First impression was great - impressive lobby, warm welcome at the front desk. But as soon as I stepped off the elevator towards my room, I was disgusted. The filthiest carpeting I've seen. All sorts of dirt, debris, candy wrappers, clothing price tags, a rubber band. Stepping into my room, I saw pretty much the same thing. The floors were covered with specs of dirt and food crumbs. I went back to the front desk and asked if they could send someone up with a vacuum while I went to dinner. Housekeeping showed a few hours later, after I had returned. She didn't have a vacuum with her, but did her best to mop the hardwood floors. It was acceptable, but the rugs near the bed were still dirty. Glad I had brought my hotel room slippers with me. Also would have liked washcloths - there were only towels in the bathroom. Nice hotel overall, but filthy rooms and floors.

READ THIS BEFORE BOOKING OR WORKING HERE IT'S HELL! I worked here for 8 months and it was the worst job I ever had. I never worked somewhere where management was also racist. And the pay/ bonus/ holiday pay is based on your ethnicity. I wouldn't recommend staying here either just because of the upkeep of the building. You can smell the Mold in the rooms and in the elevators.

Today 7/28/23, I experienced the worst service ever. I received service from an associate by the name of Amanda, at the front desk. I booked through a third party company and she wasn’t able to find my reservation. I called the third party, they were able to confirm with MARRIOTT’S reservation line my reservation and Amanda still wouldn’t check me. I traveled from Texas to Tulsa and after an hour of no resolution. I paid for the walk in price. I’m out of pocket for two nights and out of over 800.00 dollars. Prior to paying twice, she was yelling at the booking agent, advising I don’t see it, what do you want me to do, in an aggressive tone. The lobby was filled with other guest, causing a delay with them to be serviced. My three children were in the car and at this point I just needed a room. I double paid with no resolution. I asked for the complaint number and later to be given a case number. A quick resolution would’ve been for Amanda to offer the reservation’s telephone number, or call on my behalf and to confirm the reservation through MARRIOTT‼️ One company, one partnership and just another entity of the MARRIOTT. She didn’t think out side of the box, she was new to the company and because of the unknown, she acted out frustration. I called Monday to confirm the reservation, today after the issue and later with another booking agent and all three times Marriott was able to confirm my reservation but Amanda wasn’t. This is totally unacceptable and due to Amanda being a new employee, having absolutely no critical things skills and unprofessional, I’m out money and my vacation was nearly ruined‼️ God show’s mercy, I’m thankful I was able to pay out pocket but I need a refund and Amanda shouldn’t work customer facing with lack of customer service.

The whole place is beautiful and very well taken care of. But the bathrooms in the room have 0 privacy. A sliding door that doesn't latch or stay closed really. But the breakfast is okay the buffet doesn't have A LOT of options but there's bacon! The roof was also being done while I was there which kinda sucked dealing with all the noise and construction. I feel like they should've notified me when I booked for the entire weekend.

This is not a good conference hotel, so please look elsewhere! I booked numerous rooms at this hotel for an associational conference. Booking was a nightmare, and the prices quoted for the conference block of rooms were only for single occupant rooms, not double beds, so we had to pay higher prices. Upon arrival, the front desk assured me (at my request) that no charges could be made to any room. I received no receipt at checkout, and when I called the next day to request a copy, I found an extra charge for high speed internet had been made to one of the rooms. It has been nearly 2 months since we stayed, and I have been told twice that they will reverse the charge. Surprise! It still hasn't been done. While attending the conference, literally zero signs directed participants where to go; we were located in a back corner through a maze of hallways, and no signage directed us to our conference room. The complementary drinks ran out quickly and were slow to be replaced if at all. To those looking for a space to host a conference, keep looking!

I always enjoy how helpful they are with the odd ways I have to pay for Tails & Tornadoes Fur Con every year. It is a pretty decent sized hotel for the amount of people we normally get for the con. The A/C and the elevators seem to have issues every year though. The service is always fantastic though. The rooms are always neat and clean as well! I appreciate that every year they give great attitudes and there is always a certain joy that comes with it that just fills the main lobby.

Awful, you better bring $1000 for eating at this hotel nothings free and it's very OVERRATED. Breakfast was $17.49 a person. The indoor POOL they said they would warm up was a good *50 degrees THE WHOLE STAYThey fixed 0ur heater when we got here. HORRIBLE STAY!!!!! PLUS CHARGES JUST KEEP COMING! BOOOO the only thing that's saved any of this was a comfortable bed.

