Poor customer service, called day before to pick up my medicine and was told it was ready for pick up. hahaha got there mid afternoon the next day and still waited 1 1/2 hours for it to be filled. Not a happy customer and I'm going to change pharmacy this has happened multiple times.

Wow, I just dropped off and was told my two simple prescriptions would take over two hours to be filled. That’s absolutely absurd. On a week day morning? The place was empty. Fresh out of the ER, and now I must suffer for two more hours. I’ve used lots of pharmacies over the years, and have never heard of a wait time over 30 minutes.

Worst pharmacy I've ever dealt with. They are rude. 90% of them. The pharmacist Hailey is rude, knows EVERYTHING and doesn't try to help at all. Never has the meds you need and so slow your waiting in line no matter the day or time. Definitely need to do some sweeping on this cvs since the reviews are horrible. Moving on to another pharmacy so I don't die

Terrible service! My prescriptions were misplaced several times. When someone finally answers the phone they don't even bother to listen to you but we wonder why Trotwood can't keep any businesses here.

The absolute worse pharmacy I've ever been to. Would give minus 10 but option not there. Won't even answer phone at pharmacy dept. Tried several times in space of two hours without them picking up, waited twenty minutes each time. Best to go elsewhere. Which is what I'll do.

The pharmacy manager Hailey is very rude! I have been filling my medicine there for more than 5years, now this Hailey has messed up my file and created a new file without all my medications or insurance when I tried to talk to her about it she gets rude and talks over me not listening like she's God's gift to pharmacist every where. I'm taking my business elsewhere.

We live less than two miles from this CVS Pharmacy, and the wife has prescriptions she needs for cancer. Drop off the prescriptions, and we're told to pick them up the next day. We go back the next day, and they tell us it'll be another day. Tried calling on day two so we could pick the RX's up, and we were put on hold for over an hour. Tried calling after we were disconnected, and it automatically hung up on me. Time to go to Walgreen's.

Omg this pharmacy is ridiculous. My sons doctor faxed prescriptions over on a Wednesday. 4 days later still don't have them. Drive thru is ridiculous im in line with 4 other cars they take 2 then close for lunch are you kidding me.

Pharmacists will give you conflicting information or downright lie to you about the status of prescriptions. Often the people working the phones won't listen to you when you call and explain issues to them. Very frustrating.

The pharmacy department is the most rude obnaxis crazy disrespectful all around bad people they need an overhaul..