Horribly trained staff from the receptionist to the in house doctor. The receptionist is most likely trained to say whatever will get you out of the clinic without actually being treated. I have attempted to go several times to be met with excuses ranging from "the doctor does not know how to use a computer or printer to fill out your form" to being told they choose not to help certain ailments as it requires follow ups which the in house doctor just "doesn't want to do". I am amazed this practice can operate with such incompetency especially in this pandemic climate when hospitals and other clinics are stressed to breaking point. Save your time and go literally anywhere else, though writing this is most likely what they want so they have to serve less patients.

Patient Service has deteriorated significantly. Very disappointing. After submitting 3 separate requests for a virtual appointment and receiving electronic confirmation that it went through no one has followed up. Repeatedly emailed and received no response. So now walk-ins are becoming difficult to access and virtual appointments are just ignored?? Where is the patient support and assistance??

Used to be great. Have had the pleasure of dealing with some of the best doctors I've ever had here. Not the case anymore. They've clearly been chased out by how awful this place is. Reception is maybe the worst I have ever interacted with - barely answer the phone, which may be a blessing, because they're horrendous when they do. I've never heard somebody sigh on the phone when being asked to do their job. A medical receptionist is dealing with people often at their most vulnerable and the clerks here are condescending, rude, and regularly unwilling to do any part of their jobs. Uphill battle to get them to book, give you any details about bookings, get paperwork sent anywhere. God forbid anybody you're dealing with needs to get info from this clinic, they'll never get it. Will book you in for a time and then call hours earlier, repeatedly, then call the next day to ask why you missed your appointment as if they're a cable company showing up between 8-4 rather than a doctors office. Happy to amend this review if anything ever changes, but its been steadily downhill for over a year now.

Tip: skip this clinic and head to Prime Medical Centre down the street! You won’t regret it!! Before covid this clinic was extremely reliable. However I have to share my experience to warn others of dangerous practices. I scheduled an appointment with the clinic only to find out they only do telephone appointment to screen the patients first. I was calling regarding an ulcer in my mouth, it was getting worse, I wanted to get a swab to make sure it isn’t infected with bacteria or a virus. The doctor called me (late) and the very first thing he asked me was if I thought it was a virus or bacterial infection. How on earth would I know that? That’s why I’m trying to see the doctor. He then decided it was likely Mono, which is a virus, so sent me a requisition for bloodwork. He also prescribed me a course of antibiotics. All of this without even seeing a photo of my condition, never mind a swab. For those who aren’t aware, Mono is a viral infection in which antibiotics are useless. Furthermore, any doctor knows that prescribing antibiotics recklessly can lead to worse infections down the line due to ANTIBIOTIC RESISTANCE, which is a global health crisis. To top it all off, keep in mind this clinic gets to bill these sketchy phone calls to OHIP as patient visits, even when providing potentially dangerous and sub-optimal “care”. So finally at the end of the call he asked to see photos, but wouldn’t be able to look at them until the following day. He told me the staff would call me after he hung up to provide me an email. No one called. I had to email 3 different addresses before I even got a response the next day (today). This morning the doctor called me and said he looked at my photos and didn’t think it was mono anymore, but to take the antibiotic anyway. I asked if he could at least swab the area to be sure, but stated that it was impossible to get throat swabs due to covid-19, and if I wanted this type of care I would have to go to the ER. Thankfully I didn’t listen to him whatsoever, as to not burden the emergency department for such a trivial matter. I found optimal care at a walk-in just down the street, at Prime Medical Centre on Abell street. The attention to care was NIGHT AND DAY. I was able to book a walk-in appointment, did not wait more than a minute to see a doctor, who gave me a swab without an issue. He also was dubious that I needed antibiotics. They took care of me in minutes while Health Care Plus wasted nearly two full days of my time. Never again!

The receptionist never answers. The voicemail says they’ll get back to you in 3 days. They insist on a waste of a virtual appointment by phone call only to call you in the next day (I.e get paid for both visits I’m sure). What is the point of a walk in if you can’t walk in?

Scheduled an online appointment, received no call. Almost 3 days later and still nothing. Have called their clinic and the number on the confirmation email and nobody picked up or called back. Can't really rate anything if I can't even reach them. Would give 0 stars if I could.

