5/5 stella s. 7 months ago on Google • 4 reviews
TLDR
Experience
with
a
Twist;
Ok
so
let
me
start
by
saying
this
went
from
a
terrible
experience
to
a
really
awesome
one
that
honestly
made
me
reflect
on
how
I
should
look
at
frustrating
hospitality
situations.
Initially,
I
was
irritated
because
my
order
got
bumped
the
night
before
by
DoorDash
(keep
them
in
mind,
they
come
back
in
later)
and
was
not
necessarily
starting
out
satisfied.
It
was
my
boyfriend's
birthday
this
past
weekend
and
this
hiccup
definitely
was
not
a
welcome
one.
Regardless,
the
next
day
the
order
went
through
and
I
was
feeling
somewhat
better.
Unfortunately
however,
DoorDash
failed
to
account
for
menu
changes
when
bumping
the
order,
making
it
so
half
the
items
I'd
purchased
were
not
available
that
day
for
the
same
price.
Upon
receiving
a
call
from
a
female
employee,
I
was
fairly
miffed
about
it
and
did
react
not
as
maturely
as
I
should
have.
Yes,
I
can
make
the
excuse
that
it
was
due
to
the
mounting
issues
that
had
been
occurring
with
the
order,
but
that's
not
a
real
reason
to
go
in
to
a
conversation
with
a
negative
attitude.
What
followed
is
what
really
irritated
me,
but
also
has
made
me
admire
the
woman
who
I
dealt
with.
And
also
think
DoorDash
needs
to
start
being
more
transparent
with
its
vendors
and
customers
altogether
to
avoid
conflict.
After
some
back
and
forth
between
the
restaurant
and
DoorDash
and
myself,
the
employee
and
I
came
to
find
out
that
the
order
had
been
canceled,
to
which
we
both
were
told
that
the
opposite
party
had
done
the
cancelling.
Fast
forward
a
bit
and
I
am
on
a
three
way
call
with
DoorDash
and
the
same
female
employee
(it's
been
about
30-45
minutes
at
this
point)
and
they
finally
admit
that
the
Dasher
chose
to
simply
cancel
the
order
altogether
and
we'd
both
been
lied
to.
At
this
point
I
was
outraged.
I
also
was
feeling
like
a
bit
of
a
dingus.
After
dealing
with
me
getting
progressively
more
snarky
during
our
initial
interaction,
this
employee
had
the
grace
and
patience
to
entertain
my
desire
to
find
out
the
real
cause
of
the
confusion
and
maintained
a
calm,
polite
demeanor
despite
the
fact
that
she
was
truly
getting
the
worst
deal.
An
aggrivated
customer,
wasted
product,
wasted
time,
and
wasted
emotional
energy.
For
this,
she
deserves
major
kudos.
She
also
deserves
an
apology
which
I
am
extending
here
and
hope
she
accepts.
Following
the
DoorDash
situation
I
simply
reordered
on
their
personal
site
not
wanting
to
give
DD
a
single
cent
more
and
got
my
food
in
under
an
hour.
Please
do
not
give
DD
your
money!!
The
delivery
service
through
them
was
a
fraction
of
the
price,
the
items
were
less
expensive,
and
the
food
items
available
were
all
correct.
(I
got
an
extra
item
and
increased
my
tip
on
my
second
order,
it
was
still
$5
cheaper).
The
driver
was
fast,
followed
instructions
and
was
super
polite
as
well;
everything
was
still
piping
hot
when
I
got
it.
The
food,
for
being
Americanized
Chinese
food,
was
a
delicious
cheat
day
treat.
I
recommend
the
Fried
Fish
app,
my
boyfriend
ate
two
full
dinner
sets
of
the
Teriyaki
Chicken
and
the
Beef
and
Mushroom.
Loved
it
all.
Please
consider
giving
this
place
a
try.
It's
not
the
most
eye-catching
location,
but
they
have
some
good
f**ckign
food
and
even
better
staff.
Remember
to
be
kind
to
your
hospitality
workers,
you
never
know
what
they've
had
to
deal
with
when
it
comes
to
that
day's
BS.
Hypocritical
I
know,
but
I
hope
to
make
up
for
my
less
than
stellar
level
of
patience
here
with
several
more
delicious
meals
and
big
tips
in
the
future.
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