Okay store, terrible management. Edit 2023: probably still terrible management but store is awful now. Got grocery pickup and specifically requested every item be placed in a bag. They brought out extra bags. Half my order is still not in a bag.

I grew up in Topeka, going to Dillon's with my Mom. At that time, the Brookwood Dillon's was the only one. They had a great bakery, everything baked in house.Produce always fresh, prices competitive and wide variety of brands for good selection. As I got older, I continued to shop at Dillon's and remained a pretty loyal Dillon's shopper. As years passed, I shopped different stores but the large majority of my shopping remained with Dillon's. After the store at Belle and 21st closed and the store moved to the Fairlawn and 21st location, there were many positive changes. The bakery once again resumed baking most items, adding many items and updating items, became really busy having to make sure to order far in advance...quality was excellent. The Deli was fabulous, no longer chicken, chicken, chicken and Chinese. The deli had handmade to order sandwiches, dinner menus for each day of the week, mexican, pork chops, prime rib night, Italian, meat loaf, various veggies, potatoes, rice, etc. The Deli was always busy, lunch and dinner. You had to get there early to get dinner items as they sold out quickly...every night. The food was always fresh, never crusty and dried up. Chinese also fresh again and not mushy and nasty. Started having better selections in canned and frozen goods. Then, about 5 years ago, it all began going downhill. Now, there are hardly any onsite bakery items, it's all frozen warehouse junk that's awful, looks and tastes cardboard like and artificial. Nasty. The deli is back to everything chicken and mushy Chinese. The store decided to downsize canned fruits and veggies, they took one long, double sided aisle of fruits and another for veggies , reduced each to one aisle half the length. Now, there are fewer food selections and fewer label selections forcing purchase of Kroger brand and their higher prices Private Selection brand. Little to no brand selection and many foods were sply stopped . Same reductions in frozen food section as well. The other problem is stocking, no matter the day or time, you will find many items throughout the store are not on the shelves, including the meat department, even in the half rotten produce department. Plan on always having to make time to go to another grocery store to get items Dillon's was out of...I finally changed where I shopped and began going to Dillon's for sale items only and then asking for rain checks when items were not stocked. I would suggest you do the same. It so sad, Dillon's was a great store and a great steward for the community. For decades. Kroger is systematically destroying Dillon's stores. So very sad.

I wish I could only review the chinese food. Do not eat it. It is freaking horrible. The worst I have ever had. So so so horrible. Sushi, okay. Chinese food...bad, very very bad.

Get Organized so we don't have to go through searching for our groceries like its a scavenger hunt just to find out what we're looking for isn't sold here or is out of stock.

Pros: store is clean, well stocked, aisles are wide, produce and meats are excellent. Cons: some in store items cannot be ordered for delivery; i have delivery to avoid the store. Whomever makes the bagels needs training- jalapeno/cheddar bagels have cheddar cheese on them; several times i have been told "they forgot", not acceptable. Finally: front end employees are either really good (quick & efficient) or really bad. Why no cashiers before 7 a.m.?

Clean store, got meat , very fresh , beef and chicken thighs, fresh veggies.. got Starbucks too, got the Mocha Frappuccino.. venti is not on the board, Thought they don’t serve it.. misled ..

Check to make sure you got all your items before leaving the store. They left out items I purchased, and when I noticed after I got home that the item was missing I called customer service, they told me yes we found the item it was paid for and it was not put into a bag and we will leave it in the lost and found for you to pick it up anytime. I asked them specifically if I could come by tomorrow and pick it up instead of driving all the way back that night. Came back the next day just as we talked about and Jennifer at customer service was totally rude and said they do not have the item. I told them the situation and she said I cannot get a replacement item unless I have the receipt with me. That is not what the guy at customer service said. He did not say I needed a receipt he said I just needed to come pick it up. Josephina was the cashier/bagger, she was nice enough and just made a mistake not her fault. I did not get the name of the customer service guy who I called into that night. Jennifer was the person working the customer service desk the next day when I came in, she was totally rude. Called Kroger corporate and filed a complaint.

My husband and I went to Dillion’s this evening and were very upset by what we saw. We were in line and the cashier was new. It was his first day on the job and he obviously was not trained and ready to be by himself but the manager left him alone anyway. He asked for help on several occasions and was ignored by the manager on duty (Josh). He ended up having to send every customer in his line to customer service because their receipt of their items was incorrect. I used to wonder why Dillion’s was always hiring and had such a high turnover but after what I saw this evening between the lack of training and the lack of concern for customer service now I understand completely.

