My family of 8 called up to make a booking and spoke to Wendy at 2pm and this was confirmed. We live out of town so the drive is 30 minutes. When we arrived the ‘manager’ older lady with the booking list asked for our booking name. We seem to not exist on the list. She than goes and checks with Wendy about the booking. This lady comes back and tells us we are welcome to sit on high chairs until a table is available. When looking at the tables there were 7 tables available with reserve signs on them. What we don’t understand is why we weren’t catered to one of these tables as this was not our fault that Wendy can’t do her job. The manager was not helpful and as this is the closest pub for us we use to enjoy coming. However you will not be seeing my family there again. We ended up calling the sun hotel and they could fit us in right away and the meals were fantastic. Thanks Sun hotel. It’s a shame the Stuart hotel can’t cater for their mistakes.

After my grandparents had flown in from over seas I decided to treat them to what I thought would be a nice dinner out at the pub. From the moment we got there we weren’t made to feel welcome. The bar staff didn’t want to be there, they looked miserable. When ordering the meals, the kitchen staff were shouting at the order taker that they had “none of that left” rather than coming and telling us, or the staff member at the counter. Finally we sat back down and the girl came to our table stating they had no rump left at all and would we like something else? We settled for an eye fillet. Whilst watching the meals be prepared I seen them put the eye fillet under the light which sat there for well over 15 mins and was never brought to us. We got our meals and suddenly we were asked if we got the eye fillet.. which was right infront of my dad and he was eating it. They then tried to take the meal away from him while he was eating it to replace it with the one that by this point had been under the light for over 20 mins. We told them no, he’s already eating his meal. Then AGAIN the staff have come over asking what the go was with the eye fillet which we said he’s now eaten it, we don’t understand. And AGAIN they come over asking what meals were missing and there were none. After all of that kerfuffle, we then watched the same girl that served us, video another patron (which is highly illegal) through the dessert cabinet for her own entertainment. Not good enough, and won’t be coming back.

Great place overall. Great meals and the drinks are nice and cold. There is a children's play room. The meat trays on Saturdays are enormous. The manager and staff are very friendly and make you feel welcome.

Was very busy for a Tuesday night. Service was great, meals didn't take long, big portions, my eye fillet was on the rare side, melted in my mouth 😋😋, jalapeno poppers were delish!!! Everyone at our table (11) enjoyed their meals. A great night 👌👍👍

I went for dinner and we waited for over an hour for our food and this has happen more than once. We are not happy with this service..

I really enjoyed the meals that were 💯 present and the staff are 💯 percent friendly I would highly recommend them 💯 percent.

Great service, cold beer, very clean and always welcoming, jst a pitty the menu has gone downhill since the fantastic upgrade.

Ordered meals waited well into an hour ....saw very busy..then thought come on...lunch please....checked with staff oh sorry we left your order on the till... thanks for nothing...left and had a nice lunch at the long board in town...much better service and much better staff.

Meals are well priced and come out quickly but very average (chicken was edible but dry, Ingredients clumped together- I assume just made in advance and microwaved). The service is self service to get your food from the counter. The beef stir fry was actually decent though, interesting for a pub. Lots of space and a place to watch the sports

What a horrible situation! Made a booking 6.30pm for the family confirm at 2pm. Only to be turned way. Thanks Wendy, what a horrible situation.

Have never stayed at the stuart hotel , but the steak is one of the best I have tried in townsville . Very good kids play room and can sit next to on large tables . Would recommend to any family who wants to relax have good food and let the kids play.

Dear Wendy, I need to know where you wrote my name and phone number because I booked at table tonight for 7 people and when we arrived we where declined our booking. No other arrangements where provided us (other then a seat at the bar) BTW WE HAVE a disabled family member who can’t sit on high seats and a 12 year old with us. I am absolutely disgusted as this was a celebration dinner and we have always enjoyed your food and service. Please discuss with Wendy on her role as a “booking manager” because you have failed a loyal customer.

We went to the restaurant bar for lunch. Excellent meals. Quite reasonably priced too. Drinks remarkably inexpensive. Occasionally noise from the ongoing renovations could be heard, noticeable, but not disturbing at all. The place looks good now... it will be great when completed.

It is close for me, food & service is good but I cannot comment on the rooms as I have not stayed.

Visiting Townsville for a few days . Arranged to meet at Stuart Hotel for a long luncheon to catchup with good friends . Our friends and relatives all suggested Stuart , so pleased they did. Friendly service , delicious meal, clean and modern atmosphere. Definately would recommend and we will call again next visit. Thank you

Great place to go for dinner bar staff to kitchen staff so friendly and big plus the food is great ✅️

Look I just want to be really really honest I like the Stuart pub I like the venue and I like the staff. The only place the Stuart pub really falls down is the food. Don't get me wrong it's decent food and halfway decently priced. But it doesn't really have a lot of flavour.. I have ordered the south-west chicken tenders. The carbonara. The chicken parmigiana. The steak and prawn parmigiana. And the chicken wings. And in all cases I found the food to be somewhat bland reasonably cooked but bland needs more salt and more seasoning. 3 stars out of 5 for presentation. The Stuart pub has a lot of potential but needs to do more with its food for the price...

Haven't stayed, as I'm local. But the place is above standard! Always friendly..

Friendly staff and nice place, beds slightly uncomfortable, otherwise awesome little getaway! Decent kids play area in the restaurant.

Meal's are good value. I waited about 20 minutes. Customer count was approximately 50. I had a pint (~450) of ale for $11. Thursday $19 schnitzel night is good value also.

Meals are quite nice typical pub meals it would be a good idea if they could do something a little different but meals are nice

Great food, drinks and service. Karaoke on a Saturday night is also a great laugh. If they don't have Karaoke it's usually live music. Good local spot.