2/5 M D. 2 months ago on Google • 11 reviews New
I
celebrated
my
35th
birthday
at
Rodney's,
and
it
was
a
decent
gathering.
Having
previously
enjoyed
a
delightful
date
night
at
this
spot,
we
had
high
expectations
for
the
celebration
–
and
I
can't
say
that
they
delivered.
The
hostess
warmly
greeted
us,
setting
the
tone
for
a
lively
and
chill
ambiance.
Accommodating
our
party
of
20
in
the
Cuddy
Room,
the
setup
included
a
long
table
for
14
and
a
smaller
one
for
6,
with
a
TV.
Our
server,
Jessa,
impressed
us
with
her
direct
and
efficient
service,
managing
our
large
group
on
her
own
with
commendable
skill.
Daytime
manager
Julius
went
above
and
beyond,
personally
saying
hi
and
assisting
with
bringing
out
dishes
–
truly
easy
to
work
with
and
accommodating.
The
surprise
personalized
menu,
featuring
a
"Happy
Birthday
Mira"
at
the
top,
added
a
wonderful
touch
of
warmth
and
surprise.
Despite
a
small
hiccup
with
my
name
being
misspelled,
we
rolled
with
it,
adding
an
unexpected
element
of
laughter
to
our
night.
Now,
let's
talk
about
the
highlight
–
the
food!
The
$68
prix
fixe
menu
earned
a
solid
5/5.
From
Tuna
Tartare
at
$25
(my
personal
favorite)
to
the
perfectly
balanced
House
Salad
at
$13
and
the
crunchy,
just-right
Calamari
at
$15,
every
dish
delighted
our
taste
buds.
Moving
on
to
the
second
course,
the
Lobster
Rolls
at
$36
were
generously
packed
with
lobster,
accompanied
by
a
side
of
salad
and
onion
rings
that
left
me
thoroughly
satisfied.
The
Crab
Cakes
priced
at
$32
were
both
crunchy
and
impeccably
cooked.
The
Black
COD,
our
catch
of
the
day
at
$33.16,
was
expertly
seasoned
and
incredibly
flavorful.
Lastly,
the
scallops
at
$33.50
were
nothing
short
of
delicious
–
our
entire
group
fell
into
a
momentary
silence
as
we
savored
each
bite.
Our
celebration
at
Rodney's
descended
into
a
series
of
regrettable
incidents,
casting
a
dark
shadow
over
what
should
have
been
a
joyous
occasion.
The
initial
blow
came
from
a
server's
abrupt
and
discourteous
interruption
of
our
conversation,
carrying
plates
of
Crab
Cakes
while
bluntly
stating,
"Okay,
I
have
to
put
these
down
somewhere!"
The
impolite
tone
from
the
server
caught
our
guests
completely
off
guard,
creating
an
unexpected
and
uncomfortable
atmosphere.
The
lack
of
communication
and
coordination
between
the
daytime
manager,
Julius
and
our
server,
Jessa
regarding
pre-agreed
separate
bills
for
each
family
proved
to
be
intensely
frustrating.
Despite
our
clear
arrangement,
Jessa
obstinately
insisted
on
the
standard
one-bill
practice
for
the
room,
disregarding
our
prior
understanding
with
the
manager.
The
billing
system
added
fuel
to
our
dissatisfaction.
Anticipating
a
straightforward
prix
fixe
menu,
we
were
instead
met
with
a
perplexing
itemized
breakdown.
Jessa's
loud
and
aggressive
announcement,
"I
can't
do
separate
bills;
we
occasionally
don't
do
that
for
the
Cuddy
Room!"
echoed
through
the
entire
group,
creating
an
uncomfortable
atmosphere
that
lingered
for
the
rest
of
the
night.
While
Pete
attempted
to
shed
light
on
the
market
price
aspect,
the
uncommunicated
promise
of
a
bar
tab
left
our
group
unaware,
depriving
us
of
an
option
we
would
have
appreciated.
Understanding
the
market
price
aspect
was
crucial,
especially
for
the
majority
of
our
guests
experiencing
Rodney's
for
the
first
time.
As
a
group,
we
wanted
to
understand
the
reason
the
bill
turned
into
an
itemized
breakdown.
Regrettably,
our
server
failed
to
invest
time
and
effort
at
the
end
of
the
night,
leaving
the
impression
that
she
was
merely
eager
to
sign
out.
Upon
thorough
calculation
of
our
entire
bill,
it
became
apparent
that
she
had
mistakenly
charged
us
for
an
extra
COD,
facing
unnecessary
headaches
that
could
have
been
avoided
with
a
simple
conversation.
We
called
Julius
and
left
a
voice-mail
yesterday;
now,
we
are
waiting
for
their
response.
While
the
food
was
exceptional,
the
deficiency
in
customer
service
was
disheartening.
It's
a
genuine
disappointment
considering
the
overall
potential
for
a
fantastic
dining
experience.
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