1st Visit: enjoyed the lunch special it was really nice. The place is clean. The people were really nice, wanted a chat as I was a tourist. I loved the complimentary chicken wing before the meal. Will come to Zach's each time I visit Toowoomba. 2nd Visit 11/8/22: Even better than the first visit and that’s saying something. The staff were so good, the food exceptional and very clean. Keep up the lunch specials.

Best schnitzel ever. With blue cheese sauce. Heavenly.

Start with the bad news: 1. Table was super shakey, like it was placed right on a fault line, but San Diego this ain't so shakey table a little disconcerting. 2. A very contemporary approach to the 'classic' creme brulee. A classic brulee should have some decent height (to really SINK your spoon into) and a super crisp CRACK on top. Call me picky but crack this did not. A super thin layer of caramelised sugar (colloquially known as the crack-head) meant there was no SNAP and therefore no theatre to this dessert. Call me a thespian but I love me some theatre. A creme brulee should be a first class dessert. Deep, creamy, velvety and silky smooth. This dessert had no leg room, and a crying baby on board - a truly economy class dessert. Flavours were good. Cold dessert was served on a warmed plate. Weird. Positives: all the entrees were great. Standout was the crumbed camembert. My goodness. All mains were good. Quality is best described as better than a good pub but just below a good restaurant. The spring rolls were truly enormous. Enormous. As a starter these were more than I can handle, though perhaps this is my own fault having had a late Sunday lunch. Steaks were all good. Not great but good. The calamari is delicious and not to be overlooked. Not oft am I inclined to order seafood in a town so far from the coast - freshness is key - but this was truly a delight to consume. Perfectly cooked and with just the right seasoning made for an all-round pleasant mouthful. Chips are great. Too many places try to make chips fancy. These were simple but done well - a valuable lesson to be learned here. Other pubs take note. Roast pumpkin pine nut salad with added chicken was good. Chicken was SUCCULENT. Generous portioning, perhaps TOO generous. Sundried tomatoes seemed redundant, they didn't add anything to the dish. If you're looking for a light salad, this might'nt be for you. It's good value but quite heavy going. Service was good. nothing beyond what you'd expect, save for one waiter who had excellent volume when bringing dishes out - props to him. Nothing worse than not being able to hear when they're trying to match a plate to a name. Separate queues for food and drinks was unclear and a little confusing. Might be worth signing this? Overall, negatives are really just minor points so 4 stars definitely deserved.

Zack's is a good restaurant. I had the rump steak on one night and the ribs on another. Not cheap at $35 and $39 and the presentation was a bit slapdash, but it was a generous serve. The steak, cooked rare, was a little tough, but the ribs were falling off the bone. I also had a tasty mash and coleslaw. Friendly staff, but the room is very boomy and noisy, so if you want a quiet discussion with your partner it's not ideal. But, certainly recommend for a good hearty meal.

One of the nicest food experiences I have had! The decor was bright and attractive with exceptional service from the staff. Callum made us feel right at home with his hospitality and table service. The satay sauce was the nicest I have eaten. My partner and I were also blown away by the presentation and quantity of food while also remaining brilliant value. On top of all this we were pleasantly surprised by the complementary chicken nibbles while waiting for our paid meals. This will be an establishment we will be revisiting regularly. Thanks to all the staff that made our dining experience incredible

Staff are always friendly meals are yummy we stay the at the hotel on-site it's so beautiful see u again soon

First time in toowoomba and Visiting from the Gold Coast. Since it’s pretty cold outside to go for a walk and find a place to eat, I decided to try Zack’s instead tonight. Lovely food and convenient as staying in the hotel. Surely recommended. Thank you

Quick stop in for a beer, thought we would try the satay chicken skewers for a snack. They were delicious, even gave us a complimentary couple of chicken wings while we waited which were absolutely amazing. Beer was cold and fresh, staff were polite. Recommend.

Stopped in for steak dinner based off a review on Google. We were pleasantly surprised that the steak and blue cheese sauce were superb. Would definitely recommend. Service at bar and the server was great. They were helpful and very friendly.

Good meals. Nice relaxing pub. Free wings while waiting for your meal. Eye fillet was great

We came to Toowoomba for the flower festival and stays at Burke & Wills Hotel, Zack’s restaurant is part of the hotel. We had an early dinner tonight, not feel too hungry, we ordered arancini as entree, 3 balls 3 different favours, great taste, southern fired chicken burger and crumble fish as main to share, decent portion and full of favour. Sweet potato chip and chips are enjoyable, friendly and helpful staffs, they bring us 2 chicken wings as complementary at the start Highly recommend Zack’s if you are looking for easy but tasty meal

Visited to celebrate a friend's birthday. The rump steak was delicious, everything was cooked perfectly! Loved being able to order online via the QR code on the table, particularly helpful with a baby. Was a smidge noisy, but I felt like that's to be expected for a Saturday night. It wasn't excessively loud, and still able to have conversations with ease.

Great atmosphere and service. Easy to book a table. I walked in and asked. The meal size was more than adequate and the price was good value. Have a huge appetite. The coffee was great too

After running into a sudden issue with a booking at another restaurant in town on a Saturday night, we called Zack's up, explained the situation and asked whether they could fit our group of 15 in. They fit us in efficiently, comfortably and were so accommodating and attentive, the food/drinks were awesome and reasonably priced. Callum in particularly was amazing, saved our night!