Highly recommended not to go here Mgoing here Mrs. Is completely racist and needs to be fired! She yelled at me profiled me and called the police on me and my wife because we were trying to get the room we paid for vs what they were trying to give us. Didn't allow me to get any documents or anything and kick us out we were stranded, do not come to this place she is terrible!!! Even the security guard said that she treats all black people nasty and he is a white male!

Not what i expect with a marriott. Sink wouldn't drain in the bathroom, there is a loud humming noise right outside the 7th floor room. Staff was so so in the front.For the price i paid i expected better. Ac would keep the room cool. I will stay somewhere else this was not worth the price in the least.

Was not the Marriott experience I grew to love and appreciate. Rated it two stars because it seemed to have 2/3 star hotel standards with 4/5 star hotel prices. We were on a road trip and booked with the Marriott because of the name brand image. It did not stand up to it. Initially we had a mix up of hotel rooms, they sent us to a twin when we booked a king. That by itself isn’t an issue, things happen but when we went down they gave us a hard time saying our booking guarantee a twin and we did t book the king when our booking receipt clearly says king bed. The rooms ambiance was fantastic, low lighting nice space with a beautiful TV. Until we took a closer look. The bed sheets were stained. The low lite raised the atmosphere but it seems like it was intended to hide the mess. We decided to go to the pool, the ground was not clean. Again maybe acceptable but with a closer look there was mold all over and dead insects in the pool. We were too disgusted to step inside. .

The check in was smooth as Tennessee whiskey. Absolutely loved the evening clerk a #gen-x lady who was just nice as could be and fun as well. . Lots going on there restaurants, bar, parking, location, and more. Also the pool and work out room are 24 hours with your key card. The only reason I didn't give 5 stars is that when we called to just inquire about checking out a few minutes late. The man on the phone was rude, and threatened to charge us for an additional half a day. We were able to work it out, but his attitude was off putting. As much as we liked it that may be the reason we do not come back.

We checked in last night, as soon as we walked into our room, we smelt cigarettes. At first we thought it was alright cause we’re only staying for two nights, and we probably won’t be in the room during day time. Until when we were going to bed, I started to cough (I got asthma), so we contacted the front desk and asked if it’s possible for us to get a new room just in case. The front desk reacted real fast and got us a room with fresh air. I was a bit disappointed with the first room, this is a Marriott hotel after all, we were expecting some level of relaxation. But the front desk helped us instantly after we asked for help, this is very very impressive, we really really appreciate it :-)

Overall, this is a great hotel to stay in. The majority of the staff is extremely pleasant and helpful. The only reason for a 4-Star overall is that I attended a convention and registered over the phone for the discounted rate. Whoever took my reservation spelled my last name wrong and when I attempted to check in they said I didn't have a reservation. The very helpful desk clerk went to get the day supervisor who was very confrontational. When she asked if I had my confirmation number and I said I didn't, she said, "we don't have a reservation for you," to which I stated that I had made it over the phone, I never received an email confirmation, and that it wasn't my fault there wasn't a reservation. She replied with, "It's YOUR FAULT that you aren't providing me with a confirmation number," with a LOT of attitude! I didn't reply to that, but my face apparently did. She followed up with, "we're really trying to help you out here," to which I tactfully stated, "That's not what your answer just told me." Eventually, we found the error was with my last name being misspelled. Because it was before my room was available, I had to come back later to get my keys. This is when we discovered that the phone agent had only booked me for 1 night instead of 2! However, the VERY NICE AND RESPECTFUL desk agent was able to fix this immediately.

Remember to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking a resort. This site will compare countless hotel sites and usually will have rooms a lot cheaper than others! Thank me later! This resort is one of my favorites in this area. I have been coming here for a long time. If you choose this place you definitely won't regret it. We stopped at the hotel on our road trip, the staff at the front desk was very welcoming and from there on every staff member that we came across was super nice. The rates are very competitive and a great place to stay. Special mention goes to Chef Glen at Tall Grass, he is by far the best Omelet maker that I have come across in my travels.

We stayed at this hotel while my dad was having surgery here in Tulsa. It was close to the hospital. That's where the good ends. We needed to stay longer and they had us check out and rebook the room, no problem, only they charged us almost 40 dollars more. The room was not clean. We told the front desk there was a strong dried pee smell coming from the rug between the beds, they did nothing. The bathtub drain was very slow, you stood in ankle high water while taking a shower. There were only 2 working elevators we waited 15 minutes for an elevator that had room. The morning we checked out there were no luggage carts and no one offered to find one. Front desk not very helpful. Good luck if you stay here.

