The worst hospital ever!!!! Over 5 hours waiting on the ER. We went with my mother with a horrendous pain in her stomach. Puking over 3 times, she could barely breath and the waiting time to see first the nurse was 2 hours. People waiting since 5:30 pm and nothing. Don’t see the point of having an ER when is only one nurse working. Plus 3 doctors only. Rather pay for a proper healthcare system than what we have. Shame on our system and our hospitals.

My grandmother was taken from Kennedy Lodge Nursing home to emergency on Tuesday for dehydration symptoms. Yesterday morning doctor said her vitals were good and her dehydration symptoms were minimizing. By around 6:30 p.m. just as my brother entered her room, my grandmother took her last gasp for air. He said her oxygen tube was under her head. What the hell??? He went to the nurse station and explained what happened. Nurse told him “your grandma stopped breathing an hour ago” What the hell??? Either these nurses have not passed there course or the workers in the hospital disgustingly don’t care!!! My grandma most likely was struggling for air like over an hour and nobody called code BLUE?! No one should have to die this way. From the moment I stepped into this hospital I could sense and feel the coldness of the atmosphere. Advice, if you want to live drink green smoothies, but if you want to die, just go there.

Such bad management and rud nurses. My wife is pregnant and these people made us wait for 7 hours yet we didn't meet any doctor. After lots of requests that my wife is in such big pain, A nurse met us and they wrote that a docter met my wife. The nurs herself said that she is not a doctor and doctor will come to check properly. Such a big lie infront of my eyes. After 7 hours of waiting still we didn't get any treatments and we left the hospital. Their behavior were not nice at all. Not recommended at all. Since i was awake all night with my wife i even couldn't go to my work the day after the insident.

Absolute worse wait times in emerge! Doctors are very slow! Went for a X-ray for foot and insisted on getting chest X-ray! Completely baffled me. Then told me that he has to say patient refused on the piece of paper, therefore couldn’t take my foot X-ray! Waited for 6 hours for that? And middle of the night! Just to hear staff say “well if you aren’t happy where you are, you should just go else where” to another patient as I waited. Total disregard to any concerns patients have as another elder women is crying and sobbing in pain and waiting for results, telling the woman to just eat and everything will be okay? How does that even make sense! THEEEEEEE WORST HOSPITAL EVER!

By far the worst hospital I’ve been too. Highly recommend a different hospital. Every visit, for just a check up takes nearly 4-5 hours waiting room. Not only that , one time I arrived with a family member for a check up. The line finally was moving and it was our turn next for the check up, there was a person who arrived much later than us ( I knew this because every time you go to the waiting room you drop off a folder) and somehow was able to get in the appointment before us.

Worst experience at this hospital. The nurses do not update you on your the patient your asking about. They have a "booking system" to allow one person to see a patient for 1 hour per day (C word related) BUT says its still first come first serve? I confirmed with a nurse to go see my grandmother and travelled 40 Minutes away just to arrive and be denied. They even had the audacity to say "She's not in palliative care - she isn't dying" She's a 91 one year old lady who is having heart failure.... WORST hospital! avoid if you can

The emergency room staff are horrible & do not know how to treat people! I went there with a badly bleeding nose after sinus surgery & when I politely asked when I would be seen-she could see the blood dripping-she told me that if I kept "bothering" them, I would be put on the bottom of the list. I told her where to go & wasted money on a cab to another hospital where they gave me immediate attention for the bleeding. DO NOT GO TO THIS HOSPITAL IF YOU CAN AVOID IT!! Avoid Centenary too!!