I stopped in this morning to pick myself up something for breakfast. I was amazed at the so called deals. What was normally $5 was on a whooping sale of... $4.99. Another thing, the handicap parking is closes to the west doors but, the only checkouts open are by the east doors. Basically, if a disabled person came in to get something to eat from anyplace in the west part of the store, that's closer to the handicap parking, they will have to go across the entire store to check out then all the way back to get to their car. The brain power it took to set this up is astounding! Let's not be convenient to the customers, lets just make then walk the entire store. They might find another item they want to buy. Looks like a well, thought out plan of greed. I will just continue to shop at Walmart where it's more convenient.

A great variety of everything is available. My go to store when I am looking for something, like a foreign ingredient. It can get pricey so check for sales first. This location is always clean and well organized. Update...still a good Dillons to go to. Of the ones in Topeka, it probably has the best fried chicken! Check it out.

This goes for every Dillons, but your self checkout machines are frustratingly inept, and always have been. Walmart gets it right, so copy them or something.

I really like Dillons. I think their prices are a little lower. They have a large variety of items, they have good sales, they mail you coupons, and the store is always neat and tidy. I just wish the store at 21st and Urish would bring the salad bar back. Also, they have really reduced the deli, IDK why because it was always very popular. The Chinese Deli is still the same and it's very good.

I placed a pickup order at this location and thought I had chosen Brookwood. The manager was kind enough to call me and let me know! I love that their substitutions are always reasonable. Substitutions at other places like WM just aren’t as good. I really feel like they put thought and care into it at Dillons. Very rarely out of anything we need. Pickup is a lifesaver for a busy family with kids and a newborn! Thank you so much!!

Great staff, fast lines and fully stocked.

I love dillons my neighbor hood store. I know where things are.

Corporate used this store for orientation, then as a customer with sushi in hand an abnormally tall man dressed as a thin blue line mentioned how he quit HIS store. The parking lot had people directing their cameras at me. Working here don't pay much, but you're forcing me I to homelessness.

Every time I get to shop here it's a good trip! The workers are polite and courteous. Their produce section is one of the best

Customer Service: David and the other kind lady at the food checkout was friendly and helpful! Quality of Product or Service: Besides the broken refrigerator, all the items were neatly stocked and organized! Price: We bought 2 of the $7 meals in the food area and we got so much food for the price! Do not sleep on this price! Cleanliness: I found one recipe on the floor inside and a tiny bit of trash in the parking lot but the store was very clean and maintained! Atmosphere: The store was well lit and it was a welcoming atmosphere! Location and Accessibility: There is parking and handicap parking as well as an area for pickup. Speed of Service: There was about a 3 minute wait because the self check out was full. It was still speedy though. Ease Online Ordering or Delivery: Dillon’s has pick up for online ordering! Loyalty or Reward Programs: I’ve saved so much money with my Dillon’s card. Please do yourself a favor and get this card to save at the store and at the gas pump. Overall Experience: Overall experience was positive and I got all that I needed! Any concerns, constructive feedback, or suggestions: If someone could mind checking on that broken refrigerator door that would be awesome. Other than that, excellent job!

Have shopped here for years! Love the click list shopping puck up - fast and convenient. Overall I don't grocery shop anyplace else. A+

If I could give a zero, I would. The girl who helped me was great. However, the food was horrible. The shrimp fried rice was mushy like mashed potatoes. The teriyaki chicken was so laden with salt it was like someone just poured a tone of salt in it. PLEASE, get someone in that kitchen that knows how to cook chinese food. I paid just under $10 and had to throw it all away.

Store is great. Customers not so much

Employees very lazy didn't know where to look for items or even bother to ask a coworker and self check out lady instead of helping me find a cash register that accepts my card which it has in the past she just says well looks like it won't take your card can't buy anything I guess. Walmart here i come.

This is a great store unless you need a mobility cart. They have very few ad even fully chargedthey never make it even 1 lap around the store.

Rude as heck on their customer answering line. Ask simple questions but can’t receive simple answers.

Been looking for chicken liver the past couple months to use for fishing. I also love battering and frying it as a tasty snack. It seemed like no one carried it anymore. Dillon's, Walmart, even other grocers further away in Kansas City didn't have any. Weeks ago, I asked the girl in the meat/seafood department, and she said that they don't carry it. Bummer. Then, yesterday, I find a fully stocked liver section in the Heritage Farms poultry area. Instantly snapped one up and can't wait to use it this weekend! I usually find most of what I need here. The only thing that I haven't seen in a long time are sheets of phyllo dough (I think made by Athena). I use it to make baklava on special occasions.

I enjoy the Dillon's stores in Topeka KS. My favorite store is located inside Flemming Place shopping center at 10th & Gage.