Today I went to the clinic. 15 minutes by car and 20 minutes to park. I had been waiting for the appointment for almost a month. I forgot the mask. Since there were only a few minutes left for the appointment, I politely asked the girl at the window for one. He answered me with a resounding and dry NO. I told her that I had an appointment in a few minutes and she just stared into space as if it wasn't with her. So I turned around and went back the way I came. They have lost a client. In January I change insurance company. That's how easy it is to lose a client who will NEVER return and who will ALWAYS give bad publicity to the clinic. You must provide solutions and not more problems. I don't think the company will go bankrupt by giving out a few masks a day. P.S. Above now I read their response where they tell me that what I have told is a lie. What was missing! What scoundrels. At least we now know that your responses to the reviews are on par with the treatment you give at the clinic. Disastrous.

It costs a horror to answer by phone. When you are there in person they have not treated me well because they keep cutting you off to talk on the phone. It's the whiting that bites its tail. The podiatrist has treated me well, out of 10, I have no complaints, this has been the case every time I have gone, but I will not return because I do not like her telephone or in-person attention, they should have more staff due to the large flow of calls.

My first and last time in this clinic. They gave me an appointment for late in the afternoon, when I arrived at the waiting room there were about 15 children in front of me, seeing that I was going to leave there very very late, I decided to leave, when I told the receptionist she told me that she only had 4 children in front, it was impossible since only one pediatrician was attending and in front of me there were children who had already been waiting for more than an hour, they cover more than they can, I will not return.

Lights and shadows. Last year I went twice for analysis and it was phenomenal. The service at the reception was fantastic, always trying to help and is a pleasure, but I had to make an appointment for an ENT doctor and it was a disappointment. They gave me an appointment that day, something I was grateful for because I had been ill for 4 days, he saw me and he didn't pay much attention to me, I went to the stretcher, he vacuumed and dry cleaned the wax that the drops he had been putting on me had removed, and I got dizzy. , when I sat up it was exactly the same and he told me what, when I showered he would pour warm water in my ear and that's it. Yesterday, 13 days later, I had to go to another ENT doctor because it was going from bad to worse, and the surprise was that the plug I had, as he told me, had been "put deeper in" and, in the traditional way, with a syringe and water hot, he removed the membrane and the wax that prevented me from hearing. According to this ENT doctor, if they had done it like this from the beginning, I wouldn't have had to stay 13 days now. I don't know any other specialists but, as an ENT specialist, in my personal experience, I don't recommend it.

They gave me an appointment with the Otrorrino Dr. Alex Bunge and once I arrived at my appointment (on top of that I'm not from Torrent) they told me that I'm not signed up! Your agenda is closed!! What incompetence… in this case I'm going to go to the receptionist who obviously picked up the phone! My review is for potential patients to make sure they call a day before and not make wasted trips. Ah!! and ask the name of who is assisting you by telephone (x it is always the same) Now don't answer me as if I were wrong because I even asked how the Dr's last name was written to write it down correctly in the agenda (x what if it were his closed agenda I would not have asked such a thing...if I had not waited for the agenda to open and you would call me) I am Adm of the Clinic and you have to review the agendas for the next day so that there are no errors like this (no one is perfect but You have to do the job well so that these things that give you bad prestige as a Clinic do not happen) WHAT A SHAME I CANNOT RESPOND TO YOUR ANSWER AND HAVE TO EDIT MINE! IT'S NOT WORTH ANSWERING YOU BUT I'M STAYING WITH ONE THING THAT CALLS MY ATTENTION...At what point did I say that I worked in the dental field?? Yes, you investigate!! You do have time for that instead of checking agendas 😃and my review is aimed at helping people, this is what this section is for! To talk about each one's experience! My opinion is what I wrote and it is mine! I'm sorry if it bothers me, the wasted trip also bothered me.

My review is only to tell you that the gynecologist, Dr. Vidal, was working for a long time in the S.S. , where he treated almost everyone with very rude and disastrous treatment, it made you feel terrible, he personally yelled at me and made me feel super bad. Now paying the same is another deal, but if there is another gynecologist, don't hesitate. It is just an advice.