This used to be my family doctor but booking appointments has become impossible, they never return your call, and half the time they simply are not open for weeks at a time. Good luck. Update: it’s been months since I left this review, every time I walk by the clinic there is some handwritten note saying ‘not this week!’ It’s been like this for MONTHS. A walk-in clinic that accepts no walk-ins, and also doesn’t book appointments for patients? I don’t know why they’re still ‘open’

While the doctor I spoke to over the phone was great, the clinic suffers due to horrible receptionist work. I called last week to book myself and my daughter (who is too young to see a doctor by herself) an appointment. So we scheduled our call appointment and our in-person appointment and everything was fine. They even told me I could send photos and such ahead of time via e-mail to make the calls go smoother. I sent 1 e-mail for myself and 1 e-mail for my daughter, just so that everything is sorted properly and they don't mistakenly put photos in the wrong files. They scheduled our initial phone appointment for Monday the 15th at 10am. I didn't think anything of the holiday, honestly. Many walk-ins are open on holidays. So, naturally, I slept through the call at 10am on Sunday. It wasn't until I checked my voicemail later that I found out they were actually closed on Monday and trying to get calls done. So that was strike 1 for poor reception. Appointment day comes around and I get a call from a private name, private number a full hour before my scheduled phone appointment. Like most people, I don't pick up calls with no information attached. I call the office back after checking my voicemail, and reception says that sometimes that happens if prior clients don't pick up, they move on to the next. This is not okay. We have agreed upon scheduled appointments for a reason. Keep to them. At 1230 a doctor finally calls back, but it's a different doctor. Through this doctor (who was fabulous, by the way) I find out that reception scheduled me and my daughter for the same timeslot, but with different doctors for both phone and in-person appointments. I also find out that the e-mails I was told I could send and they would reach the doctor, did not actually reach the doctors. So I had to spend time going over all that information over again. Something came up between our call and our in-person appointment and I had to cancel. I called and told the receptionist we wouldn't be making it. They asked if I wanted to reschedule and I said "I don't know." I was tired and didn't have a calendar at the ready, and I figured I'd call back if/when I was ready to move ahead with rescheduling. 15 minutes later they call back to "confirm cancellation." Why? I literally just spoke to you on the phone to cancel. At this point, I don't know if I will call back to reschedule. To say the receptionist doesn't know what they're doing is an understatement, and it might be enough to put me off from the great doctor I was supposed to see.

About 4 years ago, clinic was a good experecience. Bit lately its taken a turn. I've seen 2 different receptionist and both barely make eye contact when talking to you. When interacting with them they seem to very CLEARLY hate their job and don't want to be there. I've seen 2 different doctors and it's the same. They seem to rush and not care to ask follow up questions. If you need to go to this clinic make sure you speak up for yourself and be assertive with your questions/concerns, especially if you are QPOC or a POC.

Bottom of the barrel. I remember this place being reasonably good prepandemic. I arrive and am told the doctor has immunity issues and can't see you in person. This is not explained before you arrive. You sit in a room and the doctor sits in the next room and talks to you over the phone! The end result the doctor tells me to go to emergency. Isn't the point of these clinics to stop people from clogging up already over burdened hospitals? This is Doug Ford's vision for profit healthcare and it is sadly dystopian.

It is NOT that hard to update your hours to not be full on LIES. it’s still covid and people who are sick and trying to plan out their voyages and minimize unneeded time spent outside in public. I got on my bike, sick, to go to what I thought was one of the few drop in clinics open on a Sunday, only to see their hours scribbled on a piece of paper on the door indicating they are in fact closed Saturdays and Sundays. Do better.

This is no more a good place to go to right now. It was a good place in the past when I remember the doctors were different. Now its all Al-habibi dr's and they have made a mess of this place. I got bit by a cat and dr gave me medicine and said my appointment for tentnus injection is on wednesdaay. but he kept repeating if you get it somewhere else please go. I was like why would I go some other place when I took appointment here. Then I got an appointment on tuesday and dr said he is going on vacation on wednesday please go somewhere else. :(

I was told that the doctor will call me from 10:30 to 11 today. I understand that doctors are busy but it's not like people can wait for a phone call all day. I could have gotten another clinic in the time that I was waiting for a call. When I called back the clinic to ask the receptionist why nobody was calling me the receptionist was in a hurry to hang up saying that I need to answer a call. When I wasn't finished asking her questions. I know this clinic is free but they need to do better. Receptionists need to keep in their mind that patients are the reason why they have a job to begin with. They could have used some patience. Here is an update. I did receive a phone call around 12 ish and I was asked by the doctor if I paid for the service. But the receptionist told me it was free. When I replied no, the doctor on the phone hung up saying that he needs to clarify something. 30 mins later I received a voice message saying ( the same lady that hung up on me) from this clinic that I need to pay 60 CAD to receive the service. I was confused because I was told that it’s free and they made me sigh up a form. I called the clinic the next day only to find out that the doctor and the receptionist were wrong and it was free after all. They offered me another doctor but I declined because the fact that they made so many mistakes made them seem untrustworthy. Mistakes can happen but this is a clinic.

