(Translated by Google) Hello Management of RSUD Dr. R. Koesma Today I checked at the eye clinic of the RSUD, I registered online via the application and came on time, I arrived at the poly before 8 o'clock. When I came to the poly there were only cleaners in the room. Then I waited for some time before an officer/nurse came (male) then I knew that he was a nurse/officer who called the patient. At around 08.30 WIB, I went into the room and asked when the practice started, and according to information he was waiting for the doctor to come and from his information, the new doctor came at around 09.00 WIB. ️ So, this is the problem, what time does the eye clinic actually start? And please, for example, at 08.00 WIB, I hope the doctors and nurses who check are more disciplined because you work to serve the community, especially in the health department. FYI Cardiology clinic has started service starting at 08.00 WIB I was then served at 09.00 WIB, and at that time I took a photo in the room and was reprimanded by the father who was calling the patient at that time, because I took a photo and he said it violated the Constitution until I wanted to be summoned by officers (perhaps security) and the legal management department. Because I didn't want to linger, I finally deleted the photo. If you reprimand someone, see what the problem is and be more polite. Let everything be more comfortable. That's today's experience. Hopefully it can be a correction for the hospital in the future as a public health service owned by the government. Maybe there are other patients who have had an experience like mine, which can be conveyed so that it can be improved in the future. Thank you (Original) Hallo Management RSUD Dr.R.Koesma Hari ini saya periksa di klinik mata RSUD, saya sudah daftar online via aplikasi dan datang tepat waktu, saya sampai di poli sebelum jam 8. Pada waktu saya datang ke poli yg didalam ruangan hanya petugas kebersihan. Kemudian saya menunggu sampai beberapa waktu baru ada petugas / perawat yg datang ( laki-laki ) yg kemudian saya tahu kalau beliau perawat / petugas yg memanggil pasien. Sekitar pukul 08.30 WIB, saya ke dalam ruangan dan menanyakan kapan praktek dimulai, dan menurut info beliau menunggu dokter datang serta dari info beliau saat itu juga dokter baru datang sekitar pukul 09.00 WIB. 😇 Nah ini yang jadi masalah, sebenarnya praktek poli mata dimulai jam berapa ya? Dan tolong kalau misal jam 08.00 WIB harap dokter dan perawat yg memeriksa lebih disiplin waktu karena anda bekerja untuk melayani masyarakat apalagi di bagian kesehatan. FYI Poli jantung sudah mulai pelayanan mulai jam 08.00 WIB Saya kemudian di layani pukul 09.00 WIB, dan saat itu saya mengambil foto dalam ruangan di tegur oleh bapak yg bagian panggil pasien saat itu, karena saya mengambil foto dan katanya melanggar UUD sampai saya mau dipanggilkan petugas ( mungkin security ) dan bagian hukum managemen. Karena saya tidak mau berlama-lama akhirnya saya hapus foto tsb. Kalau menegur seseorang ya dilihat masalahnya apa dan lebih sopan. Biar semuanya lebih nyaman. Demikian pengalaman hari ini. Semoga bisa menjadi koreksi buat RSUD ke depan sebagai layanan kesehatan masyarakat milik pemerintah. Mungkin ada juga pasien lain yg mengalami pengalaman seperti saya bisa disampaikan agar menjadi perbaikan ke depan. Terima kasih

(Translated by Google) Thank God the management has improved a lot, quite a lot of improvements in terms of cleanliness, service quality & queues. Suggestions, that the map of the room be placed in every corner to make it difficult for patients & families, as well as emergency evacuation routes and safe gathering places so that signs and information boards are provided. (Original) Alhamdulillah manajemennya sudah banyak berbenah, lumayan banyak peningkatan dalam hal kebersihan, kualitas layanan & antrian. Saran, agar peta ruangan di tempatkan di setiap sudut supaya memusahkan pasien & keluarga, demikan juga dengan jalur evakuasi darurat serta tempat berkumpul aman-nya supaya diberikan sign dan papan informasi.

(Translated by Google) Sorry, I've been annoyed with the cashier many times, for example, I'm from the emergency room, I want to redeem the medicine, I usually give a sheet of paper, I gave it a span tone (excuse me) while I handed it over Just keep on doing what he's doing, this is it, if that's true, Ms. Madam, the staff has been in a lot of trouble, I understand, but how hard is it to answer? want to pay for medicine, he doesn't work for a very long time, almost 20 minutes even though it was night, there wasn't any queue, even though I'm patient from the emergency room, please give me a warning for the cashier, sorry and thanks (Original) Maaf saya udh berkali" kesel sama bagian kasir nya sih, misal saya dr igd ya, mau nebus obt kn biasanya diksh lembaran kertas tuh, saya udh kasihkn dengan nada span (permisi) sambil saya serahkn kertas itu, eh petugasnya suuering g jwb cuma dilirik aja trus lanjutin apa yg dia kerjakan, gini ya kalo memang mbak mbk petugasnya memang sedah repot g papa, saya ngerti tp apa susahnya dijwb (oh iya ditaruh situ dlu ya, mohon ditungg) sambil senyum, daaah gitu aja ko susah, pernah lagi saya mau bayar obt juga dia g ngerjain sampek lamaa banget, hmpir 20 menit pdhal itu malam, g ada antrian apapun, pdhal saya pasian dr igd, mohon di ksh teguran y untuk bagian kasirny, maaf dan trimksh

Ok

Antre lamaa

Good

Like..

