Not friendly staff, especially if you're not click and collect. Only went to Toolstation because Screwfix didn't have the filler I was looking for. Will not be returning in a hurry.

Absolutely appalling customer services received in your Altrincham branch today from Dave. Ordered a product for click and collect. Waited to receive the text to say it was available for collection, which was received at 9.19am. Drove 20 miles to the store only to be told that the product wasn’t available and that they’d have to issue a refund, which takes up to 5 days. I asked why I received a text to say that the order was available for collection when it wasn’t, any why nobody bothered to call me to say the item wasn’t available, and instead let me drive all the way to the store to find out, and was told ‘how would we do that?’ It’s called a telephone. Dave then continued to say that I was being sarcastic, rude and such, when I merely was questioning the level of customer services received and why he found it acceptable. At this point I started to get irate due to his lack of willingness to help, to which Dave shouted at me across the desk ‘you’re shouting at me’. Ironic much? Absolute shambles of a company, and the customer service received from Dave is probably the worst I have had in years. Another member of staff, James, suggested to Dave to step away due to the manner in which he was finding it acceptable to speak to me. James then looked at other options, called other branches and such and acknowledged my frustrations in the process. Unfortunately the only resolution was to issue a refund, despite one being in stock just a few miles down the road at another branch, but James’ efforts were greatly appreciated, especially given the customer services received from Dave prior. Sadly even through James’ best efforts, there is no way I would ever recommend this branch to anyone.

This place has been a life saver during lockdown. No fuss, no queue, no risk just easy access to vital bits and pieces in seconds. The staff are doing a great job which is much appreciated. 5 stars reduced to 1. What has happened to this branch over the last few months? Ordered a toolbox and got given a roll of insulation! Easy mistake. Three visits later still no toolbox. Ged's refused refunds and fiddled others. Head office sorted his nonsense. He thinks he's doing well and takes no responsibility whatsoever Sale's a better option.

I was disappointed with the service from toolstation Altrincham as despite ordering online to ensure that the items that I wanted were in the branch, when I arrived 2 days after being notified that the items were in stock over half the order wasn't in. Then David and James went above and beyond to do all they could however with toolstation in such a disarray it was as if they were banging there head against a brick wall. James reordered the items that weren't in we then returned 3 days later, after a phone call off James to find all but one of the items had arrived. James then had to reorder the tool box as ordered rather than the shipped insulation foam and James was the only college that realise that the foam wasn't a tool box. After a further day waiting we were informed by James that to tool box had arrived. Unfortunately not to my surprise something else went wrong. The tool box was broken. Then James had to reorder the toolbox yet again and finally we went in to collect the tool box just to find yet again it had not arrived. We then quiried this with Ged the manager, his belittling and utterly rude response showed no empathy. This hassel could all have be avoided if the manager of the brach had picked and checked my order correctly however it is never his

Easy to park, easy to access, great products, great prices, pleasant helpful staff.

Awesome team. Great personal service. Always handed things on a first name. Products ready and waiting. Always helpful to get what I need!

Excellent team. Very focused and customer centred. Very helpful, not for the first time. This time I needed advise regarding buying some materials for painting. The staff (junior and senior made all effort to help me and saved me a third of price by buying the same products from the same brand in a cheaper price.

I use click & collect for items large & small, friendly staff and speedy service. Usually best prices compared with other DIY outlets locally.

They had absolutely no idea what they were doing there. I had a quick basket to pick up, however the cashier insisted that I was in the wrong shop and that I needed to go to screwfix. No, I wasn't wrong, just clearly the cashier's aren't taught how the online store works. Definitely will never be going here again.

Five star service. Jade (the manger) helped me to pick the correct equipments I needed for my project. He showed a great manner and professionalism. It was my first time to but from them, but I was really impressed. Definitely, I will try them again.

Thanks to dave and his mate for their help this morning. Super friendly service 👍

I honestly couldn’t thank Jed (the manager at this store) enough today if I tried. I had my car window smashed in Manchester last night, and searched so many stores around altrincham this morning for wrap/tape or just anything to use as cover, with absolutely no luck. As soon as I arrived at Toolstation and spoke to Jed at the desk about what had happened he could not go out of his way enough to help me, wrapping the whole window up for me within 10 minutes securely, so I could go about my day/ weekend feeling safer until able to get it repaired. He turned what was a pretty grim day for me around massively- we need more people like you Jed. Thank you so so much again.

Good service as usual. Items in stock . Everyone wearing masks, staff and customers. Good to see

Good choice of tools and materials, easy to use catalogue, and I've found Toolstation to be generally cheaper than Screwfix which is just a couple of hundred yards away. So much easier than trudging round B&Q or Wickes searching for what you need,- just browse online at home, note down the catalogue numbers, and collect from the desk 'Argos-style'. Superb. My review above from 4 years ago. My review now isn't quite as favourable. The convenience is the same, but there are items they used to stock that they don't stock now so there have been times when I've had to search elsewhere or buy online whereas once I could trust Toolstation to have what I need.

Amazing store, with amazing service! Atiq and the team are a credit to toolstation.

Got my gears here everytime. Always have my stock in. Wonderful cheerful staff always goes that extra miles to help!

One of the best trades places to visit. Staff is always very helpful and supportive.

Absolute great service!!! 10 star by Dave at the altrincham branch very helpful 👍👍

Don't be fooled by there order before 9.00pm Mon-Thurs spend £25.00 next day delivery it ain't happening more like 48 hours then when you complain they haven't got a clue pass you over the staff in store are not polite and unprofessional go screw fix instead never had a problem there for all my hassle and waiting all I received was a good will gesture of 10% off next purchase I will never use this unprofessional company again couldn't tell me where my delivery was and then found out evri delivery joke they turned up when they fancy too all round gave it one because couldn't go lower" very Very unprofessional company

staffs are amazing. proces are good and better than Screwfix. i wish they had more stock and a better functioning app or search engine.

Have used this branch a lot found all the staff very helpful nothing to much trouble but backup from main warehouse could be better for them ordered materials don't always arrive as ordered but not branch fault

Online orders are quickly confirmed competitive pricing staff very helpful

The service has recently gone downhill. There seems to be a new team in the Altrincham branch who are either not helpful or need more training. The Scouse guy there is seriously lacking people skills in general and has put off numerous tradesmen with his comments and general demeanour and coming across a jobs worth. It's the comments like, "you need to wait for your text before you come to collect". Although it's 8am, you opened at 7am and I ordered it last night and there is no one in the store, so why not just go and get it now and be helpful?! The older guy doesn't help either if you have a question about an item, he just tells you that "you need to look in the catalogue and order it here". He's also ridiculously slow frustrating regular tradesmen. He clearly needs more support to learn as he works but he clearly isn't getting it. Generally picking up an order is now so slow the only reason I go is to get something is if screwfix doesn't have what I want. The previous team were great and had a superb relationship with customers. Regularly I'd pull up outside and if they were free and saw me they would have the order ready on the counter. The service used to be great, but not any more. You need to up your game Toolstation.

Staff are friendly and site us easily accessible. Knocked off a star as they do not answer the phone.

Always nice people. Speedy service.

If your closing early at least update Google or your own website please

Great staff very helpful

Friendly, efficient store, conveniently located.

Excellent hardware store. Good stock and friendly staff

Great staff and great prices