Centenary Hospital was amazing! My dad was gravely ill and they went over and above with the care he received. I have been disappointed with many hospitals lately but am thrilled to say that everyone, from the PSW’s, Cleaning staff, food delivery, nurses, doctors were the best!! Was relieved to see that there is caring staff out there. Thank you Centenary

My wife was suffering from a high fever and was shaking uncontrollably. The doctor instructed her to stay overnight in the emergency waiting area until she was stabilized. The Doctor later instructed a nurse to take my wife's temperature and the nurse flat out refused. The nurse told the doctor that she had taken my wife's temperature too many times and was not going to do it again. The Doctor did not take any further action. Later in the night my wife was still shaking due to the high fever - a nurse told her "to stop acting like that" and that she [my wife] would get in "a lot of trouble" if a "code blue has to be called". Absolutely ridiculous hospital with vicious death squad nurses. Use this hospital's emergency as an absolute last resort. If you're ever unlucky enough to visit this hospital then make records of all nurse interactions and note their names. If you experience a similar situation call the Hospital's Patient Advocacy as soon as you can.

Terrible receptionist in specialist clinic. I had appointments to see dr Margaliot At 10:30 and at 11:20 she says there are 8 people behind you and I should wait for about 2 more hours and she said you are welcome to leave. Time is now 2:05 and I’m still waiting. Two more to go

Poor services, unless you're White. Unprofessional Doctors that slashed my sister's belly, removing a 1month deceased foetus. A simple process turned upside down leading to death. After they ask for her skin and organs. I would never support such an evil, satanic network like this.

I went for a small surgery on my arm a week ago. I changed my clothes for a hospital gown, and was sent to a waiting room that I shared with people wearing street clothes, boots..... does that make any sense for a sterilized environment before heading off to surgery? Visitors should be in a different area than patients going into surgery. This poses a risk of infection. I hope policies change to address this. Overall, I found the hospital to be old, outdated and dirty and would avoid it if possible.

Came in evening for Diagnostic Imaging. No staff at admission desk and self-checkin kiosks not working. Finally someone walking by noticed us (looking around to register/check-in) and pointed to the corner (tucked away, behind everything). We walked over and sure enough it was the Admissions Check-In desk 🤷🏻‍♀️🤯.....goes downhill from there. Long story short, we were there for four hours and no imaging because their Imaging machine stopped working. We had to redress, go home and wait for them to reschedule and do this all over again. Paid for parking and took time off work for nothing but aggravation... and will have to do it all over again!

Probably the worst experience I’ve ever had. Let me in the waiting chair for three hours with a needle in my arm. Nurse are rough and rude. No common curtesy. Nurse and doctors on their phones while there is a waiting room full of ppl. They should be closed down.

The most humiliating, uncompassionate experience I've ever had to endure. Take exceptional care out of your mission statement as it is a lie. Your xray techs hurt me worse than my injury and left me crying, abandoned in a hallway. I have a shoulder broken in 4 places. Your nurses and paramedics were whining and complaining about patients In public. After 6 hours doctor said no surgery, here 's morphine go home. I left in just a bra, trackpants,blanket, sling and slippers crying in the rain. Not 1 staff member offered to help me and I passed many including security. Don't you dare send me a donation form.

I broke my leg in a skateboarding accident and went to the ER here. ABSOLUTELY RIDICULOUS waiting time. 2 hours + on a broken leg. Doctors were Amazing and reliable. My surgery went fine, until after I had nurses treating me. I had a cast removal 2 WEEKS after surgery. Just a bit too early for that. I had to come back a few weeks later because the wound REOPENED. Are you kidding me?! Now I've got a minor infection in my leg hoping for the best because of this place. They prescribed me medication I was ALLERGIC to. (Medication containing Penicillin). By far one of the worst experiences and hospitals I've been to my whole life.

