It was my 1st time eating there and I can't complain . Friendly service and food was delicious 😋😋😊. Will be going back for another Italian sub .

Ordered online, said order would be ready in 10 minutes so drove over arriving at the mentioned time. It was 15 minutes later when an employee asked for my name to tell me my order was almost ready. Five minutes later I left with my food. Got home to find it was not as ordered. Both my wife and I had asked for no pickles, guess what we both had. Seems minor, but on top of everything else, it was fitting.

If I could give Zero stars, I would. I went to this Firehouse (Trussville) three times in one week. The orders were wrong every time. I went the first time to pick up my daughter’s and her fiancé’s food. They made my daughter’s sandwich all wrong. I Didn’t realize it until I was home. She had to deconstruct everything and add things from our fridge. She called and the manager was rude. The second time, I ordered food and the sandwich didn’t have the items I asked for on it and they put things on that I didn’t want. I called the DM and she said I could get another one, no charge. I went back a couple of days later and they made it again. I checked it, but it still didn’t have any condiments on it , or some veggies. Firehouse is Expensive and Used to be my favorite sandwich shop. But they have messed up our sandwiches the past Ten times. The new manager is extremely rude and I’ll just keep my money. This place needs an overhaul and training to give customers WHAT THEY PAY FOR. NOT GOOD!!!!!!!

If your business hours are till 9pm, then a customer should be able to walk in at 20 minutes till 9 and place an order. That is not what happened to me. When I walked in the store at 20 minutes till 9pm, with the NEON OPEN SIGN LIT, the employee said.. "I'm sorry, we are not taking any more orders". I said "not even for a salad". She said "no". I said "you should close and lock the doors and change the sign on the door to close at 8:30." I'm not sure if the problem is poor training, lack of communication from managerial staff or just that the employees don't care. But either way, it was not acceptable. I sat in the car to write this review and 5 people went in after me and were told the same thing. The only person that got food was the door dash driver who picked up food at 8:55pm.

Great service and friendly people.

You get your money worth. Not like Subway, you don't have to search for the meat its stacked at no extra cost.

Overall great experience! A special shout out to the lady that was up front and in charge during my lunch time visit. She had a lot of energy directing and keeping the staff focused and moving along during a very busy time. When I came in, I was about 6th in line and the staff didn't miss a beat. I will definitely be back!

My sub was delicious, customer service not so great. The cashier was rude and smacking gum as she was taking my order. I take customer service very seriously when visiting an establishment. I started to walk right back out the door.

I love the service the GM Leslie and her staff give. . They know me by name and aleays willing to do last min catering for me. . the food was hot and fresh. . Byt please being back the lemon cooler cookie. Those were my favorite

Ok this sub was amazing. I needed more because normally I share a foot long but this was so good that I immediately regretted not getting a foot long for myself. I got a philly cheese steak. I would chop the green peppers thinner or smaller because they were huge chunks but that isnt a big deal, but would make each bite have a green pepper amazing taste if it was smaller. Definitely enjoyed. The bathrooms were also nice and clean. Great experience over all.

I love their sandwiches and all great at friendly staff just a little high wish there was one closer to where I lived

The people were nice enough, but the large cheese steak was 12.99 and didn't have enough meat to fill the bun! They also barely put any mayo on it. If you want a real philly and are going to Birmingham check out T-bones. His large T-bone Philly's are 9.25 and have so much diced steak on it that it's a meal by itself! Do yourself a favor and support a black small business owner, and once one you fall in love like I did, I hope you'll join me in convincing him to start a franchise!

Oh my goodness! So amazing!! The servers were so very nice. The food tasted so fresh and was made fast but no so fast that you thought they didn't care. The bread was warm and soft and the meat was juicy. There was just the right amount of veggies and sauce. It was a delicious mix of food.

Update 5/12/2020: Stopped by to get a sub the other day and ordered by phone. When I went into the shop to pick it up, none of the employees were wearing masks. I find this incomprehensible both as a customer and would as well if I worked there. I won't be ordering from Firehouse until all employees wear masks. ----------------- I eat here every time I travel to Bham. Today I was traveling early and went to get a sub at 10:30 a.m. Their register system was down, so they could not ring my order up. They took my order by hand and gave my son and I a complimentary sandwich! Customer for life!

