5/5 Ahzaz M. 1 year ago on Google
INTRODUCTION
I'm
surprised
this
place
has
this
many
negative
reviews.
I've
been
going
here
for
the
past
5
years
as
I
couldn't
find
a
family
doctor
in
the
area,
and
frankly
stopped
trying
after
a
while
as
they
took
great
care
of
me.
I
am
only
posting
this
as
I'm
moving
out
of
the
area
soon
and
I'm
sad
to
leave
this
clinic
behind.
WAIT
TIMES
Yes
the
wait
times
for
walk-in
can
be
long.
They
usually
are
at
most
busy
walk-ins.
Welcome
to
Ontario
healthcare.
And
yes
they
refuse
walk-in
when
the
backlog
does
not
allow
for
more
patients
unless
the
doctors
stay
all
night
to
clear
it.
This
is
an
Ontario
healthcare
issue
and
not
unique
to
this
clinic,
and
not
any
worse
than
any
other
walk-in
I've
been
to,
except
brand
new
ones
that
no
one
really
knows
about
yet.
RECEPTIONISTS
The
comments
about
the
receptionists
are
absurd.
They
have
been
nothing
but
friendly
and
accommodating
the
entire
time
I've
been
here.
In
5
years
or
regularly
visiting
the
clinic,
from
major
incidents
to
routine
bloodwork
and
prescription
renewals,
I
have
not
had
a
single
negative
experience
with
them.
Not
a
single
one.
Do
bad
receptionists
exist
in
this
world?
Of
course.
But
they
are
few
and
far
between,
not
at
this
clinic,
and
in
my
experience
it
is
usually
rude,
demanding,
and
disrespectful
patrons
who
complain
about
the
receptionists.
I
have
also
very
rarely
waited
more
than
a
couple
minutes
before
my
call
was
picked
up,
and
I'm
sure
it
has
happened
but
I
can't
even
remember
a
time
I
called
and
it
wasn't
picked
up.
COVID
This
clinic
handled
the
pandemic
with
grace.
They
adapted
quickly
to
the
requirements
and
regulations,
and
applied
appropriate
measures
for
the
safety
of
their
patients.
They
transitioned
quickly
to
a
tele-health
model,
and
for
matters
that
required
in-person
visits,
they
made
the
necessary
accommodations.
I
had
numerous
telehealth
appointments,
and
went
to
the
clinic
multiple
times
during
the
pandemic
when
it
was
required.
Not
only
that,
they
saw
me
multiple
times
for
the
same
issue
in-person
in
a
short
duration
when
they
felt
it
was
necessary.
DOCTORS
As
with
any
doctor
and
any
clinic,
it's
always
a
mixed
bag.
There
are
good,
attentive,
detail-oriented
doctors.
And
there
are
revolving
door
doctors
who
want
you
in-and-out.
My
experience
here
with
the
doctors
that
weren't
as
attentive
was
never
explicitly
negative.
It
was
clear
they
were
overworked,
yes,
and
not
as
attentive
as
some
other
doctors,
but
the
vast
majority
of
the
doctors
I
saw
in
the
last
5
years
were
incredibly
patient
and
attentive,
and
as
you
can
probably
tell,
I
provide
way
too
much
detail
and
edited
to
fit
the
review
wordcount,
yet
they
were
still
more
than
understanding
and
happy
to
listen.
They
have
happily
refilled
prescriptions
over
the
phone,
seen
me
in
person
when
required,
provided
documents
when
requested,
ordered
necessary
tests,
at
times
above
and
beyond
what
is
typically
ordered
if
they
felt
your
rationale
was
valid
for
requesting
it,
and
sent
out
referrals
for
important
matters.
I
have
no
complaints
about
the
nurses
as
well,
they
were
always
friendly
and
pleasant
to
interact
with.
CONCLUSION
I
am
honestly
bummed
that
I
have
to
move
and
won't
be
able
to
go
to
this
clinic
anymore.
They
have
been
fantastic
to
me
over
the
past
5
years,
and
did
an
incredible
job
taking
over
for
my
family
doctor.
I
have
been
to
bad
clinics,
in
fact
I
was
a
patient
at
one
for
almost
a
decade.
I
know
how
horrible
that
experience
can
be,
and
this
clinic
is
not
that.
They
treated
everything
appropriately,
from
routine
appointments
to
major
sub-emergency
incidents.
In
some
ways
I'm
glad
the
rating
was
so
low
during
my
time
visiting,
given
they're
overworked
and
could
use
a
break,
and
the
rating
may
cause
some
patients
to
go
elsewhere
thus
clearing
up
the
queue.
But
if
you're
a
respectful
and
patient
person
who
needs
medical
assistance,
don't
be
dissuaded
by
the
rating.
The
clinic
is
fantastic.
And
like
any
walk-in,
be
there
early,
avoid
lunch
hour
and
end
of
day,
call
to
check
if
you're
concerned
about
the
queue,
and
go
to
emerg
for
immediate,
serious,
and
time-sensitive
matters.
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