Speaking from 25 years hospitality experience as a barmaid to a venue manager. I have NEVER had better service. All staff were happy, clean and wanted to be there. Meals were served fast and were exactly as ordered. Went above and beyond to source me a Diet Coke. Loved it. Will definitely be back

Awesome place. Bar staff & wait staff were super friendly. Wait time for meals was good. Free chicken wing sampling was a nice surprise & the food was FANTASTIC. (The creme brulee was OMG amazing) We honestly could not fault this restaurant. Well done guys - we'll definately be back!!!!

Met up with a group of Ladies for a catchup Luncheon. The friendly service and classy, comfortable seating, and the reasonably priced delicious food.. All means we will be going again.

The staff here are absolutely amazing! I'm not a local and decided to just go off Google reviews and let me tell you. The reviews don't give it justice. Not only are the staff welcoming, caring and go above and beyond but the atmosphere is just beautiful! I have to come to Toowoomba every few months and this will now be my regular spot! Recommendations are definitely the strawberry spritz (cocktail) and the fillet mignon 🤤 I can't comment this establishment or their staff enough! Absolutely AMAZING!!! A must visit when in Toowoomba ❤️ Special shout out to my bar boy that smashed out my strawberry spritzs, Donella (I think her name was) she was so understanding and informative and the young girl that gave me a doggy bag was just lovely! If someone says that there's nowhere decent to eat in Toowoomba they obviously haven't been here 😁❤️

Great place for lunch! Staff were so friendly and welcoming. Ordering was easy and our meals were generous and tasty. Will come back again

Literally the best steak I've ever had in my life and I don't say that lightly. If you get the rib-eye it will change your life. It is so insanely good! Ever since having it I got a raise at work, women look at me differently, and Chuck Norris gave me his black belt. Thank you Zacks!

Good experience overall Loved being able to place our orders directly at the tables via QR code, which made ordering and payment a breeze. The Wait staff were friendly and efficient. The meals came out without a ridiculous wait, the steak was cooked exactly as ordered. Portion size was perfectly satisfying, defintily not hungry afterwards, but also didn't feel like I ate too much either. Will be back for sure.

Went for lunch' very nice clean place staff where great' we ordered our meals we even got Free entree while we waited'' fried chicken'' ate that then our meal was served very quick which was so so good will be going back for sure?? also had a gamble while hear had a free coffee with chocolate..its a great place for sure..

We had Aleesha serve us. She was fantastic. She showed so much personal interest in the customers. The meal was delicious. Really enjoyed how spacious it is.

Absolute amazing customer service. I don't think I have ever been treated so well at a restaurant before. Food is great, very well presented and very tasty. Pricing is fair for what you get.

Loved the food and atmosphere here. Meal was very good....and came out quickly. Beautifully presented Bistro, restaurant and bar area. Accommodation is great also.

Nathan the guy from India has been awesome all this time along. I have been coming to the hotel over the las 3 years to have my Rump, and Nathan's customer service has been top-notch. He is indeed an asset to the hotel. Thanks Nathan and Zack's restaurant for the memories.

Nathan was a good host, he is very aware of everything and is very courteous. He has good customer service and the food has been really delicious. Thanks Nathan and Zack’s hotel.

Amazing place! Food was on point, drinks were cold and the service was super friendly! The complimentary wings were a super touch, but the highlight was the staff interaction with the kids on our table! They were very accomodating and super friendly! Was a great place to eat on a busy Saturday night in Toowoomba!

It's a good family pub. The meals are pretty big, lots of chips, perfectly good pub fare. The front dining room can tend to be a bit loud for conversation, even at lunch, but the back room is better. I would 100% recommend for a group as they handle large groups really well, but for a couple there are better pubs with nicer meals.

Great service Lovely rib fillet steak with chips And vegetables 😋

Food was decent. In ordering the starter and mains at the same time, I asked that the starter come first, obviously. I was assured this would be the case. Within 10-15 minutes both starter and mains arrive at the same time. I politely asked that the mains be brought back later when starter was finished. Mains were brought into kitchen then brought back out to our table and basically thrown on our table after around 30 seconds. I asked again for them be brought out when starter was finished but the waiter walked away. Fairly disappointing staff attitude. I asked another waiter the same question but he said he couldn’t, not giving a reason. Not in a hurry back

Popped in for a weekday dinner. The southern chicken burger I ordered was great and the fries didn't disappoint. The Canadian Club on the other hand was unexpectedly watery. The staff were attentive throughout the entire ordering process, followed up on orders and ensured everyone had everything delivered in a timely manner.

Staff were great. Friendly, helpful and a bit cheeky which is always fun. Beautiful atmosphere, great big booths and aesthetically pleasing. Unfortunately the food was not at the same level. My daughter couldn't eat her burger and my steak was small and prepared on a flat grill. So it was almost like stewed steak. The sauce was awful. I'm sure it was diane sauce with 1 button mushroom in it. Salad was more like a Greek salad. Had fetta and huge chunks of onion. So disappointing. Wanted to love it but I just couldn't