" for any questions I asked. Ah and when you raise the receptor say "Albanian Post" to understand the poor client who is talking to you and that has not mistaken the neighbor who is still asleep! (Original) I marr në telefon per t’u kerkuar informacion, mezi e hap ajo nga ana tjeter pasi ke tentuar 2-3 here. Shume e pasjellshme, në vend qe te te shpjegoje e te te jape informacion me thoshte “Po jo mi zonje” per cdo pyetje qe i beja. Ah dhe kur ngrini receptorin thoni “Posta Shqiptare” qe ta kuptoje klienti i shkrete qe po flet me ju dhe qe nuk i ka rene gabim komshies qe eshte akoma në gjume!

A terrible place. It takes forever to recieve a package. The staff is very unfriendly and barely offer any assistance. There is no queue whatsoever. Last time, it took me about half an hour before i could recieve my package

(Translated by Google) Definitely the most degenerate mail in the world. They still work with primitive ideas and ways. There is no electronic camera that sets the queue and watches and hear people shouting for a turn. I never understood why a packet of mails being withdrawn by a citizen had to be written 3 times in their register, wasting a terribly considerable amount of time. Evitojeni (Original) Definitivisht posta me e degjeneruar ne bote. Punojne akoma me ide dhe menyra primitive. Nuk ka nje aparat elektronik qe cakton rradhen dhe shikon e degjon njerez qe bertasin duke u zene per rradhen. Asnjehere nuk e kam kuptuar pse nje pako poste qe terhiqt nga qytetari duhet te shkruhet 3 here ne regjistrin e tyre duke humbur nje kohe tmerrsisht te konsiderueshme. Evitojeni

(Translated by Google) Terrible disastrous service I try to get her started but without success Better go to private, and pay more, and finish working, than to go with the Albanian post (Original) Sherbimi tmerrsisht katastrofal E provoj 2 her per te nisur posten por pa suksese Me mire shkoni ne privat ,dhe paguani me shume ,dhe te mbaroni pune ,sesa te verdalliseni me posten Shqiptare

Over 1 hour to receive a package. The service seems to have remained in the time of Skanderbeg. The employees are very kind and ready to help at any time. It is not their fault for this technological backwardness. Don't be surprised if 10 packages arrive at one post office and 1 goes to another post office in the other corner of Tirana, even though you choose this post office as your location.

(Translated by Google) Zero transparency with prices, their calculation according to the site does not match the figure they give when going to the office. To pay 4500 new Lek meanwhile for a service that lasts over 1 month. Institution out of state control. Zero transparency with prices, their calculation according to the site does not match the figure they give when going to the office. To pay 4500 new Lek meanwhile for a service that lasts over 1 month. Institution out of state control. (Original) Zero trasperence me cmimet, llogaritja e tyre sipas faqes nuk perkon me shifren qe te japin kur shkon me zyre. Te paguash 4500 Lek te reja nderkohe per nje sherbim qe zgjat mbi 1 muaj. Institucion i dale nga kontrolli shteteror. Zero transparency with prices, their calculation according to the site does not match the figure they give when going to the office. To pay 4500 new Lek meanwhile for a service that lasts over 1 month. Institution out of state control.

Good services and friendly staff. Thank you for your service.

The worst delivery company I’ve ever used

(Translated by Google) Hajna, 2 packages did not send me to Kosovo I was stolen !! (Original) Hajna , 2 paketa nuk mi kan dergu ne Kosove po mi kan vjedhe!!

Excellent service

Undersatffed.

(Translated by Google) Bitter experience, some of the staff members work as much as half of the work done by others. Packet arrival messages are sent to 40% when asked by staff saying they are plugged into the system. Delayed delivery of packages to the wrong people. Now they have some monitors that are not working yet, who do not understand why they did not shut it down until you got to work. These line-by-line monitors are blindfolds coming close. (Original) Përvoja e hidhur, disa nga pjestarët e stafit punojne sa gjysma e punes qe bejne disa të tjerë. Mesazhet e ardhje se pakove dergohen ne masen 40%, kur pyete stafi thone se jan futur te gjitha ne sistem. Ngaterresa me dorëzimin e pakove te personat e gabuar. Tani kane vene disa monitor, qe nuk punojne akoma, te cilet nuk e kuptoj pse nuk i fikin deri sa ti ven ne pune plotësisht. Keta monitore tregues per rradhen jane verbues po iu ndenje afer.

Busy

(Translated by Google) Good (Original) Buono

(Translated by Google) The phone does not work. Why do they decide ?? (Original) Telefoni nuk funksionon. Pse e vendosin??

(Translated by Google) I sent packages from abroad and it has been a month since he arrived, where I live from, he has left, he has arrived in Tirana, but I understand that there are so many thieves, how many cheloni and clothes are there (Original) Kam derguar pako nga jasht e po ben nje muaj qe nuk ka mberritur nga ku jetoj esht nisur ka mberrit ne tiran po se kuptoj kaq hajdut jan SA te cheloni edhe rroba kta

(Translated by Google) Very fast (Original) Shume te shpejt

Bad service, long lines

worst service ever, im forced to use this post office wouldnt recommend rude staff with a bunch of old ladies whobare clueless to using the system, i bet i could go in there and in lightning fast time i could solve the packages, moto of the story is: old ladies are not usually the reliable when it comes to post offices.

Woolen post without a culture point, the employees.....they talk on the phone all the time.....I don't give them 1 star, how can I give zero