DO NOT ENTER Enter City Hotel We booked our stay at Enter City Hotel based on decent reviews here. What a terrible mistake. I hope our experience will help others to avoid being robbed by Enter City Hotel (under the leadership of CEO Idar Gabrielsen aka "the big boss" as this is how all employees refer to him). We arrived at the hotel whereby we were given a room. We’d booked a double room that sleeps two people but the room given to us could only safely sleep one person as there was a sturdy light fixture with sharp edges directly above the second person’s head, located inside the bed and at the eye/pillow level. We've never seen a fixture like this in any hotel where a guest's personal safety is deliberately ignored. It was obvious to us that the staff has knowingly crammed a double mattress in a space originally designed for a single mattress to fit and misled customers to purchase the room structurally very different from what was advertised on Booking(dot)com. We decided not to take that room and immediately informed the front desk about the issue to request a room change from the front desk. The staff manning reception (Sigbjørn) tried to find us a new room but was unable to as the hotel was fully booked. Sigbjørn also mentioned that the issue with this room and the lamp fixed inside the bed was an ongoing issue that he, quote “trying to fix for some time with no success”. While he acknowledged the issue, the only solution he offered was to either move the bed ourselves or to check-out from the hotel in which case he stated: “the worst case scenario would be a 48hr charge or most likely, no charge at all once the case is raised to the higher-ups". We called the hotel (they had not bothered to contact us at all) a few days later to follow up on the refund status and the only answers we got from multiple hotel staff was "I agree with you but I'm powerless to do anything we have to ask the big boss" and then there was silence for days. Every time we contacted them, the same story was repeated. It seems that all people working in this hotel have no power to decide or do anything, there is no proper managing structure, everything needs to be decided by a single man - "the big boss", who apparently does not bother to resolve matters or allow his employees to take a decision. Because the hotel staff failed to provide us with any useful information for days, we raised a dispute with Booking providing the photo evidence of room being delivered to us. Booking acknowledged the issue and requested Enter City Hotel to issue us a full refund. The Booking customer support was very persistent to help us and they were calling the hotel for days requesting them to issue as a refund. In the end, this is the answer we got from Booking: "Resolving complaints after check-out is challenging and less likely to result in compensation. Please be sure to leave the property a review." Also, Booking were nice enough to pay us a small difference because we had to book a more expensive hotel that night: "We have discussed with our Senior team and they have agreed to reimburse you the rate difference you had to pay when you booked your new reservation at Radisson Blu Hotel Tromsø." We have never had an experience like this after booking hundreds of hotel and Airbnb reservations all around the world. We do expect that not everything works smoothly but that it can be fairly resolved or to find some compromise. However, this is highway robbery and it's even more surprising that this has happened in a super-regulated country such as Norway. If this happens to you please know that you can attempt to get your money back by disputing the charge on your credit card. It will be a very long process but at least you may stand a better chance to get your money back eventually.

We arrived at night and reception was closed but we were able to get a key from the Viking Hotel. The bed is fluffy and good, and the water pressure of the shower is high. Location is good and there is Seven-Eleven two blocks below.

Terrible. Horrible room. Worst matterss ever. Ridiculous price for what you get. Room facing a wall could barely see the sky. Offered microwave and toaster that had to be put on the floor or on the stove due to lack of space. Bathroom with no heating. February. Freezing cold. Hygiene very arguable. Blood stain on our sheets which we had to change ourselves by going in the basement to collect clean laundry. The toaster was dirty. Very uncomfortable experience. Hallways stink, no good air change at all. Worst experience ever for that price

Super friendly and helpful reception lady ♥️ and cosy, nice room with basic facilities. Location 6/5 next to downtown. Flexible early check-in and easy self-service check-out when leaving early.

Excellent place for vacation in the center of the city. We live in the apartment with a small but well equipped kitchenette.

VERY BAD! My wife booked a room on 2 October 2023 for a possible stay on 30, 31 December 2023 and 1 January 2024 via booking.com. Later that day she realized that the dates and our itinerary didn’t line up and requested a cancellation of the booking. Unfortunately she didn’t notice that they have a no cancellation and no refund clause. They responded and said they were unable to cancel the booking and we would lose 100% of the cost if we chose to cancel the booking. We feel that this is rather disappointing since we are 3 months away from the booking date and they will in all likelihood sell the rooms to someone else. Very disappointing to get such poor customer service.

Convenient location and very good service through the reception.

