Why are phone stores set up like your buying a vehicle? First off the wait time during boxing week was 1hour before speaking to staff. If that's not bad enough you got clowns budding in line. I really dont understand why it takes so long to get a cell phone??? The only reason why i was in a phone store cause i was told by telus i had to come in. In the futre ill order on line, do everything over the phone

My husband signed up for a new phone plan after receiving much difficulty from the other carriers, and was very pleased with his experience here. He was helped by Adam, who was absolutely amazing - super helpful, funny, and quick. Def recommend this location

One name… Nick! Now I have to write more for the review to register so here I go! I got my new phone mailed to me and tried to set it up. Couldn’t get it out of one phase of the set up and was left without a phone for the day. I called Telus Trinity to see if I could make an appt and got #1 Nick on the line. He said don’t worry just come in and he would help me. Well he did more than that. The process was long but he knew what to do and made it work. The whole team there on this day was 10/10. Polite, professional and personable. Was able to do what needed to get done and make me very comfortable while we did it. He made sure everything was up and running and that I was satisfied and comfortable with everything before I left. Hands down best service ever! Kudos to Nick and the team that was there today. I will definitely be back!

I recently had the pleasure of getting a phone plan from Telus with Karan as my sales associate, and I must say, it was an exceptional experience. Karan's patience and extensive knowledge made the entire process smooth and enjoyable. His commitment to providing top-notch customer service was evident from start to finish. I highly recommend Karan and Telus for their outstanding service and expertise in the telecom industry.

When I got to the door it was locked despite them being open. Another person was there waiting to get in. A rep came to the door to open it for me to get in. It had a buzzing system. Apparently we need ID to get into this location. Luckily I had mine with me. I had called ahead to ask if what I needed was in stock. I was told that it was. I was there within less than 5 minutes because I was already in the plaza. As soon as I got in, both employees were occupied with one customer each. One of them let me in so they know I was there and it's a small store. They were both caught up in small talk with their respective customer while I'm just standing there for at least 10 minutes and ALL I NEED IS A CHARGER. The other two people both involved in get phone plans or whatever long winded process was happening with each rep and their customer. I was beyond patient. I work in customer service as well and where I work some level of multi-tasking is required. I only needed a charger. Nothing else. I walked out of this store. Stop the small talk with those customers and just do your job. This includes providing people with simple customer service. I just wanted to buy a charger (like I said on the phone) and leave. The reps are not professional.

You want to sell products and services but lock the doors so customers cannot enter. Great policy. I'll make sure never to waste my time coming here.

Hello Everyone, Big Cell phone Companies are a type of Monopoly. When your 2 year contract expires with them it seems that they want you to go way from them and get services from their competition. Competition always provide better deals for new lines. This is part of their business ethics and have support of the legal system. However, a small time user will have to go through the constant upgrading, research and will have to find out a better deal in this situation. I have visited this outlet last week to renew my contract. You will be surprised to hear what I will have to pay for my next two year contract. An increase of $80 for two lines! This is really bad situation, during this time of inflation and poor performing economy. I was driven by them to go to their own completions. It is a blessing in disguise. Hope

I met Mr.Junior first at the store and he went far far ahead of my expectations by activating my phone number. He is an exceptional example of best customer service. This person is a gem of all . All the very best Junior.i am your permanent customer now.

We met with Adam who was able to help us find the best plan. He was professional, considerate of our needs and truly made our experience top notch! Thank you Adam, You’re Awesome!

I inquired about roaming charges if l go to the US , the telus representative said its done automatically and you will be charged $15 per day . Well that's no the case while in Detroit l got several messages from Telus being charged roaming fees 1st $50 then $100 after my data was blocked! I had to call Telus to straighten everything out , the roaming is on the Telus website ,thanks to Owen hwafantastic

Junior at Telus Trinity Common was awesome! Very patient with myself and my husband who are non techy people. He took his time with us, explained everything and was a pleasure to deal with! Would highly recommend! Thanks Junior!

I went into this location looking for a new phone, I was originally with Koodo and decided to switch to Telus. The staff at this location is very caring, attentive and helpful. I was helped by Karan.B he helped me with all of my concerns, answered my questions and helped me find the best plan for me which made me feel as a valued customer. I would definitely recommend this location to everyone I know, If you get the chance look for Karan he is an amazing employee.

Ronnie B was super patient and made sure to help me find a phone that accommodates my profession. Also, he was able to understand my style and ensure that my phone accessories (case, screen protector) matched what I liked. Great experience from not only Ronnie, but other sales associate.

