Cold food as always I keep going back but it never gets any better and it's never clean!

Staff aren't interested in customers. Been here many times and the staff are usually not the most helpful. Came in on 2nd May at about 5:45pm, some staff were brilliant, such as a young girl with red hair. But I ordered some sauces with my meal, there were none of the super charger sauce left, but garlic mayo there were plenty on the shelf. I asked to exchange for more garlic and another member off staff came over, didn't bother looking and told me there was none left and walked away rudely, even though you can visibly see a FULL box. Staff aren't interested. Save your time. Go to McDonald's across the road...

Possibly the worst staff / service. Just pure lazyness from them. They said they have ran out of krushems, icecream cones, the gravy and even ALL hot drinks? They are too lazy to clean the machines they say they dont have anything. When i got my burger i was given it without the lid even on. Burger was meh, 3/4 of the chicken was just batter. They watered down my drink aswell, you can easily tell. Regular fries is now apparently 12 chips which is ridiculous. They were all shouting at eachother and arguing whilst we were ordering our food. DO NOT COME HERE!

I had another bad experience ordering on the KFC APP. I was in the Trafford Centre trying to order from the KFC App and the location system in the App for some reason picked up Trafford Retail Park KFC and I did not realise the error with the App. My order was waiting at the wrong KFC as I was in the for Trafford Centre KFC, I had to go and rush to get my order from the Trafford Retail park this KFC is really lovely staff were excellent. They gave me my order after 20 mins and it was lovely well prepared food. Customer service was excellent and the chap who served me, the attitude of the staff in this restaurant was a breath of fresh air. They seemed to want to do the job, and at least care about customers I have called out KFC for their App promos being turned off, I can say both the Trafford Centre KFC and Trafford Retail park had the in App promo was available to use in both of the restaurants at the weekend and at busy tea time. So well done and thank you for the Excellent Service

I have been doing deliveroo last 8 years I haven't seen any KFC LIKE THAT few kids working there no experience in this job very rude unprofessional I am not gonna mention name I have been waiting for 15 mint and telling me to cancel the order the worst KFC

Nice big store. That's the positives I went on a Sunday afternoon at around 1.30pm man utd were playing at home so there would be extra customers and KFC have one person serving inside. Massive queues inside, big queues in the drive thru - ridiculous! When I eventually got served my order was wrong. I'll go again but not during peak hours.

Dint know what it is but staff at kfc look and serve like they hate there job. I know it's not the best job but McDonald's stagf seem a lot more friendly.

Very annoyed went to drive thru. Given wrong order and when we told them it was wrong, the young man putting the orders together said to the girl on the window "why is she lying " in regards to me. Then took the order back off me for a second time. He then looked in it said we have the wrong order and proceeded to make the correct order. This held up the queue and wasn't pleasant for us. Disgraceful customer service

The worst food we have ever bought. The wrap was partly frozen, chicken dripping in oil, undercooked and covered in far too much sweet chilli sauce. Threw it all away. The chips were cold, full of black areas. Not fit for human consumption.

Barbarians. Ordered a 4 piece chicken meal and what did they give me...FOUR legs, the worst piece and they give me four of them. I should of drove back and complained but I'm lazy. Avoid this place

Using the app, I placed two large orders. A short time and several miles later I realised one of the orders wasn't there. After four days I received a refund. Always check your bag.

Ordered and paid for before going to find out their connection to the app was down and the order would not be processed. Then I found out that their till was cash only, so I had to use one of the kiosks. The kiosk had run out of till roll, so I had to remember the number. The staff were good, just all the issues with ordering that was not the staffs fault.

What food I did receive was tasty, I've no qualms there. Even the restaurant itself was quite pleasant. It was the pitiful quantity of food that has driven me to a low rating here. There was a time that when I bought a box meal from KFC, I'd be nicely filled. But despite "larging" my meal, what I received wouldn't have satisfied my 7-year old grandson, let alone 6' 4" adult male. If I had spent just my meal's cost at a local supermarket, I could've fed all seven of our party. Very poor value money KFC, my local kebab shop gives far better value for money.

