Excellent. 5✨

Woman in information center gave us false information 3 times. We nearly missed the flight because of her.

Agência de Trapani Porto, funcionários muito mal educados, perto do limite da incompetência e incapazes de falar outra língua que não Italiano. Numa agência de viagens, funcionários que sabem pelo menos arranhar o inglês é o mínimo que se pede. P.S. This is my reply to your answer. First my language is Portuguese and if you do not no the difference between Portuguese and Spanish then I think you should had chosen another profession. Second, I speak Portuguese, Spanish, French (country where I live) and English, and if you really think that you speak English you should try to make the TOEIC, because I seriously think heaven un A2 should be difficult for you. Instead of wasting your time using Google translate to answer in Spanish you should waste your time in English formations and social skills. Have a nice day

Sold us the wrong tickets even thought we said airport many times, which meant we missed our flight at the airport

plan enough time before departure of the bus because there might be a line!

Not helpful. Never respond properly. Bureaucratic. But this is the only place you can get the information on transport, tour, whatsoever related to tourism, what a pity.

Tge staff was always very helpful, buses always on time!

When we asked if there were any Ferries to Favignana they told us it was sold out. We then asked if there was another ferry company offering trips there and they said no...only Liberty Lines. In fact there is also another much cheaper ferry company 'Siremar' just down the street near piazza Garibaldi. The service was terrible.

A horrible service! They were very unhelpful! They tried to get rid of me before even hearing my question!!! Worst place ever!

Rude and grumpy staff!

(Translated by Google) Unfriendly staff and not at all willing to listen to their needs. After purchasing two bus tickets for the airport, having used only one, I ask for a refund for the second, which I am denied, because, not being able to verify if I have endorsed it, they do not take the risk. I tell the guy, but good faith? I answer, but good faith with my wallet. I leave any kind of consideration to you, the reader. For me, the last time I set foot on it. You answer me that I bought a ticket for Segesta at a price you invented. You don't even know what you're talking about, at least you have the decency to shut up. The service is offered by AST. I repeat, never again. Good bye. (Original) Personale poco cordiale e per nulla disposto a le ascoltare le esigenze. Dopo aver acquistato due biglietti del bus per l’aeroporto, avendone utilizzato solo uno, chiedo il rimborso del secondo, che mi viene negato, perché, non potendo verificare se io l’ho vidimato, non si assumono il rischio. Dico al tipo, ma la buona fede? Mi risponde, ma la buona fede con il mio portafoglio. Lascio a voi lettore qualsiasi tipo di considerazione. Per me, ultima volta che ci metto piede. Mi rispondete che io ho acquistato un biglietto della Segesta ad un prezzo che vi siete inventati. Non sapete neanche di cosa parlate, almeno abbiate la decenza di stare zitti. Il servizio è offerto dall’AST. Ripeto, mai più. Good bye.

Great place to get all types of transport / trips. We used it as the local bus service does not run on a Sunday from Trapani to San vito lo capo. They had several services on a Sunday.

Friendly English-speaking staff. Fast service.

Great English tourist help! Helped us purchase bus tickets for Erice and explained the public transit since google maps does not have the information. Also helped us buy tickets for the ferry to Favignana, and airport bus. They even helped rebook our ferry when I gave them the wrong date. So helpful!

You can buy tickets for the airport transfer, no additional charges. Staff speaks English and you can pay by card.