Don't usually leave negative reviews but the receptionist here is really unprofessional. Have been there in person and the receptionist doesn't even bother checking when the next spot is available during the week - asks you to leave your number so they can call you back for "potentially" booking an appointment. Called in another time to book an appointment and as soon as I say I need to book an appointment - she says "I'm very busy - I'll have to call you back. Just because this is a walk-in doesn't mean appointments are available anytime". Told her I'm not looking for anything immediate and she says "I'll have to get back to you". If you don't want business then close the clinic down? Or at least hire people that show a modicum of respect to patients.

Have called 3 times today no one answered even though the sign on their door and their website both say they are open. I also tried to book a virtual appointment through their website and no one has called me back either.

Our health care is a joke. Don't waste time and show up. They are booked for the next 2 weeks and I wasted time, energy and money going there for them to tell me that it's actually not a walk in and appointments are needed.

This is no longer a walk in clinic, must be booked online...I have used this location several years ago and was quite happy.

The receptionist both the guy and the lady and the doctor are amazing They are nice and really helpful. They are the best walk in clinic in our neighborhood. Thank you

I've been a user of healthcare plus for years, and I have nothing but good things to say about them. The doctors are super nice and the receptionists are as well. I'd rather go to them for anything because non of the healthcare providers I've used are capable of the services provided.

If I could give zero stars I would.This was the worst experience I have ever had with a doctor. I have reported him to the CSPO. I would be very wary of coming here if you are a woman.

Bad 👎 doctor bad stuff 😑 The doctor is so rude to me. The doctor said no other questions. If you want me to answer your questions, you have to book another appointment . Can you imagine that he is unable to answer my questions???????

This is no more a good place to go to right now. It was a good place in the past when I remember the doctors were different. Now its all Al-habibi dr's and they have made a mess of this place. I got bit by a cat and dr gave me medicine and said my appointment for tentnus injection is on wednesdaay. but he kept repeating if you get it somewhere else please go. I was like why would I go some other place when I took appointment here. Then I got an appointment on tuesday and dr said he is going on vacation on wednesday please go somewhere else. :(

Not a good experience by any stretch. Hard to understand what the receptionists says. Doctors too are rude and makes you feel not welcomed at all.

Really bad patient care, they do encourage you to find another place to go and say they can’t handle most concerns as they have no staff since Covid it’s a shame this place fell apart as it’s a conveinantly location for many

Update 2022: they no longer have family doctors there and didn’t update me so I have been having issues getting my medication. Some of the doctors are quite rude and the office seems disorganized. Hard to get documents or anything done with forms. The front desk is very nice but the way I’ve been shuffled around just irks me. Good for a walk in I guess. Wonderful doctor's office. Best experience I've had in Toronto.

Had a great experience with both the lovely doctor and the front desk staff. I requested an appointment, and within an hour I received a call back from the doctor. Highly recommend and surprised by the poor reviews.

A good place to have your health check, now on this days there are only phone call appointments which it makes some how a bit hard to get diagnosed, but the Dr. will place few appointments afterwards to follow up which it helps lots. The receptionists are nice to talk and have the patience to listen and take notes. As an advice, just be nice and clear at the phone. The Dr. likes to go straight to the point and the receptionists are busy enough like to attend rude people.

Needed Domperidone and my family doc was not available for a week. Was at the clinic once before. Called and made an appointment and the doctor on call asked some questions about the prescription and called it in to the pharmacist which is in the same building. Life saver!!

Recently I have only positive experiences with Parkdale Walk-In, and sometimes the clinic exceeds my expectations. Telehealth quality is great. In 2021 the doctors called surprisingly right on time of the appointment, or within the exact range the told they will call back. I appreciate it, as in the other clinics I can expect the call from doctor anytime later than the time of appointment or sometimes never. Once the doctor followed up with me several times himself until the problem is resolved. It also feels like the doctors here really care about their patients, and ready to go beyond their duties to make sure the patients are heathy.

5days later and 5 calls. What happened to calling back within 24hrs. Nobody has. Do you always treat seniors like this? Wow. Plz change my opinion cuz I'm mad. Covid is bad enough.

Came here after a negative experience at a different walk in clinic looking for a second opinion. Pharmacist and receptionist were both very kind. The Physician who saw me was great. He was very thorough, was patient with all questions I had and took his time to explain to me his diagnosis, prognosis and prescriptions he prescribed. I will definitely be going back.