I guess the odds of winning lotto max are higher than reaching out to this clinic via email or phone call. Good luck. You cannot still blame Covid for not picking up the phone call or not responding to voice mail or not responding to email after 2 to 3 working days.

The initial appointment and endoscopy were great, but all the follow ups have been arduous. Phone calls go unanswered, emails go unresponded to. Pharmacy didn't get a response for a prescription refills. I had to follow up 5-6 times! over email for a prescription update and ran out of medicine. Had to get my family doctor to call and fill the prescription instead. The doctor was twice an hour late for phone appointments and didn't acknowledge or apologize. I had to reschedule meetings both times. Going to transfer to another clinic that hopefully cares a bit more and is a bit more responsive.

I had quite a few issues with the reception staff here but Dr. Taylor who is my gastro doc made sure all my concerns and issues were taken care of. He is great! I have a lot going on with my digestive system and he’s helping me get to the bottom of it. I am glad he is my doctor! He gets 5 stars from me but the front end staff get 1 star for their lack of communication and dropping of the ball when it comes to emails and the relaying of important and time sensitive messages back to my doctor accordingly. Highly recommend Dr. Taylor!

This clinic schedules follow up phone appointments 3 months in advance. My work schedule comes out 3 weeks in advance. If it doesn't fall on a time I can attend, I'll have to re-schedule with another 3 month lead time (I've already done this once). This is impossible for people without a fluctuating schedule. It feels discriminatory, allowing only people with particular schedules to receive timely care. If you have an option to undergo your procedure at a clinic with more reasonable scheduling policies I would recommend trying that option.

Every single person working here is amazing! From the admin staff, to the nurses, to the anesthesiologist and doctor. I didn’t meet the cleaning staff, but the clinic is also so clean, so I imagine they are great too! I was very nervous and everyone made me feel so comfortable. 5+ stars all around. Thank you everyone for making me feel safe and cared for!

The staff and doctors at this clinic are very caring, professional and detail oriented. I would highly recommend Dr. Rosenberg. She really took the time to go through my results and explain everything to me. I had a great experience.

Overall I had an okay experience at this clinic other than the story I'm going to outline below. I'm an experienced RN and know best practices for IV placement, I've also done a 3 month clinical rotation at a colonoscopy clinic myself. While at the clinic, the nurses were attempting to find an IV site. They took a look at my hand and after maybe 30 seconds, without the tourniquet on, they quickly decided the hand was not a good spot for the IV. One r/o my hand, they did not consider my antecubital area, which I know is usually not ideal with colonoscopies because of the BP cuff and bending of your arm, but I felt like they should have considered this spot because next, the nurses were turning my hand and inspecting my inner wrist. Speaking in their language I could see they were considering putting it into my radial/ulnar area. It is essentially nursing 101 and basic knowledge to know that you never put an IV here due to the increased risk of nerve damage. Next thing I knew she had the needle out and was about to put it into my wrist when I stopped her. I don't like to tell people how to do their job, but I certainly don't want nerve damage. I told them they barely looked at my hand and advocated to look again. At this point I could tell they were annoyed with me, rolling their eyes and making me feel like a burden. Again, this entire time they aren't speaking English, so I have no clue what they're saying. After maybe a min of looking, they were able to easily get the IV into the top of my hand. Honestly, total time between me sitting in that chair and them actually considering putting an IV in my wrist was maybe 2 min. They barely even looked or even attempted a poke. Very poor practice.

Hi just a warning to not go to this clinic. I have had many instances of poor communication and their admin and my experience with my GI doctor has been abysmal. The lack of professionalism from both the front desk and my GI doctor is not what I would’ve hoped. The poor return on emails and phone calls, and my GI doctor (who I will not name) failing to provide me with decent quality of care and the doctor twice failed to speak to me on the phone in a timely manner. First, cancelled after waiting 30 minutes then a phone call the next day late. Then a referral for an antibiotic (which was needed for my situation) was not initially suggested by my GI doctor and wanted to do away with me. Not so fast I said. Then the doctor supposedly sent in a referral for an antibiotic but was sent to the wrong pharmacy. TERRIBLE CLINIC! You’d be better off using another one!

They just perfect! All nurses, assistants and administrators team are so patient and helpful! I had a great and smooth procedure with Dr. Taylor who was so caring and supportive, he explained everything for me in both before and after procedure! Highly recommended this clinic!

