Absolutely horrible staff and doctor. I waited over 45 minutes just for doctor Clineto to tell me I have a cold. Not to mention the other doctor, Debbie, is extremely rude and not helpful. In addition the staff are a bunch of slobs, unorganized, and God help you if you need a note for proof.

Beware. Save your self the time and hassle. Do not call for a new patient appt. Unpleasant experience from the initial call. Had to wait over one month for a new patient visit. When my appointment came I could not find the office and called multi times and couldn’t get anyone on the phone. When they finally called to check to see if I was coming I explained to them the situation that I could find the office. They wouldn’t see me and I had to wait another month. The rep I could tell was an unpleasant/unhappy medical worker. Upon checking in. I did not get greeted. I ask the other patient in the waiting room are they pleasant here or rude. She said eh and shrugged her shoulders. I said she’s rude ain’t she. She said yes. They wouldn’t see me becuase “ I didn’t have the orginal copy of my insurance” they wouldnt accept it in an emailed copy. Wasted time!!Therefore they lost a new patient. PEOPLE BEWARE Save the time and do not schedule here. I’m been trying to find a new primary doc and it has been challenging. This is a one man show office. They never answer the phone and can’t see new and or existing patients in a timely manner.—- lastly I should of read the reviews before booking as you can see they’re all negative and not one positive. All in all I am happy it happened the way it happened. Becuase thru this matter I asked to see to the Oc and my vibe and energy was not what was expected. She actually seemed like a nurse practitioner and is deff not someone who I would want to pratice medicine on me and my family.

I called as a new patient to schedule an appointment. The first person I talked to was extremely impatient as I was spelling out my last name. I couldn’t even finish the spelling before she interrupted me and guessed the name, which was wrong. When I called back to set a later time for the appointment because I was worried about not being able to make it on time, I spoke to a second person who was also very rude and impatient. I cancelled my appointment all together. If you are the first impression of a doctors office, you are setting the tone for the entire environment. I wouldn’t recommend anyone go to a place like that.

VERY disappointed!!! Did detailed research to find new GP Doctor since I moved. Appointment confirmed, advised I needed secondary insurance - 👍🏼 Take the morning off from work, show up, fill out all my forms THEN they tell me, sorry, we don’t accept this secondary! We should have asked who with prior! By the way, it’s insurance all NYC employees get, never had an issue before. To say I think it’s ridiculous when we pay so much for insurance, then it’s not accepted!!! Yes, I will NOT recommend them to my family or friends 👎🏼

I had made an appointment with Dr Debbie to speak about my anxiety and concerns with major weight loss. I was gaslight the entire appointment and told that it was my own fault for my “anxiety”. She had told me to drop out of my current college and become a full time travel student to a college that was further away and to cut my father out of my life and my “extra stress” would be relieved. She did not listen to absolutely any of my concerns and made her own assumptions of what was wrong with me. Absolutely terrible experience, if anything she has made things extremely worse for me mental health wise.

Both Debbie and Dr. Cilento are amazing! The receptionists however are rude, unprofessional and just downright mean! I called today to have referral faxed over and they absolutely would not do it. During my phone call I was very kind and the girl I spoke with talked down to me the whole time and finally said "I don't know what to tell you" and hung up on me!!! If you work for a doctor's office you should treat your patients with a little more respect. After all, we are the reason why you have a job!

Beware these people don’t have any courtesy they think the world revolves around them! If I could give them a zero I would. Called for a basic CDL exam. They called back 5 days later. Then person calling has a bad attitude to new patients and says it takes time for us to get to new patients! I just ask for a callback or response! If this is the attitude of this doctors office I would hate to be a patient!

I recently called to get an appt for a new primary dr and explained I haven’t been to one since before covid and my husband is a current patient since he was a child so I wanted to go here. The woman on the phone who had zero personality and was a little rude then took my information and then explained to me that I needed more than one form of ID in order to come there. I asked her what would a second form that is acceptable be and she explained anything with my current address. When I told her that I don’t have anything ID wise with this address because it was changed during Covid and I wasn’t given a sticker for my license due to covid as well, (the dmv told me to wait till it expires) she refused to let me make an appointment because it was a red flag in their medical care system.. please explain to me how that is justified, I have all my information and bills with married and madden names. So I just wanna know what type of doctors office refuses medical care for someone because of and address change!! You should be ashamed of yourselves for the way your treat current patients and what would have been future!

Recently moved to the area and needed a new primary for my 80 year old, handicapped mother. Made an appointment here. What a mistake!! Arrived 20 minutes early and filled out all the paperwork before her 1:15 scheduled time. We were finally called in at 2 (after people with 1:30 and 1:45 appointments had already been called). Nurse tells me that she will push my mother's wheelchair and take her in to see the doctor. I told her I had to go with her since my mom speaks very little English. I was told she had to check with the doctor. Waited another 15 minutes for her to come out and say "it's fine you can come with her". When we get into an exam room she tells me I have to wait in that room and my mom will go to another room to see the doctor. How will this help with the fact that my mom speaks very little English??? The nurse tells me "well, the exam rooms are very small" WHAT? Unacceptable! She tells me to wait again and she'll ask the doctor. I told her don't bother we're leaving and I'll find another office that will be more understanding and compassionate. As I pushing my mother's wheelchair out the front door out comes the doctor to tell me that the NURSE can see her in the car if I want. Unbelievable! While we were there a gentleman came in to request a prescription refill his daily medication. The woman at the desk told him that the "law" states that you must have an office visit with the doctor every 3 months to get refill prescriptions. The gentleman was annoyed because he never heard of such a thing. After he walked out the woman was talking about him to the other women behind the glass so loudly that the couple of people in the waiting room heard everything. I've never seen such unprofessionalism. Find a doctor that will value you as a patient and truly care about your well-being; you won't find that at this office.