Cost cutters has continued to go down hill since being bought by the current franchise a few years ago. They keep upping prices but don't provide the education to keep stylists up to date on education to reflect the higher prices. The building itself hasn't being fixed up in years, it's falling apart, the sign is raggedy, wallpaper coming off the walls, and just has an outdated look. You can't charge 2023 prices with 2000's looks and knowledge. The business has a hard time staying staffed with says a lot, good employees leave because of how businesses treat them. Among their price increases on guests they changed the employee pay scale in 2023 to effectively pay stylist and managers less so they can pocket more despite the workers doing all the work. They preach respect, responsibility and reciprocity, but those values are seriously lacking among upper management. They will lie to state governing boards to make sure you don't get paid for vacation time THEY approved because they're cheap and lack morals. If you're sick or can't make it into work for any reason they will retaliate and cut your hours to try to make you quit. Long story short, if you're a stylist looking for employment RUN. And if you're a guest who values how your stylist is treated then I wouldn't do business with any of the cost cutters in town. *In response to their response: you've only had the franchise for 3 years, you can't take credit for employees who've been their for so many years. And I'm sure they do respect the values, you as owners, and upper management do not. As to why Im posting months later, it's as I still wait for the labor board because of your lies you told them, so this seemed like a good time to warn others about the shadiness of your business. As for me, my business is thriving, thanks.

Made an appt. for 2:40pm online (at approximately 12pm), arrived at 2:35pm and was told they were behind….no big deal…one woman was finishing up a cut and assured me I would be next up. Meanwhile a guy walks in and they tell him there is a 30 minute wait. Both woman finish their respective cuts. One woman disappears for 20 minutes+. The other girl tells the walk in guy (who arrived after my “scheduled” appt.) and said he was next, then me. Now i have been waiting for my “scheduled” appt for 40 minutes….I mentioned that I have an appt….the guy says, “so do I.” No dude, you don’t! You walked in after me while I was waiting for my appt. I told the girl that I had made my appt online…she says, “ I believe you…” I don’t need you to “believe” me, I need you to honor my appt. I left…never to give them my business again!!!!!!!

Bad management, hard to keep employees because they pay little. They want you to drop your personal life to sustain their buisness. If your like angel and follow blindly with the company you'll get a little further but if you want to stay stangment and be a mediocre stylist this is the place for you. If you want more money, more opportunity there's plenty of other salons who are willing to pay extra for your knowledge and worth

My son was in tears by the time we left. He held in until we walked out the door but the stylist basically manhandled him and cut him on the neck. When we got home we realized the cut also wasn't symmetrical. He made me promise to never take him back. Which is unfortunate, because we used to think they were good.

Tonya was recommended to me because I was struggling to see my normal stylist. She was helpful and asked questions prior to coloring and cutting my hair. Great job!

Great atmosphere! I really enjoyed getting my hair cut this morning. Angel is a blast to talk with and her upbeat personality makes you so comfortable and want to return again and again. I highly recommend this location. My cut is exactly what I asked for!

I have been going to Esperanza for several years as she gives me great haircuts! She's a very good listener and takes her time to make sure I'm satisfied with the results. I heartily recommend her! Jadel R.

Cost cutters is my go-to for haircuts. Esperanza does an amazing job. She has a great work ethic and takes her time to ensure each customer is happy walking out. I haven't gone to anyone else since!

I’ve been coming here for about two years and have always had great service from Angel. Professional and honest and always makes sure I leave happy. Thank you Angel!

Was very happy with a stylist at this location, but I will discontinue using cost cutters. Had an appointment/ reservation per usual, but once again, I had an issue being seen around the time of my appointment. Walked in 1 minute before the appointment, as the stylist I had an appointment with was walking a lady to her chair. I was told to wait and I'll be called when ready. I asked if she just took that lady back to get started, which she did. I wasn't able, nor willing, to wait for this ladies' cut to be completed. I was only offered "sorry's" and no explanation. Why bother using a reservation / appointment system if it's not going to be adhered to? Why take back a ladies' cut / style at the time of my appointment? Customers don't seem to matter, so I'll be happy to go elsewhere.

I have an extremely hard time trusting people to cut and color my hair but needed it done so I went here. I used Alexis the manager of the location and she was absolutely amazing. Everything came out perfect with her. I have since moved 5 hours away but still make the trip every few months to get my hair done by her! Make sure you check her out while there!