I absolutely loved my stay at Enter City. The hotel is close to everything you need in Tromso, including restaurants, bus, and shops. They also have discounts through some of the restaurants in the area. My room was spacious and I really appreciated having the laundry facility on site. Eva and Alvin went above and beyond to make my stay a pleasant one, with great tips and made me feel very welcome - they were super helpful and kind. I also did a snowshoe tour through a vendor they recommend (with discount) and it was also fabulous.

Nice place near everything. So good double bed in the room, you can make your own coffee and food. Free washing machine & dryer in the basement, laundry soap included! Parking under the hotel. So nice and friendly lady on the reseption. Would 100% stay here again.

One of the finest experiences in Norway stay. Located right in the heart of the small sleepy town tromso, it offers the best what it could. Thr reception is decently manned with timings, very cordial and sweet staff to accommodate our requests of early check in and even late check outs. The elevator takes to a paid parking garage with 200 Nok per night, quite ok I think given the fact that it's in the heart of the city center. Take quick walks to library, harbor, city center and night life etc. Room is quite cozy, warm and absolutely nothing to complain

We were here as a couple in 02/23. Don‘t let yourself get fooled by some of the other feedbacks, for us it was the perfect choice to stay at in Tromso. I‘ll try to explain why: Location: It is two walking minutes away from FISKERGATA Bus station. The airport Express Shuttle stops here, as well as Lines 33 and 42 which bring you pretty much close to everything you want to see (at least that was the case for us) if you want to get somewhere out of walking distance. The location of the hotel was very convenient for us. Sushi and Indian restaurant right adjacent, pretty much everything you want/need is in walking distance. We enjoyed the little kitchen in the room as we both rarely go to the (mostly too expensive and unhealthy) breakfast at hotels. There is a supermarket in 1 minute walking distance where you can supply yourself with all you need to have a snack whenever you wake up and feel like it. Rooms: There is no room service, but you can get everything at all times in the basement, easily reachable with the elevator. The rooms have a big closet, which I appreciate for longer stays. Otherwise it is a standard room with a kitchen. Staff: The staff was very friendly and helpful with all our needs. Summary: You might not get the fanciest hotel room and there are many „newer“ hotels, but for us it provided all we needed and it was the perfect „base“ to explore Tromso and it‘s surroundings. We compared prices a lot and though it was a very busy time in the city we got a good price (call them!). I‘d recommend this hotel to everyone who would rather put his/her money into the fine restaurants and trips in and around Tromso. I would come here again. Very good cost-benefit-ratio.

Convenient location, however water in the shower was lukewarm and temperature in the room was impossible to control.

Great hotel apartments in the centre of Tromso. Super friendly staff.

The location of this hotel is perfect. We booked a room with kitchen, and the Extra supermarket is just 2 mins walk away. All the important things are within walking distance. The bus stops for going to Ersfjord & Sommaroy are also so close. We had a great view from our room, and a very comfortable stay.

Very disappointed with my stay at Enter City Tromsø and do not recommend to any travelers. The hotel was dirty and cramped with extremely poor customer service. They are more concerned with taking your money than they are with helping the customer. Book elsewhere!

I liked it. If you have a problem, just ask the staff for help. The reception is measly 150 meters away (not half a kilometre like some people claim). Room was warm and clean. Kitchen was well equipped enough. The negatives I noticed were: the bed was a little to soft for my liking, no frying oil and you can’t pay the deposit using contactless pay (so no paying using your phone).

Perfect hotel in the middle of the city. Very cheap, awesome bed, clean and a little kitchen in the room with fridge and two hotplates. You could also help yourself in the laundry room with free washing machines and teabags. I like that there was no daily cleaning of the room and no need for check out. Just leave the key in a box.

Although I did not have the opportunity to stay here, I went in to ask if I could leave my bags for a few hours while I had meetings in this side of town. The manager was more than willing and very nice, and was very helpful giving me information about the city and the accommodations. Will absolutely plan to stay here next time I’m in town.

Nice rooms and fantastic service.

The position is super, in the city center, close to everything and the tourist office, where the major part of the excursion starts. It is very easy to reach by bus. The apartment beautiful, comfortable, warm, clean and the cooking area perfect if you want to have breakfast, lunch or dinner. It is perfect!

Great service and fast WiFi. The room is clean and equipped with kitchenette. Supermarkets and necessities just one block away. Free laundry is available as well.