The Front Desk team’s tactics are atrocious Even though I and my doctor have advised that no follow up appointment is required, they continue to call and call and call and call. Even as much as calling my doctors office to "tell on me" that I'm not returning calls. They are more aggressive than telemarketers trying sell duct cleaning. Shame because the procedure and medical staff were stellar - this front desk bulling behavior however has me never returning to this clinic if the need arise.

I was just at the office for a Saturday appointment. First of all, for the fact that they are willing to sacrifice their weekends to come to work, I am more than thankful for their dedication. Everyone was nice and professional, from the receptionists, the cheerful nurses, and to the anesthesiologist ( sorry forgot her name) and to Dr. Klevan as well. They all made me feel safe and comfortable for the procedure. My experience was great, thanks to Toronto Endoscopy Clinic.

Well if it's possible to have a great experience having a colonoscopy and endoscopy then I had one today. Every staff member and physician was stellar. Everyone was caring and gentle and explained with patience throughout the process. Thank you so much to Dr. Rosenberg and team.

I saw Dr. Pernilla M. D'Souza about 2 years ago for a consultation. Extremely cold and rude doc, thinks highly of herself. Hated her. I tried to be even nicer during the meeting, tried to bring her guard down but no she was cold and rude to the end. I've seen specialists in other areas but never have I came across someone who was so cold and rude. DO NOT see this woman.

This clinic is highly recommended. The clinic is very clean and convenient. Staff are organized and helpful. Dr. Klevan is the best. He listens to your concerns patiently and answers professionally. I had my colonoscopy procedure with him under anesthesia and had no problem during or after the procedure. I always communicate with them through email and wait time for the next appointment is reasonable. They squeezed me in for a visit yesterday which is really appreciated.

My experience with Toronto Endoscopy Clinic was absolutely amazing. Dr. Stephen Taylor is incrediblely knowledgeable, thoughtful, and emphathetic. He has great attention to detail and explains things very clearly and thoroughly. He deeply cares about his patients and privides top notch care.

Terrible lack of communication, tried to follow up on my referral that was sent months ago and never heard back. Save your time and go elsewhere, it should not take well over 3 months to hear back. That actually goes against cpso policies for booking referrals, don’t recommend.

WOW! Simply WOW. 10/10 experience on the phone with multiple staffers (via different calls). Each staff member I spoke with: broke down from beginning to end the whole procedure & and made me feel extremely comfortable :) :) These mans and womens deserve a raise. Looking forward to the procedure !!

leave any hope that anyone will pick up the phone on the reception. And when I managed to get someone after 15 attempts, a woman responded with horrific level of English language, so I had to repeat every line 3 times. She doesn't know even spelling. It was nightmare to book with them

The Staff were polite however I would not recommend. I showed up at 2:25pm for my 2:30pm after 5mins I was asked my personal questions and to sign a waiver in front of 6 others in the waiting room. All the while every other patient was granted a personal space to ask questions, address personal concerns. 2:50pm I have still not been seen and the 3pm appointment shows up asking how long. Reception says 15 to 20 mins. Figuring I was going to be called any min, 25 mins go by and they call the 3pm. I politely asked what is going on and after time they come back saying another 20 mins. 1.5hrs while others with later appointments are served no thanks.. Since I am signing a waiver removing all liabilities, I would not trust any clinic that does not respect my privacy or time.

Dr. Rosenburg is one of the best doctors. She takes her time to talk with her patients and answer as many questions as they have. She explains everything very thoroughly so that you don’t have any more questions when you finish your conversation. She is a very sweet, kind, knowledgeable and caring doctor. We need more doctors like her. Thank you Dr. Rosenburg!! Also her staff at Toronto Endoscopy clinic are amazing. They answer your emails/phone calls as fast as they can. They are all very friendly and helpful. A big thank-you to the whole team at Toronto Endoscopy Clinic!!

Came here with a family member. Everyone here was patient, detailed, and professional from start to finish. All in all a great experience. Other medical clinics should take notes on how to run a proper clinic

I had a appointment with Dr. Rosenberg for colonoscopy and gastroscopy this Monday. I like this doctor very much! She is very patiently and thoroughly was did procedure. She is very knowledgeable and smart doctor! Thank you for your service.!

I have seen Dr. Stephen Taylor the gastroenterologist for my Gastroscopy/Colonoscopy procedure on February 2, 2024. From my Family Doctors referral to the procedure it only took 2 months for everything to be completed and that was awesome. Excellent Service. Toronto Endoscopy Clinic deserves 5 stars. 🙂👍

Dr. Chris is A+ and a gift to the medical industry. Overall, it was an extremely great experience. The staff is very kind (from the front desk to the nurses to the doctors). I’ve called many times and asked many questions, and every time they answered everything I needed and calmed me down prior to my procedures. If you are worried about your upcoming procedures, know that you are in the best hands and they’ll take good care of you. Highly recommended. I’m impressed.