Good food taste, and very friendly staff. One of the best KFC's I have been to. In general, I am not a fan of fast food chains and I try to avoid them and I would advise everyone to do the same, but since I've been there, I have to give my honest opinion about the experience.

Order was 30 minutes late £27 order for boneless chicken dippers chips and a drink a chicken burger with fries and a drink, and two twisters of the day, all delivered ice cold, rang customer service and they offered only £5 off, will not be using KFC in the UK again, KFC in the USA and Cyprus can deliver the food hot, obviously the English can't accomplish this miniscule goal, expect a full refund, at this rate KFC in the UK will go bust, and I don't think they actually care,

Worst place ever, got our order wrong, refused to send it back out to us and made us come to the store and collect. Highly recommend you do not order from KFC again

Come here quite a bit as its local. Staff are often grumpy and things get missed from rhe order quite often. Was the last straw tonight as once again we were missing items. 6 extra hot wings. Won't be going back.

I have been to this KFC store several times now. The order has been wrong on more occasions than it has been right (wrong burger or items missing). I would not recommend this KFC store. I think I'll be passing this KFC by in future and visit a different KFC store that actually gets the order correct. Staff should take more care with the orders especially with the cost of the food. Definitely not value for money here.

Ordered my food at at the drive through window used my card all seemed ok then I wanted 7 to 8 to minutes until I got to the collection window to then be told your card didn't work can you drive back around and place your order again I ask there must be another way to take the payment ie a wireless card machine she then I don't have a machine I told her it was very busy why did nobody tell me I could of gone in and paid this was an absolute joke so as I drove around 6 cars waiting so I could not wait that amount of time again I wonder how many people this has happened to because Staff are trained properly and letting customers leave the window with out checking payment has gone through and then not even telling the customers about it which would of taken a minute and whats the cost wireless card machines £30 to £50 this was at around the time of 18.45 to 19.00 today Dec 16

Assuming not just this store, but the mini dippers were small, quite expensive for what you get. Also, I feel like we are doing thier jobs for them with separating all the rubbish into one of the 5 separate bins. I don't come out to separate rubbish.

Worse KFC, massive wait as customers in store are put behind drive thru and Uber delivery. Staff don't vare. Also got home to wrong food. Do not go

States Drive Through is open until 11pm however staff were closing before half 10. Pointless advertising you are open

The staff are lovely ,Cloe was exceptionally helpful.when my granddaughter lost her purse,she made sure it was returned to her ,the restaurant is clean and service was very prompt,

We did drive thru 5/12 evening and the lady who serve us is a bit rude, were regular customers but because of the experience that we had were we rather buy to another kfc branch

It's not a patch on the old school.. the chips are dry and the portion is very small.. making them provably the most expensive fast food fries on the market. . The chicken was also dry and small portions/peices, the gravy was thick and more like a warm Gell than a gravy and tastless, in fact flavourwise tasted very watered down,. I won't be buying KFC again. . Fast tasteless food not worth the cost. There are much better chicken shops with tastier gravy, chicken and larger portions.

Ignored by counter staff, had to ask twice for someone to serve us. Bad attitude when served. Twister wrap was 2 bits of chicken and the smallest piece of lettuce nothing like the pic shown. It was edible but not great, coupled with the bad service it's a no return for us. TEACH YOUR STAFF CUSTOMER SERVICE

How can it be so different within a week food still good different staff cold inside!!!

Was told at 9.30pm it was takeaway only it would not have taken me more than 20 minutes to eat a chicken burger!! Won't be visiting here again

Food is always good but the service is slow. If you go at the wrong time, like Friday evening, then you'll be queuing around the retail park to sue the drive through.

I had the worst french fry I've ever been served. Portions are ridiculously small and as always the idea of a KFC is better than the reality of a KFC Disappointed

Pure rubbish again, not been for at least a few years and remember why now. Overcooked chicken just like last time, I wouldn't mind if they did different meals/meats but literally they sell chicken and can't even get that right. If anyone likes fried chicken please to to Miami Chicken instead, it's how KFC was years ago