I called in an order, was told it’d be ready in 10-15 minutes. Got there and my order was not ready. Waited so long that I did get a complimentary canned soda but my order, a Firehouse Steak & Cheese with mushrooms that was supposed to have Sautéed steak, melted provolone, sautéed onions and bell peppers, mayo, and deli mustard didn’t have anything but Sautéed steak, melted provolone and mushrooms. Totally plain and disappointing after waiting over 25 minutes! How can an order be messed up that should be so easy? On one part of the menu it mentioned lettuce and tomato, but I didn’t get those! It didn’t even have mayo or mustard! It definitely was NOT worth what I paid for, nor what I thought I was going to get. I was very, very disappointed.

The food was good.

Today I got the best meatball sandwich ever thank you the crew was very professional

Eaten here multiple times and NEVER been disappointed.

Best sub ever!!!

Perfectly delicious. The order takers were very fast and courteous. Well worth the prices.

𝗜 𝗵𝗮𝘁𝗲 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗰𝗵𝗲𝗿𝗿𝘆 𝗹𝗶𝗺𝗲𝗮𝗶𝗱𝗲 𝘄𝗮𝘀 𝗼𝘂𝘁 𝗯𝗰 𝗶𝘁𝘀 𝗼𝗻𝗲 𝗼𝗳 𝗺𝘆 𝗳𝗮𝘃𝘀 𝗮𝗻𝗱 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝗶 𝗹𝗼𝗼𝗸 𝗳𝗼𝗿𝘄𝗮𝗿𝗱 𝘁𝗼 𝗵𝗲𝗿𝗲 𝗯𝘂𝘁 𝗼𝘁𝗵𝗲𝗿 𝘁𝗵𝗮𝗻 𝘁𝗵𝗮𝘁 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝘄𝗮𝘀 𝗴𝗿𝗲𝗮𝘁, 𝗮𝘀 𝗶𝘁 𝘂𝘀𝘂𝗮𝗹𝗹𝘆 𝗶𝘀! 𝗧𝗼𝗼𝗸 𝗮 𝗳𝗿𝗶𝗲𝗻𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗶𝗺𝗲 𝘄𝗵𝗼 𝘀𝗮𝘆𝘀 𝗶𝘁 𝘄𝗮𝘀 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝘀𝗮𝗻𝗱𝘄𝗶𝗰𝗵 𝗵𝗲𝘀 𝗲𝘃𝗲𝗿 𝗵𝗮𝗱! 𝗜 𝗮𝗴𝗿𝗲𝗲𝗱. 𝗟𝗼𝘃𝗲 𝗺𝗲 𝘀𝗼𝗺𝗲 𝗳𝗶𝗿𝗲𝗵𝗼𝘂𝘀𝗲 𝘀𝘂𝗯.

The staff here is amazing . They are always working together smiling and saying welcome to firehouse .

Love the sandwiches, but beware they are busy during the lunch rush so plan according.

When enter the facility there was no one at the register, and once my order was placed. I went to get my drink the machine was completely out of any or all selection. When telling the cashier she get smart and said "omg yall did you hear that the drink machine is out of most drinks." I walked away and they other workers turned to her and said what and she repeated herself again "omg yall we are out of almost all our drinks" and the walked away laughing. The staff is very unprofessional and mocking this is not the first time I have had a issues with the Trussville location. This location need all new staff and a better interview process along with better customer service training videos....... Food was room temp and lacking overall flavor we also got no pickle. This place had gone in the dumps.

Great food, friendly clean environment, very timely service. Altogether fun environment to wait on your food

Always good, love the selections, very tasty, and the staff at the Trussville location is always attentive and prompt. We eat here about once a week.

If I could give this place 10 stars I would. This is my 2cd time visiting and the food were great both times. Unlike Subway, they're not stingy with their products and you get your money worth. Pricey but worth it! I also like the fact that the manager acknowledged her crew/team and told them good job during the lunch rush. As I am typing this message now she just said it again to her team. So 10 more stars! Always applaud your crew. That's what makes them wants to come back the next day and work for you. Great Job, Trussville location!!

