Pros: good location near plenty of restaurants and grocery stores. Rooms and facilities are clean and comfortable. Cons: Worst breakfast I've ever seen at a Holiday Inn. I got there 20 mins after it opened and this is what it looked like. There was no large group there that cleaned it out. Came back 10 mins later and it still looked like this (though they were bringing out eggs and bacon) Also, my IHG profile is set for preferring a high floor, away from elevator. They put me in a first floor room that was almost the closest to the lobby. I asked to be moved and the front desk person acted like it was a great inconvenience to them, no apology for ignoring my preference. The shower temperature has almost no modulation, FYI. It just stays the same temp wherever you set the dial.

The hotel staff was great. The room was clean and ready to go. Unfortunately, they put me in room 112. I heard the elevator and the back external door all night long. I had to put in my sound reducing ear bud to try and reduce the external noise but it didn't help much. I think other rooms would be fine just the room they put me in was not good. Again I will say the staff was great and the hotel was clean.

This hotel is better than most of the "high end" hotels I've stayed in. Both times I've stayed, the room is exceptionally clean, even under a black light. I have yet to enjoy the breakfast, as I'm usually checking out around 3am, but the evening clerk Floyd, is the SWEETEST, friendliest, most helpful person you could ever talk to! Thank you!🙂 No fault of the hotel; there was an extremely loud person in the room next to me, playing music and taking phone calls until 2am. Due to how violently people respond now days, I wouldn't, nor would I ask the staff to talk to the occupant. I travel for a living, so ear plugs would probably be recommended here.

I paid in advance for 2 rooms...Huge mistake on my part. I am a Priority Club Diamond Elite member...basically, many, many years of experience with IGH hotels, with numerous stays all over the country. On this particular occasion, I was going to meet several family members for a mini-holiday, but almost everyone came down with the flu...temperatures of 102, headaches, body aches, chills, nausea...the whole bad deal. In light of this, I opted to cancel and request a refund, as I have been a long-term customer and you can't help getting the flu. I called, the clerk at the front desk couldn't connect me to the manager. She REFUSED to speak to me in person. She said that the reservations were not refundable under any circumstances. The temptation to go there and pass the flu to the entire crew was VERY tempting, but that wouldn't have helped anyone in the family feel better, so I refrained. Instead, I called corporate. The extraordinarily nice consultant that I contacted there was able to intervene on my behalf and contacted the manager, Stephanie (aka...Karen), the one who refused to speak to me. After a wait of several minutes, I agreed to a compromise. One of the two rooms would be refunded (still waiting for that to come through). I decided to post this review, based upon my experience with the hotel management. I most definitely would never recommend paying for a room in advance. I would be extremely cautious about ever staying at this location in future. Actually, I would go out of my way to avoid this location, period. Hopefully, my promised partial refund will actually materialize (not holding my breath), but at least I learned a couple of valuable lessons. Avoid paying in advance, and avoid nasty managers, if you have any advance warning (now you know about this one, at least). Pay it forward! Nov 3, 2023 Interesting response, Stephanie! Way to throw the hired help under the bus! I suppose that the desk clerk that I spoke to when I first reached out to you (before involving corporate), is either no longer working there, or is not aware that she was thrown under the bus. I do have the phone records to prove that I called your hotel before trying corporate, but, be that as it may, I am glad that I didn't hold my breath for that refund (now 2 weeks and counting, after I was told it would take 5-10 days...). It (the refund) has still not been processed by my credit card company. But, I filed a dispute with them and was given a conditional credit, so I suppose that you get to hash that out with them once they reach out to you. Hope that you enjoy the weather, and the coming holiday season... Linda G. Still dissatisfied IHG customer

I stayed in this hotel for a conference. I called many months, in advance, to block rooms; however, they told me they couldn't do that. I advised the hotel would likely be full during conference week. I gave them the dates. Upon arrival, they were out of bowls, coffee creamer, and toilet paper. We were told the truck didn't come for another couple days. The breakfast items were not restocked when empty, and 2 days in a row there was an empty pan of cinnamon rolls that sat for over 30 min without being refilled. Cereal and oatmeal were not an option because they were out of bowls. Customer service was below average and they seemed to not care our attendees were upset. I do not recommend this hotel for large groups.

The hotel was clean and the bed was comfortable. The breakfast was good, especially on Friday and Saturday was not as stocked. The pool was warm and well maintained. The exercise room had good equipment in working order. It was conveniently located. There were railroad tracks near, but the noise was muffled and not disturbing. There was a nice seating area out back where we enjoyed a cocktail.

Nice hotel. Rooms clean. They could use a larger parking lot, but not a deal breaker for us. Breakfast was good, server was really sweet. At check in we got a good recommendation for dinner.

The rooms were nice but very small with two beds that barely fit two adults. This time with my family was very disappointing. From the time we checked in and left we had to smell a marijuana stenched room all night and day long.

The rooms are great, they seem to have just recently remodeled the rooms which was nice! The breakfast was great and the staff even greater. Floyd is a treasure among mankind and was very kind during our stay. I highly recommend!

The bathroom is stocked full of (Dove) products. Everything was spotless and clean. The beds are very comfortable with plenty of pillows.

I com here often for work. My experience has always been GREAT!! The staff members are very friendly and helpful! I am always greeted with a smiling face! The rooms are nice and clean! This is my go to hotel in this area! I highly recommend this location! I will continue to be a customer when I come to this location!

I hate writing negative reviews but people using for business travel especially need to be aware. This hotel has no quiet hours or enforcement and thin walls. If you're on serious business and need to go to sleep before 1AM, it would be in your interest to avoid this location. You're rolling the dice staying here but, if you've stayed at a holiday inn express before you probably already know that.

The continental breakfast 🥞🍳 was explained to me to be the best, and my friend was right. The room was nicely decorated and clean. They even have Dove body wash, shampoo & conditioner. That was a nice treat. I enjoyed the Keurig and made coffee. I watched TV and was afraid I'd hear noise because I was near the elevator. It wasn't loud until the cleaning crew came by and woke me with banging noise. I had my sign on the door so I wouldn't be disturbed. The heater was loud, but after falling asleep I never noticed it again. The desk clerk was friendly and down to earth. Loved this place.

Hotel raised rates to almost $300 a night due to outdoor concerts in nearby town. Normal rate $115 and up a night. Train noise at night kept waking us up. Morning breakfast was fair, however, the only milk they had was chocolate milk (???) couldn’t use with cereal. Hotel staff didn’t care about it’s customers. Very disappointed with this Holiday Inn express.

Rooms need cleaned better- food crumbs on floor upon arrival. Very noisy hotel- you can hear people through floors and in hallway. Housekeeping was so extremely loud at 9 AM- Cursing 🤬 and vaping in the hallway. We will not be returning. Allison was nice and we appreciated her.

Thank you Holiday Inn Express!! My family came from out of town and stayed with you. They had a great experience, saying everyone was very kind and sweet. We went there to meet them and your establishment was very clean from the parking lot, hallways, pool area and the rooms are very nice!! We sat in the pool area for about an hour just talking&catching up. Then they came over to our house and saw everyone else. Thank you again for making their experience to Tennessee a great one.

Absolutely wonderful experience here!! Floyd was at the desk and he made everything about our stay top notch. He gave us a handicap room and even moved his personal vehicle so we could have a close parking space. The room was spacious, air conditioning was cold and hotel was clean. Highly recommended this HIE!!