I took my husband to your ER on Friday, Jan, 6/23 on the urgent advice of his GP who was concerned about “acute kidney injury”. He was triaged and had blood work and urine samples taken. The ER doctor did an ultrasound on him. My husband did not see anyone else other than the ER doctor who sent him home with Flomax. He said that a referral would be sent to a nephrologist at the Grace/Birchmount location within 48 hrs. By Wed. Jan. 11 no call was received so my husband called Grace/Birchmount Hospital and was put through to a messaging system at Internal Medicine. In the meantime, my husband was getting progressively worse and his GP requested more blood work on Thursday, Jan. 12. On Friday, Jan. 13, his GP called to instruct my husband to go to ER with “ACUTE RENAL FAILURE”. His feet and legs had swelled up and he was very ill. I ended up taking him to another hospital and they quickly helped him by first inserting a catheter. The following week on Jan. 24 he had a cystoscopy and on Jan. 30, surgery. Meanwhile, in the afternoon of January 13, Scarborough Birchmount Internal Medicine department returned my husband's call. I told the person what had happened to my husband at your ER and asked why we had not received a call earlier. I was told that they never received a referral and “that you would have waited forever…”! If we had waited longer, the outcome could have been devastating. I sent an email on Jan. 16 detailing the above and asked for an investigation and confirmation of receiving my email. To this date, we still have not received a response. However, this same week someone finally called and wanted to set up an appointment with a nephrologist. I explained what had happened and the person apologized and said many times, “OMG, I'm so sorry.”.

Such a rude service from the recipients ( switch board) I called to confirm the location for my appointment on 28th of march 2023 at between 11.50 am 12.05 pm to be precise it was a women that answered the call. I usually never review but these people should understand to be gentle and kind to those who reach out to the hospital, we don’t who is suffering with what being rude at hospital really bad. Hospitals should have a good hospitality

Please don’t come to this hospital. It’s the worst we’ve ever been. Staffs don’t really care about you and only one doctor working in emergency that’s why the wait is ridiculous, over seven hours. You’ll die waiting for the doctor so go somewhere else. This hospital should close down.

Absolutely horrible service. Waited in xray waiting roonfor 2 hours and afterwards I got up to ask how how much longer only to find out that they forgot about me. Came in with multiple cuts and bruises and nurses didnt do anything about it. I had to ask for alcohol swabs and hydrogen peroxide to clean it myself. Horrible service with escessive waiting, would not reccomend unless you're dying and you can't go to any other hospitals.

Please do not donate to SHN hospitals. My brother died at Centenary he fell through the cracks of a poorly run hospital. Overall patient ratings for SHN hospitals are 2.3 there is a reason for this and it is not lack of funding it is poor management. There are other hospitals much more deserving of your time and money.

I was born here, and apparently, the doctor cut too deep; it left a huge scar on my left leg. Thankfully it did not reach muscle. Worst of all we didn't sue them, because we didn't know and we were new to Canada. The incident was sweep under the carpet, with a few apologies.

Long waiting...staff are not approachable... slow... they’ll gonna let you die ...not organize...

Had the most amazing and blessed experience of my life here. Our baby boy was born here. Can’t appreciate the nurse who was there with me during the whole time more. During COVID time, my husband and I were worried, but this lady was there like my mom for any help. And the next day, even though her duty was with another patient, she came to check if I was okay. Couldn’t thank her properly at the moment. But praying for her good health and wealth.

Don’t even bother coming to this hospital it’s the worse ! You wait and wait and wait for the Doctor to see you in emergency.

Long long waiting time, rude front staff. No one cares even if someone dying in front of them. Please don’t visit this location in real emergencies

I went to the EllesmereSHN COVID clinic today and had pathetic experience from extremely unprofessional staff there , I had my appointment at 6:30 and till 7:15 I was there explaining that I m working in which clinic and with these drs but I think they were not interested, it was total waist of time. I left that place at 7 :15 . I exactly don’t know the name of staff but for me they are extremely unprofessional and rude . Kindly hire some good staff for COVID vaccine clinic who atleast can read properly and able to differentiate first and last names of drs. Tayyaba Ahsan

Worst Health service from their hospitals. They need to train.up theor people more and make easy business processes. So that, patients can get good service. Worst of all is their Finance and Billing Departments,they maintain very primitive and unhelpful processes. Lastly, they have a ridiculous customer feedback service,which do not work at all.

Disrespectful and prejudice staff. Doctor threatened to ruin my life and was smiling. I had to walk out after 9hrs of waiting. Glad I left. Never, ever coming back here.