I have always had a good experience at this location. Zay almost always remembers my order, the store is always very clean. I saw another review about rude employees, I have never experienced that in the 6+ months I have been to this location. If anything I have experience the opposite, excellent customer service and always clean. I go after the lunch rush so normally between 1:30-2:30....never that long of a wait and everyone is very polite. I'm pretty much a once a week regular

My wife's sandwich was cold and drowned in mayo and rubbery cheese, all but inedible. My sandwich was ok. Was charged for garlic bread and didn't have it on the sandwich

Sandwiches were made perfectly like chefs kiss, they were slammed with orders and catering but still timely service.

Great service! Really nice young ladies that work inside. My Sub is always made right. They remember me and my usual order, they always remember to give me an extra pickle.

Told us it would be a 30 minute wait ordering dine in due to a high volume of online orders. We were in the restaurant ready to order and it would have only taken 5 minutes to make our food. We are local customers and we will not be back.

Sub wasn't bad but also wasn't fantastic. The macaroni was trash. Wasted 5 bucks on it. I got the cheddar and brisket. It was decent bur kinda skimpy and barely any BBQ sauce

Firehouse is a great place to get a sandwich. They also have my favorite hot sics, Captain Sorenson's.

The best sub ever

Ordered a split basket large New York steamer. Came not split. Corned beef had a lot of gristle. Tables not sanitized.

Waited a half hour for a small sub that I didn't even get. To worried about door dash! ; edit 9-3-2020 went back tonight to try again and got a perfect sandwich! Really nice service with a smile! Maybe a five minute wait. I feel better about going back !

Great sandwiches as usual. You get what you pay for.

Great food, polite staff and fast service. Delicious every time!

My wife and I got the Hook and Ladder sub. It was one of the best subs we ever had. Will definitly recommend and will return soon.

I had never eaten at Firehouse Subs before. My power went out during a storm and I was just looking for a place to sit down to eat and plug my laptop in to finish studying in the middle of the Covid-19 fiasco. The food was good but the staff was less than cordial. The girl at the register didn't say 2 words to me, no "hello" "how are you" "welcome to Firehouse"...nada! ...and it was like pulling teeth to get any information out of the other two behind the counter. But, again, the food was delicious.

Service left a little to be desired. When you talk in a low voice and you are behind a mask...difficult to hear. Heard my name called to pick up my order and no "anything else", just back to their conversation.

Spend over 30 dollars for 2 sub sandwiches. I could add 10 dollars an bought a couple steaks dinners.

This place has never disappointed me have always loved it

Don't eat subs.... Unhealthy

Ran by sooooo many kids. Where were the adults the supervision, management. The kids did the best they could. Very respectful. But the food was terrible, and we waited so long everyone did.

Bad customer service

Excellent and quick service.

Quick service

AMAZING! Best sub I have ever tasted. Will definitely be back again. 10/10 would recommend, especially since it also ssupports the local Fire Department.

Staff has always been welcoming and friendly when we come in. Your sandwich usually looks just like the pictures

I usually eat here (Trussville, AL) Location once or twice a week. Unfortunately, I won’t be coming back. I was turned away and told they were “closed” 40 minutes before closing. I’m sure the franchise and the owner of the franchise would probably not agree with turning money away. Especially with the Covid restrictions and shut down we have/had. I then, walked out to my car. Called and asked if they were open. They said, over the phone. They were open. I put the order in. The surprised look on their faces when I walked in. Again, I will not be back. I ordered this last time. To prove a point.

Good food but expensive

Great subs! The service was excellent also. I'll definitely be back....

On more than one occasion have been placed on hold while trying to place a pickup order, and they never picked up to find them not helping anyone. Service leaves more to be desired, but the subs are pretty good.

The sub was great. The best I had.

Love food

It was ok

Order was right and sandwich was excellent!

Great sandwiches!

Just as good as always

Love the cajun chicken.

Love the New York steamer

Always Good

Clean friendly

Great customer service, friendly, order came quick, and it was delicious!!!