OMG, I don't have enough characters to explain the wonderful experience we had at this hotel! First, Abigail and Justine are the best front desk hands down in the USA. Very personal smiling wonderful rapport makes you feel very welcome and super informative of everything that you have available at the hotel, Big shout out to them.. The Remington bar and grill has good food and entertainment! The karaoke lady is fun on Friday. Try the breakfast in the hotel restaurant, get an omlette best I have had in a well. Pool is warm, and even the dang housekeeping is on point and personal. We were there for a basketball tournament, and I know 11u can be a handful. They were so professional and nice when a few boys got out of hand. I have to come back for work next week, will be staying there!

My first time coming to this hotel was great I was able to get my room and there were zero problems but this stay I had already checked in with the app online and was going to get my key but was then told that because I am a solo traveler under 21 I cannot stay in the hotel. I live in Sulphur and had to come here for school once a week and thought this was a good choice to stay but at 8 on an extremely rainy night I was told I could not stay and my reservation was being cancelled throwing me out without a place to stay for the night.

Amazing hotel and location is equally good. Ample of parking; I don’t have any issues. Onsite restaurants and M club for premium members . Overall amazing; u stay and u feel it . Words not enough.

Restaurant is very overpriced, mediocre food. $19 for veggie burger and side salad, and that's about it for anything without meat. Bacon chips were stale. Over 45 minutes to get food Saturday evening. The staff are nice, if you can find someone.

First impression was very good, but then it ended. They do not respect room reservations. Reservation for hotel made several months out for a conference and they over sold the hotel. It was not a late check-in, just oversold. Not professional.

My wife and I stayed at the hotel to attend a concert at a nearby venue. The check in was a bit clumsy, partly because my earlier poor efforts in booking the room. I had tried to use a free night that got rejected for some reason. Then I tried to use points + cash. Basically, I double booked the room. The check in staff reversed one of the reservations -= apparently the points + cash rather than the full price fare. After contacting the main Marriott customer service, I was told the hotel would contact me. After following up three times over two months with both Marriott and the hotel, i never heard a response. i used to be a Marriott loyalist (former Platinum member). But after bad stays at this hotel and the JW Marriott San Antonio Hill Country, I will happily find other options. And as other reviewers noted, housekeeping on the room floors needs to improve.

I enjoyed my stay, the rooms were clean and comfortable. One of the things that I questioned was, there were no microwaves in the rooms. If you wanted to warm up food, you had to go the 3rd floor, and go into the pool/workout area, which usually does not allow food or drink, and warm up your sandwich/popcorn or whatever. Also, there's a pic of a hot tub on your website. I did not see one. And, when I went with my grandkids to the pool, I was sitting by the window, and water was dripping on me. I think it was from the condensation and not enough ventilation. Also, your shuttle was not up and running.

This is our 2nd time staying here, this trip 3 nights. Our room was 1141. The room was ok. Maintenance should look at the shower door - does not stay closed. Dead bolt - will not retract when open door. Aromatherapy in the room way to strong at night. Toilet paper is terrible- so thin. Service in breakfast restaurant excellent all 3 days

Super cute spot.. although the building was under construction when I stayed. I wish I would've been told about it. Also the bathroom doors don't actually shut. They are sliding doors. There's 0 privacy. Also breakfast is NOT included.

Remember to use HotelTully.ᴄᴏm when booking a resort. This web site will compare thousands of booking websites and usually will have rooms a lot cheaper compared to others! Thank me later! This resort is one of the highest rated in the area. I have been coming here for a very long time. If you stay for a few nights you definitely won't regret it. My first time staying at this particular Marriott, and I plan to make it my go to hotel every time I’m in Tulsa. Very nice location and enjoyed everything about it. The hotel was very clean and well maintained.

Room: Bathroom door is a sliding barn door. Does not lock, you can carry on a conversation with who ever is in the bathroom. No privacy at all. Breakfast: The same as any other hotel’s continental breakfast except they want $15 apiece. What a joke. Location: excellent. 1/2 mile from McDonalds so you can get a better breakfast.