(Translated by Google) Yesterday, my heart's intention was to get enlightened information regarding the skin disease that I was experiencing, it's a shame I didn't even get any information from the doctor. Waiting for the specialist doctor has been a long time, once he comes in, it's really a moment. Just looking at the wound, the prescription was given, that's it. After that the doctor immediately left again. Nothing friendly at all. Leaving the room feels really "tough". Huh, that's all. What's wrong with me, how come I don't know what the diagnosis is? What are the complaints, they are not asked at all. Even when I redeemed the prescription, the pharmacy didn't provide it, it was only available at the doctor's pharmacy, he said. That's where I was, I was surprised that almost 1 million of the medicine had run out. Because in my opinion it was too expensive, in the end I only paid for 1 drug. Please the Hospital, pay more attention to the doctor's service to the patient. What is the patient's right must be conveyed and not underestimated. Because I was really dissatisfied, in the afternoon I went to a private hospital in BJN. Previously, there was no intention to go to the hospital, but on that day it was only at the hospital that the doctor Sp.KK opened a practice, at the other Tuban Hospital there was no schedule. When I checked at this private hospital, it was really different, the doctor was nice, communicative, the part that was sick was really seen and explained what the diagnosis was. Giving the prescription was also based on patient complaints, not just carelessly, I happened to be pregnant so I was given a really safe prescription. And when it was redeemed, it turned out that the payment did not reach 50 thousand for the medicine. Hopefully this can be a lesson to be able to prioritize service to patients. The complaint that I submit is of course only a small sample of forms of dissatisfaction with public services. But hopefully it can be a meaningful evaluation material for the good of the Tuban Hospital in the future. Thanks. (Original) Kemarin, niat hati ingin mendapatkan pencerahan informasi terkait penyakit kulit yg saya alami, sayang sekali saya malah tidak mendapatkan informasi apa-apa dari dokternya. Nunggu dokter spesialisnya udah lama, sekalinya masuk, bentar banget. Dilihat lukanya doang habis itu dikasi resep, udah. Habis itu dokternya langsung pergi lagi. Tidak ada ramahnya sama sekali. Keluar ruangan berasa "cegek" banget. Hah, gitu doang. Sakit apa aku ini kok gak dikasi tau apa-apa diagnosanya apa. Keluhannya apa juga sama sekali nggak ditanya. Saat tebus resepnya pun di bagian farmasi tidak menyediakan, hanya ada di apotek milik dokternya bilangnya. Kesanalah saya, kaget dong obatnya habis hampir 1 juta. Karna menurut sy terlalu mahal, akhirnya cuma nebus 1 obat aja. Tolong pihak RSUD, lebih memperhatikan pelayanan dokternya ke pasien. Apa yg menjadi hak pasien harus disampaikan dan jangan diremehkan. Karna bener-bener nggak puas, sorenya saya pergi ke RS swasta di bjn. Sebelumnya memang gaada niatan ke RSUD sih, tp di hari itu memang cuma di RSUD aja yg dokter Sp.KK buka praktek, di RS tuban lain lagi gaada jadwalnya. Pas periksa di RS swasta ini beda banget dong, dokternya enak, komunikatif, bagian yg sakit bener2 dilihat dan dijelasin diagnosanya apa. Ngasih resepnya pun berdasarkan keluhan pasien, nggak asal sembarangan, kebetulan saya sedang hamil jadi bener2 dikasi resep yg aman. Dan saat ditebus, ternyata bayarnya nggak sampe 50rb dong utk obatnya. Semoga bisa jadi pelajaran untuk bisa mengutamakan pelayanan kpd pasien yaa. Keluhan yg saya sampaikan ini tentu hanya sampel kecil dari bentuk ketidakpuasan pelayanan publik. Tapi semoga bisa menjadi bahan evaluasi yg berarti untuk kebaikan RSUD Tuban kedepannya. Terimakasih.

Saat ini RSUD dr. R Koesma Tuban melakukan perbaikan perbaikan baik di sisi pelayanan,fasilitas,sarana dan prasarana sehingga nantinya bisa lebih baik lagi dalam memberikan pelayanan,, Untuk pengantrian di rawat jalan memang sudah sesuai dikarenakan pasien semakin banyak jadi harus bersabar, untuk pasien di UGD juga sesuai dengan kriteria prioritas kegawat daruratan,,contohnya kemarin saya tes kesehatan rohani dan jasmani untuk persyaratan PPPK tapi alangkah lebik baiknya jika tenaga kesehatannya ditambahkan karena calon PPPK juga banyak dan mohon untuk lebih di tertibkan lagi,,Over All pelayanannya memuaskan terima kasih..

Ok

Good hospital

Its very good

Service excellent