Worst experience I had today, to enter demanded physical id, I mean for what they dont believe in physical appearance or humans anymore. See how terrible the staff or the company moto is, have taken new connection from the same store 5 days ago, I said I am your customer, they dont care, said in response bramalea store donot need id. I went to take service, in return they didnot allow me to enter. They have earned so much money that they dont need customers anymore. When I went for new connection, I asked to guide me take the service online, but the employee said still you have to visit the store and online service takes days.

Adam is your guy! He is attentive and knows the best of the products. We really appreciated this service and would only come back to this store. Thanks 😊

Poor customer service from Telus. It’s been almost 6 months now and my devices that were supposed to be delivered have not been delivered yet. Their agent is not reachable and emails are of no use. Better go for Fido or Rogers

Hi. Today I added a new line for my son. Junior assisted me with everything I needed. He went above and beyond my expectations with his wonderful and professional customer service. I left the store truly satisfied and my son is absolutely delighted with his phone. Thank you Junior for your expertise.

JUNIOR H. has been an excellent guide and was very helpful in answering all my questions, and provided all the help in assisting to my needs as a customer. I would recommend him for getting a better and higher promotion. Bottom line is the customer is always looking for the best service and satisfaction. And I would recommend and give him a 10 of 10. Thank you for all your help Junior H.

Muhammed S. had been a great help. He helped us find a good plan as per our needs. He did spent a lot of time understanding our data usage and was being extremely patient and nice. SUPERB service! Cannot appreciate him more.

I came into your store to browse for new plan options cause rogers was way to expensive so moe helped me out with an amazing corporate plan. He was helpful and showed the value of switching and didn't think twice and switched my whole family over. Thanks moe

Went to this store for service. Staff is friendly and approachable. I was cheerfully assisted by Shawna. She was polite and extremely helpful with my request. Thank you guys, good job!!

Thank you to Junior for having the patience to deal with my lack of tech savvy of having a phone of older version of a Samsung. I walked of here today with my brand new Motorola G Power. Junior took the time to transfer over all of my information, even when there was a challenge he asked his co-workers for help and I love how he is very easy to speak with and he is a wonderful employee. Thank you Junior and Nikita!

The 5 Stars is for my guy Junior. I came in to get a phone plan from my pay as you go. Junior was extremely helpful with all my questions and had answered all my questions. During our process transferring my old number, Junior spent like almost 5.5-6 hours going back and forth with Telus’s support line and Koodo (my old provider) making sure I kept the same number. Stayed past closing hours just to make sure I got what I wanted. Junior honestly is a respectful and professional guy. He’ll get you taken cared of for sure!

Mohammed S. provided excellent customer service. He helped me switch from Bell and set up my new phone. He was helpful and patient. Thank you for your help!

Junior did a great job in helping me pick out a new IPhone 13. He helped me keep my same plan and he was very patient. Thank you for your help!

Adam helped me out today and he was so amazing. I purchased a new phone and he made the experience stress-free. We need more people like Adam. If there were, life would be so much better

It was an amazing experience going to Telus today and receiving a great customer service from Adam.. He acknowledged all my questions and helped me in every possible way. He gave me the best deal for my new phone...

I had an excellent experience at this location. Lively staff experience. Adam was very very helpful. Knew his stuff & walked me through nicely. Thanks Adam

This location was great! No wait time when I was there. Customer service was great ! Everyone was polite and Adam was the best!! He helped us get set up and was super informative. Thanks!!

Was speaking with TELUS, very rude person. I asked that they adjust my bill to balance out or change my plan so I don’t have to pay the 1.5% credit card charge or lose a customer as it’s not fair. Buddy told me to leave, wow.

I met Junior at Telus Brampton. He is by far one of most patient person I have met in the sales industry especially Telecom. He ensured I get maximum offers with best of the network with Telus in the market.

Karan helped my wife and I get into a new phone plan and was extremely helpful and friendly. Thanks Karan! Would recommend.

ADAM is the best!!! He went above and beyond to assist my family and I to get the best deals possible. He really took his time with us and explained every information to us with great detail. 1000/10 service and would definitely recommend. Please look for Adam to assist you with your needs, you will not be disappointed!!! Thank you Adam for help!

took 4 hours to setup a new phone... the sales associate needs more training. he also kept walking away with my old phone unlocked which was full of personal data. I do not recommend this store unless you feel like wasting a day and having your personal data comprised

Moe A. One of the best businessman I have met from Telus. He was so fast reliable, and a witty personality. He solved my problem instantly, and gave me great service. Totally recommend coming to this gentleman thank you so much much Mo for making my boyfriend’s birthday so smooth I really appreciate it after having horrible experience from Omar at the bovaird Location Mr Moe saved the day