Loved staying here. The staff was very friendly & helpful. They made sure the ppl staying here was safe & taken care of during the horrible tornado/extreme storm that came through. The rooms were very clean & the beds were very nice & soft. Though they didn't have a hot tub, the pool was wonderful. I would definitely stay here again. They even provided coffee & free breakfast even though they had no power after the storm.❤️❤️❤️

We are Marriott for life customers in Tulsa for a somber occasion to a local cemetery. We asked for 2 rooms either connecting or side by side a week ahead of time. The rooms were very far apart and one was not ready until 4:40! This is unacceptable!! You expect us OUT of the room at a certain time; we pay to RECEIVE the room by 4!

Make sure to use HotelTully.ᴄᴏm when booking your room. They compare countless booking web sites and normally will have prices much cheaper compared to others! Thank me later on! This hotel is one of the best in this area. I have been coming here for years. If you stay for a few days you for sure won't regret it. I was there for an alumni luncheon and the food at the luncheon was spectacular. The presentation was beautiful, the salad, maincourse and cheesecake dessert were luscious. The service was very good.

I have been a Bonvoy member for years. I also encourage my business to use Marriott brands as often as possible. Currently I have three employees in Marriott or Marriot brands around the country. I complained about the unprofessional name greeting on the TV after my significant other turned on the TV and noticed the greeting "Welcome Richard Cocq" While at face value this may seem like a funny prank, but this was also noticed by an inquisitive child. I voiced my concerns with the hotel and also the Corporate Team and.... Crickets, not even an apology. I will be discontinuing the use of all Marriott Brands for just the simple lack of follow-up and caring. My business books well over 100 nights a year mainly with the Marriott branding, its sad that a simple call or even an impersonal email could have made this seem, better and salvage this partnership.

Housekeeping Thieves!! This is the only hotel I’ve ever stayed in that cannot seem to find items we have accidentally left behind. We only stay here when required for sports tournaments. Twice (Nike tennis shoes and prescription medication) we have left items behind, twice their housekeeping manager said the items were not found. This time, I’m making a police report. We will not stay here ever again even if the sports team does.

Room was great however front desk staff is rude and charged me for breakfast that I payed separately for, the stole money out of my incidental deposit for breakfast I payed for and won’t give me my money back. That’s stealing and I lonely went to breakfast with my daughter and paid with a separate card now I can’t get any answers. Also breakfast was unprofessional I believe she lied like I ate twice but only ate once and payed for it.

The staff in every area of this hotel are rude. This is the second time we stayed here. I thought maybe they were stressed because there was a furry convention but it was a consistent level of rudeness across the board. Front desk, bar, Starbucks within the hotel. We asked for late checkout which they granted. House Keeping knocked on the door 3 times from 9:40 AM to 11:30 AM. I called after the first time to make sure they had us down for late checkout. The front desk displayed a constant attitude of irritation. They confirmed and I told house keeping the first time. However they continued to knock 2 other times.

If you were to ask my fiancé, she would tell you that I could care less about the room, I just care about the shower. And this is the best shower I’ve had! I read the reviews and was a little nervous, but the check in process was flawless, managed a room on the 9th floor which was key protected. Room was exactly what I wanted and extremely clean! The downstairs had a nice lobby, but the bar and Starbucks really sold it. Would recommend and I would stay there again in a heartbeat!

Rooms are nice, comfortable. I was annoyed by staff who opened my door at 5pm, right after I checked in and after I had placed a "do not disturb" sign on the door. Also, the iced water at the front desk seemed to always be absent when I was going in and out of the building. Frustrating. Still a great stay though. No breakfast.

My review of this property is poor at best. Being a Platinum patron, I found some gross failures with this property- both room and staff. Room- toilet handle on the floor, no shampoo, no regular coffee. The front desk was not very helpful in getting a quick solution. I have not heard from the manager on this stay either.

Rooms were very nice though the AC was a bit loud. (To be expected in any hotel really since they use individual units.) Very clean, contemporary and reasonably sound deadened. Am on a stricter diet than most people and the morning manager was extremely accommodating to my breakfast needs for which I can't thank them enough!

Look it’s great, it’s big, it’s fun to be in. My son said he had a blast. However, he also enjoyed their pool until his eyes started to hurt from really just being a kid in a pool. The issue is the hotel didn’t have any eye solution. This mega-hotel didn’t have not a single bottle. Just bringing it to the hotels attention, otherwise, location is great like I said before.

Disappointed with the room. Even charging didn't change the situation. I believe there is an HVAC issue. The air was very stuffy. Service is good and love the staff. I even had a favorite bartender and waitress. It seems like he worked every night at every bar(Steven)! My waitress had an awesome personality at breakfast (forgot her name but she has long red/brown hair) We definitely took care of them!