(Translated by Google) Don't go if you go through insurance. 15 minutes of which 10 are waiting with a heat lamp. I understand that insurance gives little budget, but I do not like to waste time. Painful... Regarding the answer: I have started the stopwatch on my watch when I lay down on the table so that I can put on the heat lamp. I stopped him when I left the clinic. 16 minutes 32 seconds. (Original) No vayais si vais a través de seguro. 15 minutos de los cuales 10 son esperar con lampara de calor. Entiendo que los seguros den poco presupuesto, pero no me gusta perder el tiempo. Penoso... Respecto a la respuesta: He iniciado el cronómetro de mi reloj cuando me he tumbado en la camilla para que me ponga la lampara de calor. Lo he parado al salir de la clinica. 16 minutos 32 segundos.

Hoy he ido a una cita al otorrino tras una larga espera de un mes. 15 minutos en coche. 20 mins para aparcar. He olvidado ir con mascarilla y le he pedido una educadamente una a la recepcionista para salvar la situación ya que solo faltaban unos minutos para la cita. En tono seco me ha respondido que NO. Rotundo. Sin más. Sin una minima explicación. No volveré nunca. Cuidado, a ver si la empresa se arruina por dar unas mascarillas al dia. Lamentables.

La Dra. Company como todo el equipo son encantadores. Siempre que he ido han acertado con el diagnóstico. Muy buenos profesionales. Recomendable.

Be careful for the MUFACE officials...the podiatrist is not covered yet by putting it in the Asisa book. I request an appointment with the podiatrist according to the Asisa list...when I arrive at the appointment what is my surprise that they inform me that said service is not covered for civil servants... so I had to pay for the consultation..., I understand that it was an oversight when they took a note for the appointment but I indicate it for future appointments

I have been going to the clinic for years for different specialties and highly recommend it. They also have free parking, a great detail for people who come by car. Punctual, professional and attention both by telephone and by doctors of 10!

(Translated by Google) Very fast and friendly service. They give you free parking option, which is appreciated because it is difficult to park in the area. The podiatrist Andrea, very nice and very good professional. I will return without a doubt. (Original) La atención muy rápida y amable. Te dan opción de parking gratuito, lo cual se agradece porque es difícil aparcar en la zona. La podóloga Andrea, muy agradable y muy buena profesional. Volveré son duda.

(Translated by Google) I went to the dentist today. I have been treated by a young dentist, Cristina, who has treated me exquisitely, very kind and at all times concerned about my well-being. His intervention has been impeccable, zero pain and very smooth in the maneuvers. Totally recommendable. Thanks. (Original) He ido hoy al dentista. me ha atendido una joven odontóloga, Cristina, que ha tenido un trato exquisito conmigo, muy amable y en todo momento preocupada por mi bienestar. Su intervención ha sido impecable, cero dolor y mucha suavidad en las maniobras. Totalmente recomendable. Gracias.

(Translated by Google) I am super happy with the clinic. Attention, service and follow-up of 10. With the children, Elisa, the pediatrician, is super professional and close. They go calmly and are always correct in the diagnosis and medication. With me and my grandparents, the podiatrist is also great. She is careful and doesn't mind dwelling on the problems you have. This afternoon I will go to the ophthalmologist because they have recommended it to me, I'll tell you... For now, it couldn't be better. (Original) Estoy súper contenta con la clínica. Atención, servicio y seguimiento de 10. Con los niños, Elisa, la pediatra, es súper profesional y cercana.Ellos van tranquilos y siempre acierta en el diagnóstico y la medicación. Conmigo y mis abuelos, la podóloga también genial. Es cuidadosa y no le importa hacer hincapié en los problemas que tengas. Esta tarde iré al oftalmólogo porque me lo han recomendado, ya os contaré... De momento, mejor imposible.