Worst experience for me from emergency to the waiting room the staff are so rude I will never come here I will preferred to die then too com back here and I really mean that ...the staff really need to be trained how talk to a human

the scarborough hospitais are useless...they do not book you for diagnostic tests when requested by a docter....waiting for more than two months......phone system no good....you can not get through....even waiting an hour

Oh my. I've never heard the rudest receptionist I've ever heard in my entire life. I heard grandfather just fell off the roof and was in the hospital and I wanted to try to visit him and I just got off with the most unpleasant person I've ever spoke to. She hates people I promise you this and she has no consideration with anyones feeling. I was in shock I'm how she spoke to me. I couldn't remember the exact spelling of my grandfather's name and she said "how is he your grandfather if you don't know his name?" I'm sorry. I didn't I was suppose to call my grandfather Mr.blank I just called him Lolo all my life. Spelling a word and know how it sounds is to different things. Then I went to ask my mom how to spell it and before she can try to spell it a second time the receiptionsit on the switch board just hung up on me. I wish I got her name I would have blasted it in the review.

I had my surgey in this hospital. My first day was horrible .The nurses are noisy ,they yell ànd chat aa lot.Post operative patients need rest but it seemed that they didnt know it. I was given strong medication and yet i could still hear banging and chatting and yelling. TO ADD MORE DAMAGE to injury the loud speakers are located in front of each door to page nurses wherever room they are needed. That means everytime a patient presses the call bell someone from nurse station will page the nurse in a very LOUD speaker."Nurse to room 384 bed 1 please, to room 384 bed1. The funny thing about this hospital is that at 8:30 in the evening they would use the same loud speaker to send all the family,guest home so that the patients could have a nice sleep and ironically theyve been waking us up the whole night with their endless paging their missing nurses.WHENEVER theres a single patient who calls the bell the rest wake up. Where are your nurses by the way?Are they all busy giving meds in each room?All the time?I pressed the bell 4times and paged 4times and she showed up after45min. Is it fair for the rest of the patients on that floor to be awaken just because the one on the nurse station is lazy to stand up and search silently ?(by the way turn off the loud radio on the background before you page your missing nurses the voice is loud enough to pester us patients.

Tried calling to confirm a assesment appointment. Nobody picks up... All day. Left a voicemail, no call back. Called back and left ringing nonstop until I had to hang up. I guess people who need assistance just have to figure it out on their own.

I am new here and I went to see a doctor in walk in clinic.I don’t Know like the hospital have such doctors. This is what happened with me I went to a doctor and explained what’s the problem I am facing. He listened to me , didn’t even explained why I have this problem what could be the reason. He said me will see you next week I asked him it’s not clear to me like what he wants me to do next. He replied me you are not listening to me I will not repeat my answer. I told him I have a hard time listening to him. He just gave me the paper and said come to me next week. I mean what kind of a doctor does that to a patient.If doctors don’t have time for patients why we need a Doctor? I hope management should reach out to the doctor. I don’t want what happened to me, should happen again with someone else.

It's the most horrible experience I ever had . I was asked to Come pick up a family member after going a surgery. the nurses were very unprofessional and rude , the patient was not even conscious to talk or walk , I refused to take him home and I insisted to keep him in the hospital for at least 24 hours after the operation, the nurse was commanding me to take him regardless with rudness and yelling at me . I totally refused to do so Untill he opens his eyes and make sure he is fine and awake. Nurses must be trained to talk in a professional and human way . Its a hospital not a slaughter house . I felt so bad and sad for the situation we are in now aday.

Was referred here about 6 months ago and was told they would be giving me a call in 3 months. I NEVER received this call nor did I receive a voice mail which they claimed to have left for me, so unfortunately I was told that I had to be referred again. I went back to my doctor, got another referral and was called by Nancy on the 7th of February 2020. I was working that day and couldn't return the phone call so since it was a Friday, I returned the call on Monday. Nancy did not pick up any of the FOUR times I've called over the last 3 weeks. I left 4 voice mails and have not received ANY communication. For the amount of time they make you wait to hear back from any kind of doctor they should really be on top of checking their messages. Getting mental health care really shouldn't be this hard in a first world country.

