1/5 junior L. 1 year ago on Google
Terrible.
Came
here
with
my
pregnant
wife
to
exchange
some
hair
color.
My
wife
used
to
work
here
and
had
a
question
on
the
exchange/return
policy
because
the
cashier
stated
that
the
policies
have
changed
since.
My
wife
heard
who
appeared
to
be
the
manager,
scoffing
under
her
breath
at
a
distance.
That
was
the
first
sign
of
unprofessionalism.
The
manager
then
walked
around
the
corner
and
stated
that
the
policy
had
changed
and
my
wife
was
confused
so
she
continued
to
discuss
the
policy
to
get
better
clarification
but
I
suppose
the
manager,
and
another
customer
(unrelated
to
our
situation)
thought
that
she
was
being
rude.
The
customer
proceeded
to
talk
about
how
sephora
had
a
similar
policy
but
as
my
wife
stated,
she
used
to
work
here
and
thought
the
policy
was
different
than
expected.
My
wife
then,
grabbed
another
product
equivalent
to
the
amount
of
what
she
was
trying
to
exchange.
The
manager
had
already
walked
back
into
another
aisle
where
the
nail
product
was
at
and
proceeded
to
say,
"and
even
with
you
having
color
already
in
your
hair,
you
should
or
would
normally
test
a
strand
before
using
all
product."
My
wife
does
not
do
this
and
didn't
do
this
as
the
one
bottle
she
had
already
used
was
gone
already.
There
was
nothing
that
she
could
change
about
the
situation,
so
we
both
felt
that
this
comment
was
really
unnecessary
as
the
situation
was
already
handled
and
she
wasn't
trying
to
argue
about
it.
She
happily
grabbed
the
bottle
of
dye
and
was
ok
with
that.
Point
being,
the
manager
was
the
only
one
being
unprofessional
and
we
will
not
be
returning
to
this
horrid
location.
No
wonder
it
was
as
empty
as
it
was.
Still
lacking
the
poor
customer
service,
even
after
1.5
years
of
my
wife
not
working
there.
Very
sad
and
disappointed
to
have
this
happen
at
sallys
today.
They
really
should
close
this
place
down.
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