(Translated by Google) I wanted to review the negative experience I have had indirectly with the clinic due to the laboratory they work with. I did the blood analysis with you on October 29, since yesterday, November 9, I had an appointment with the specialist who had requested the analysis. Since I had not received any notification and I had contacted their clinic without any solution, since they did not have the results, added to the fact that my husband had a blood test this Saturday at the Atenea de Torrent clinic where they also work with the same laboratory as you (Echevarne), and obtained the results on Tuesday of the same week, I decided to contact Echevarne. To my surprise, the latter had sent/uploaded the results on November 2, and my analysis since then was finished. I contacted the Eliana clinic again and they provided me with the contact of the Reyes García laboratories. The man who treated me, the analyst, was unpleasant. The first thing he told me was that I didn't have to call Echevarne, which I consider to be totally out of place and not appropriate, since I feel free to make the calls that I deem appropriate for my benefit, without having to be questioned by anyone. Then, despite telling him that I had an appointment with the specialist for quite some time the next day, he took the data from me and said "if I have time I'll send it to you". During yesterday at no time did I receive the results of my analysis from you. Today I still don't have them. Given the situation, and the bad ways in which he addressed himself, I could imagine that he had no intention of sending me the results, so I contacted Echevarne to explain the situation and the bad treatment received by this person, and after sending a written consent requesting the results of my analysis and a copy of my ID, were the ones that provided me with the result. In short, I don't think I'll have an analysis done again at the La Eliana clinic given the poor treatment received by the intermediary laboratory with which they work. It has meant wasting my time, having a hard time, in addition to the fact that the treatment and attention received by this person has been really bad with a lack of empathy. I also think that the clinic should get more involved with the client and try to solve these problems, since I believe that the client would not have to bother doing all these procedures to get their results. As of November 18, I continue without receiving news of my analysis from the La Eliana clinic, nor from the intermediary laboratory. (Original) Quería reseñar la experiencia negativa que he tenido indirectamente con la clínica debido al laboratorio con el que trabajan. Me realice la analítica de sangre con ustedes el día 29 de Octubre, puesto que ayer día 9 de Noviembre tenia cita con la especialista que me había solicitado el análisis. Dado que no había recibido ninguna notificación y me había puesto en contacto con su clínica sin ninguna solución, pues no tenian los resultados, sumado a que mi marido este mismo sábado se había hecho un análisis de sangre en la clínica Atenea de Torrent donde trabajan también con el mismo laboratorio que ustedes (Echevarne), y obtuvo los resultados el martes de la misma semana, decidí ponerme en contacto con Echevarne. Para mi sorpresa éste último había enviado/volcado los resultados el 2 de Noviembre, y mi analítica desde entonces estaba finalizada. Volví a ponerme en contacto con la clínica la Eliana y me facilito el contacto de los laboratorios Reyes García. El hombre que me atendió, el analista, fue desagradable, lo primero que me dijo es que yo no tenía porque llamar a Echevarne, lo cual considero que está totalmente fuera de lugar y no procede, ya que me siento con la libertad de realizar las llamadas que considere oportunas en mi beneficio, sin tener que ser cuestionadas por nadie. A continuación, a pesar de comentarle que tenía cita desde hacía bastante tiempo con la especialista al día siguiente, me cogió los datos y me dijo "si me da tiempo te lo enviaré". Durante el día de ayer en ningún momento recibí los resultados de mi análisis por su parte. Hoy sigo sin tenerlos. Dada la tesitura, y las malas formas en que se dirigió, me pude imaginar que no tenía ninguna intención de enviarme los resultados, por lo que me puse en contacto con Echevarne para explicarles la situación y el mal trato recibido por esta persona, y tras enviar un consentimiento por escrito solicitando los resultados de mi análisis y una copia de mi DNI, fueron los que me facilitaron el resultado. En definitiva, no creo que vuelva a realizarme una analítica en la clínica La Eliana dado el mal trato recibido por parte del laboratorio intermediario con el que trabajan. Me ha supuesto perder mi tiempo, pasar un mal rato, además de que el trato y la atención recibida por esta persona ha sido realmente mala con falta de empatía . También pienso que la clínica debería implicarse más con el cliente e intentar solucionar estos inconvenientes, ya que considero que el cliente no tendría que molestarse en hacer todos estos trámites para conseguir sus resultados. A día 18 de Noviembre, continuo sin recibir noticias de mi analítica por parte de la clínica La Eliana, ni por el laboratorio intermediario.