I don't know about others but we had a great memorable experience.My wife delivered our first baby here. All the nurses are so kind and they were really helpful. We have seen masked superheroes only in movies. But these people are real heroes. Due to covid they have to follow some restrictions but that is for our own good and for them as well. Wearing masks all the time and providing service with smile...hats off to the nurses and doctors there.

I don't have any star for this hospital staff not care they eat look YouTube horrible.

So far have had a great experience with the volunteers, CKD pharmacy, rexal pharmacy, outpatient sign in, outpatient physiotherapist clinic. Everyone was fantastic

We went for emergency for my husband's kidney stone issue, as everyone mentioned in review the waiting time was too long. The same issue we faced but I came here to say special thanks to Dr.Montoedi who really cared and treated us very well. She explained the causes and solutions. She was so kind. Thankyou doctor. You're the best. Love from Mrs.Ramesh Mohan.

I went to this hospital yesterday for a blood test. I didn't know the exact location of the lab where I had to give blood. I rushed to Information Desk at the Main Entrance for help. The staff told me to go to the second floor of the main hospital building (East side). I walked all the way to the elevator to go to the second floor. When I was there, I didn't see any lab there. I spoke with a staff across the elevator, she was surprised, she didn't know anything about a lab. Then I spoke with another staff at Pediatric Sec. She told me to go to the first floor in the same wing of the building. I took the elevator again and went to the lab. But this is not the lab that I was looking for. When I approached the staff at the counter, she told me this lab is located in the basement under the area where Tim Horton's etc are - very close to the Information Desk. I have the same experience when I went to my specialist doctor in this hospital in mid Jun. Some staff in the information Desk asked me to go third floor in the main building - the same location - which was total wrong. I was wondering if the individuals working in the INFORMATION DESK are volunteers or paid staff. If they are paid, then why they don't have right information.

I took my son to the emergency room on January 22 at 12pm. He was processed quickly and sent into a waiting room. The doctor saw him within an hour upon arriving which was great. The doctor ordered many tests, which reassured us that he was going to find what was wrong. Around 4pm, the dr said he had a fast heart rate and they'd start an IV with antibiotics. At 6pm, the dr said he did not know what my son had, he referred him to a disease control specialist, gave him a prescription for antibiotics, checked his vitals and discharged him. The nurse then took out his IV and discovered that it wasn't in his vein and the antibiotics went into his skin and not his vein. They did nothing and sent us home. I was so upset.

Went in today sept 10th for day surgery and from the start to end the staff were amazing compassionate caring understanding with every step thank you for everything you do

Very special thanks to the doctors and team of nurses of the Palliative Care Unit on the 8th Floor---East Bldg. I'd like to mention the attention and care that the doctors gave my mother and in being in contact with me almost on a daily basis about updates on her condition. THANK YOU to the team of nurses who have been looking after all the patients in these challenging times. You are all commended for your bravery and dedication!!!

I went to emerge a few days ago due to a mental health issue. I went on a Tuesday morning, and I had a fantastic experience. My nurses and doctors were all incredible and treated me incredibly well. Special shoutout to Joanne for being the best nurse I've ever had the pleasure of having! Definitely recommend, although I heard their psychology unit isn't the greatest and they will try to refer you elsewhere.

Their so caring my son as born here and they treated him good. They have such a nice comfortable welcoming birthing unit. I enjoys my stay 100%

My mother in law was recently taken to emerge with abdominal pains. Within hours she had emergency surgery. surgery went well but hours later her blood pressure dropped severely and she was transferred to the CCU. It was a difficult time for our family but I just want to say that the staff that was caring for her during her stay, was very caring and attentive and we want to thank them sincerely to answering all our questions and concerns and ultimately less stressful experience than it could have been. I’ve had many hospital experiences in my life and this was by far the best experience. Thank you and God bless.