Extremely efficient clinic. My procedures were on time. Given how in demand these highly regarded specialists are, I was grateful to have been seen so quickly. Dr. Rosenberg was very professional, gentle, kind, and thorough. I found Dr. Chadi to be very kind and jovial. He was also very gentle. My findings were explained the same day. The staff were competent, caring, and all around lovely. Highly recommend this clinic.

Could not have asked for a better experience. All staff were professional, helpful, kind and clear in their instructions and explanations.

Dr. Rosenberg is great; however, trying to get an appointment is impossible. I was rescheduled so many times for something that's been an ongoing issue and causing pain. I understand if there is a long wait list.. maybe don't take anymore patients if you can't handle it.

I was incredibly impressed with this clinic. Staff and doctors were friendly and competent. 10/10 would recommend.

I’m sure you can imagine what it feels like to visit those kinds of clinics. I was very anxious but the staff was very friendly and helpful, efficient, warm and welcoming. The info they gave me before, during and after the procedure was accurate and informative. I have no words to describe Dr. Klevan. Such a nice doctor, so professional. You feel you are in good hands all the way. I also want to mention the amazing nurse who works with the doctor, Maine. Thank you, Maine! Highly recommended

I just had a procedure there and I want to say staff's level of professionalism is excellent. They are friendly, welcoming, and well prepared for every step of the process. Dr. Wu Chao Ying's work was also amazing, as I had virtually no pain or any serious problems after procedure, which is rare. So for me this is the place to go in the future, if needed. Well done team! Signed, a very happy client :)

Dr. Rosenberg is the best doctor ever. She’s patient and extremely careful with my diagnosis by noting down the slightest abnormalities. All the staff are super friendly too. Will recommend this to everyone!!

Excellent! Professional! Competent. Dr. Kim is truly patient centered and fantastic.

Just wanted to share excellent experience with my caring physician Dr.Chis (gastroenterology) and Dr.McCollum (anesthesiologist, if I remember her name correctly after sedation!). Very professional and caring.

My mom has an appt at this place her appt was at 10am, but they asked us to comes in @9:30 so we did, we checked in and the receptionist said will call me back 15mins before she wakes up. After I left my mom was left in the waiting room for an hour, they even called the people that came after her. So if I didn’t call the receptionist to ask why is taken so long my mom would’ve still left alone in the waiting room. And I asked them is it because she doesn’t speak English that’s why no one was trying to help her, whoever was on the phone didn’t said much and pause for a awhile and said the doctor is running late. Not happy with this and I had to wait downstairs with my 2 toddlers.

This was the first time doing these tests and I was very nervous going in. The staff are amazing and make you feel very comfortable. The experience was not bad at all. Thanks to the entire team.

I had two issues completely misdiagnosed by the physician and nurse (or resident). The staff and lead physician were nice enough, but the physician tried to send me home with this wrong diagnosis, telling me that everything would resolve on its own. I'm very glad that the physician, although completely wrong in his assessment, did not hesitate to refer me to another clinic when I doubted his diagnosis. This referral was the best part of my experience. Those issues I had were immediately correctly diagnosed at Women's College Hospital, and it turned out that I needed multiple surgeries. I would not recommend this clinic, as the issues I have are apparently very common, yet this physician could not recognize them. I would recommend anyone attending this clinic also seek a second opinion.

The procedure went SO smoothly. I felt comfortable, the staff were competent and kind. The reviews about getting a hold of the clinic are kind of true.. It takes multiple calls which can be frustrating, as they take forever to get back to you and you're left playing phone tag! Otherwise, I'd recommend. The doctor gave me feedback on his findings right away, and gave a rough timeline for when I'd hear back with results from the biopsies.

Good experience. Everyone was nice, except one nurse who was physically aggressive with me ( squeezing my arms to shut me up, talking over me). I didn't appreciate her tone and lack of empathy. I had to stop her from talking over me by pulling my arm from her grip to let her know I need to be heard and she needs to back off. This nurse knew I wasn't going to accept being bullied so, thankfully I had another nurse assist me. Not long after the first nurse returned to my bedside made a point to comment on my physical appearance! This prompted me to ask why she was even there. She left my curtained area and thankfully didn't have to see her again. I'm sure this doesn't happen often but, it was unprofessional enough for me to write a Google review on a medical clinic.