Clinic and staff of 10, they are all professionals. And they do their best for us patients. THANK YOU

(Translated by Google) I find it embarrassing that they tell me over the phone that they have a physiotherapist and then when I get to the clinic they put me in a room to do rehabilitation.... that doesn't solve anything for me if I go it's because it hurts, before they had good professionals in this matter now you're going to waste time, greetings (Original) Me parece vergonzoso que me digan por teléfono que tienen fisioterapeuta y luego cuando llegue a la clínica me metan en una habitación hacer reabilitacion....a mí eso no me soluciona nada si voy es porque me duele, antes tenían buenos profesionales en esta materia ahora vas a perder el tiempo, un saludo

(Translated by Google) A clinic disaster, I asked for an hour for rehabilitation more than 15 days ago, this morning I received an SMS that they canceled it blah blah blah. I have a major sprain and it's a physical therapy disaster for health insurance. I was going to ask for a quote for oral cleaning, but seeing the NO seriousness with which they treat the patient, don't kid yourself, I don't recommend it. A disaster. (Original) Un desatre de clínica, pedí hora para rehabilitación hace más 15 días, está mañana me llega un SMS que la anulan blah blah blah. Tengo un esguince importante y es un desatre fisioterapia por seguro de salud. Iba pedir presupuesto por limpieza bucal, pero viendo la NO seriedad con la que tratan al paciente no se coña, no la recomiendo. Un DESASTRE.

(Translated by Google) I have gone to general medicine on several occasions and I have found excellent care from the doctors, assertive and effective treatments, the 2 ladies at the reception always friendly and willing to answer any questions, In urology it has also been excellent in general I have no complaints, I will return (Original) He ido en varias ocasiones a medicina general y me ha parecido de excelente atención por parte de las doctoras, tratamientos asertivo y efectivos, las 2 señoras de la recepción siempre amables y dispuestas a contestar cualquier duda, En urologia me ha ido excelente también en général no tengo queja, volveré

(Translated by Google) On the days that I had a massage, the boy put a heat lamp on me for about 10 minutes and then manipulated my lower back for a minute and a half, then he sat down to look at his cell phone and told me to do exercises on the stretcher. It's a surreal thing hahaha, I thought about asking for the claim sheet but in the end I didn't. I haven't even finished my physio treatment. The physio sounds like his name was Victor. (Original) Los días que me tocaba masaje, el chico me ponía lámpara de calor unos 10 minutos y luego me manipulaba la zona lumbar durante minuto y pico de reloj, luego se sienta a mirar el móvil y dice que haga ejercicios sobre la camilla. Es una cosa surrealista jajaja, pensé en pedir la hoja de reclamaciones pero al final no lo hice. Ni siquiera he terminado mi tratamiento de fisio. El fisio me suena que se llamaba Victor.

(Translated by Google) Super friendly treatment and exquisite professionalism whenever I go, to extractions for analytics without an appointment. Today I forgot to ask for proof for work and by phone I asked for it to my mail. They always tell me thank you, when I have to thank them. A ten!!! (Original) Trato súper amable y profesionalidad exquisita siempre que voy, a extracciones para analítica sin cita. Hoy se me olvidó pedir justificante para el trabajo y por teléfono lo he pedido a mi correo. Siempre me dicen gracias, cuando las gracias se las he de dar yo a ell@s. Un diez!!!

I have been a patient at the clinic for a few years. I received treatment in various specialties and I want to especially highlight the physiotherapy equipment and the facilities intended for this purpose. They are excellent professionals. We also appreciate the good treatment, kindness and patience of two of the receptionists: Verónica and Mamen, it is a pleasure to be served by them.