I was born here so it’s great

Changed check in process. Reception is a little understaffed. Doctor and nurses in the department were very friendly and caring.

The wait time in emergency is not too bad and the doctors are good at keeping up with the amount of patients

Good hospital and service are very well. I went to here Canada first hospital service. All staff are likely friend. Caring also very well. I recommend this hospital 5 star

My wife had a procedure at the general campus. The staff were amazing, everyone from the registration staff to the OR nurses and the Dr. My wife was so worried but the staff made her feel comfortable and explained every step of the way. The building is old and is in desperate need of an upgrade but the people in it are wonderful

Friendly doctors and nurses they really helped me. I had to go to get a bone density done, then I went to see a specialist about it. My specialist is very good she knows what she's doing. Good place to be if I'm not well or need to see a doctor.

When to the Hearing Centre in Rm 405 to get my hearing tested. Staff quickly processed me and within a few minutes the audiologist started testing. Each test was explained and what would happen. The last test caused a bit of vertigo.i was glad I was forwarded that this might happen

I paid two times!!!

Best service I had so far.Especially for Christmas day where people want to go.the staff were amazingly good and friendly. I was positively impressed.

Dirty poorly run hospital...I was on 2 floor for recovery from day surgery overnight...what a nitemare ..no one was organized and all had different answers...thrown into a room and only checked 2 or 3 times overnite...food was terrible when u got some...never ask what u like to eat and I had to check myself out after waiting for a porter to wheel me out...i waited 45 mins than was told they went on lunch...my people were waiting 1 1/2 hrs outside for me to come down....

Do yourself a favour and go to the Toronto general hospital or Mount Sinai downtown. Weeks ago I went for CT scan because I was getting endless headaches. It was clear.They said they would call within a day for further results. I heard nothing as of today. I called in and they said NO results are in. Are you kidding me?! These people will dash your results and information on the other side. Do yourself a favour and don’t go here because you’ll never get what you need. Go a hospital where doctors and nurse know what they are doing.

CCU NURSES ARE OUTSTANDING, THANK FOR YOUR FABULOUS CARE. LUNCH AND SUPPER FOOD LEAVE s A LOT TO BE DESIRED. I had cHICKEN WHAT IT LOOKED LIKE IT WAS THE SAME FOOD HEATED UP and Diced frozen warmed potatoes and warmed frozen vegetables

I LOVE KRISTEN ARCHER A LOT

Everything looks ok here. Maybe I need to learn more about this place

Great friendly staff MUCH better than Sunnybrook with their rude workers (especially emerg). Staff super friendly

Great system. Far more better than birtchmount hospital.

Good hospital the serve you very well.i cant say enough thanx to all of them .

Amazing Maternal Newborn Care team at this hospital. Thank you so much for everything!

I had my baby delivered here during the peak covid times. Inspite of these hard times, the staff was really helpful in every way. My baby had to be kept in NICU for 4 days and the department was really good in taking care of me and my newborn in every way they can. Cannot thank them enough after GOD! 😊

I was here from 9:30 till 3am waiting to be told i had a concussion in crowded conditions and rude staff.

Rude staff. Every room in this hospital smells terrible. Wait times for the emerge are too long. Go to any other hospital

Could be better

2 stars because the staff is nice well most of them . Nurses here do not make their rounds unless you call on them . I have been here 5 days now no one has even changed the bed sheets ...lol...very lazy workers for sure not good in this type of work.

great place for a great cause!

I took my dad for the covid 19 vaccination. Each member of staff was awesome. Thank you

Why is it that you can't book a vaccine at 12am when you add a new day of booking at 12 am every day but the moment the clock strikes 12 am your website says it's full and no appointments are available who is filling these appointments at the strike of 12 am or does some people have the privilege to book appointment before the day changes over there is no way at 12am all the appointments are booked if the site opens at 12 am I don't think this site is doing things in good standing

They purposely make it hard for people to book a covid test.

I had two babies delivered here and I never had a bad experience.