1/5 Ivana M. 2 years ago on Google
Before
making
my
appointment
I
specifically
asked
if
the
treatment
was
really
one
and
done
and
asked
if
I
would
no
longer
have
to
do
comb
outs
afterwards.
They
said
it
was
one
and
done
and
I
wouldn’t
have
to
do
the
comb
outs.
I
took
off
of
work
and
drove
an
hour
for
my
family’s
first
appointment.
The
tech
called
and
let
me
know
she
was
running
late
but
that
she
wouldn’t
be
more
than
15
min
late.
I
said
no
problem.
After
waiting
40
minutes
she
finally
let
me
know
she
wasn’t
going
to
make
it.
They
offered
me
a
discount
to
reschedule.
Since
I
had
no
other
options
I
took
another
day
off
of
work
and
went
again.
At
the
end
of
treatment
the
tech
handed
me
a
paper
that
said
I
should
do
comb
outs
and
purchase
6
bottles
of
treatment
at
$20
a
bottle.
So
much
for
one
and
done.
She
assured
me
I
didn’t
have
to
do
the
comb
outs
because
the
infestation
wasn’t
bad.
I
saw
they
had
the
solution
on
Amazon
at
the
same
price,
so
I
only
bought
1
bottle
to
start
and
figured
I’d
buy
more
as
I
needed.
At
no
point
was
I
told
this
would
void
my
guarantee.
A
couple
of
weeks
later
I
made
an
appointment
for
us
all
to
get
checked
again
because
my
head
was
itching.
I
asked
if
I’d
be
charged
for
the
head
check
and
I
was
told
no
because
of
the
guarantee.
When
we
finished
our
head
check
(none
of
us
had
lice)
I
went
to
buy
a
bottle
of
mint
detangler
and
to
my
surprise
I
was
being
charged
for
the
head
checks!
I
told
Rebecca
I
thought
it
was
free
with
the
guarantee.
She
said
I
had
no
guarantee
because
I
didn’t
buy
all
of
the
bottles
of
solution
and
because
not
everyone
in
my
household
was
treated.
I
told
her
I
bought
an
additional
3
bottles
of
solution
and
could
show
her
my
receipts
and
despite
my
young
children,
their
father
and
I
split
up
and
that
was
everyone
in
my
household.
She
didn’t
offer
to
do
anything
for
me
and
charged
me
the
full
price.
So
messed
up!
