I was so excited for my holiday to Tunisia. Myself and my partner hadn't been before and we looked at reviews before booking. At the time, Nour Palace seemed to have only a few disgruntled customers but other than that, it seemed positive. It's interesting to read all the recent reviews because it seems to encapsulate our experience too. Firstly, the hotel didn't seem to have our upgraded room on their booking systems, so we spent the first 10 minutes of our holiday connecting to WiFi and sending our booking confirmation to the reception team by email, in all fairness,the team were patient and kind, so we weren't too bothered about it in the moment. The room was a decent size, pretty standard to be honest, decor wasn't anything to be desired but it was fine. The resort has 5 stars - this to me, is unbelievable. I would really like to know when they were awarded this and if the team will be along again soon to amend because this truly doesn't seem right. I have seen reviewers saying that it's different in Tunisia to other places but actually, we found other 5 star resorts and spoke to locals and they said there were definitely better hotels out there. The food is awful. Its not covered and most of it is lukewarm or has flies intermittently landing on it. I've seen many people post that they had gastrointestinal problems after eating here. That's not untrue at all and we suffered from this too. One morning I even saw a bird in the dining room eating leftovers from a plate. The floor is incredibly slippery, I saw so many people slip, as well as doing so myself with food/coffee in hand. We actually went out the last few nights of our stay and avoided eating in general at the resort. We ended up just having a coffee and yoghurt for breakfast and then waiting until dinner time to eat again. In terms of drink - obviously with respect, Tunisian people don't really drink alcohol so I wasn't expecting too much in that department. However they had an extensive drinks menu, including cocktails, which were not included in the all inclusive price. Considering the amount of money people had paid for the 5 star resort I was a little miffed that the only drinks we could get by the pool were beer or wine (The wine was warm) and if you wanted anything else you had to pay. Also, the facilities that were advertised at the 'all inclusive' resort had to be paid for separately which was disappointing. As for the servers, some were nice enough but on the whole I felt like I was an inconvenience if I asked for something or ordered something from the bar. Sun loungers were difficult to find after 8am and I found some were reserved by the lifeguards and they would unreserve them for you in exchange for a tip....I usually am happy to tip but given the service at the resort I didn't really feel obliged to do this, we also found that they didn't put all the loungers out and hid them away in the outhouse. I have never had reason to write an essay of a review, especially a negative one but I honestly wouldn't recommend going to Nour Palace. This is not a luxurious hotel, I wouldn't describe this as a 5 star resort whatsoever, moreso 2 or 3 star if I was being generous.

I would like to take a moment to express my heartfelt gratitude to all the wonderful individuals who work tirelessly at this hotel. Your dedication and commitment to providing exceptional service have made our stay truly remarkable. A special thank you goes out to the fantastic members of the entertainment team: Alex, Adel, Alpha, Steve, Tokyo, Pablo, and anyone else who might not be mentioned here. Your energy, enthusiasm, and talent brought joy and excitement to our days. We enjoyed every moment of the entertaining activities and shows you put together. You truly made our time here unforgettable. I also want to extend my appreciation to Mohamed, the gentleman who works diligently around the pool area. His presence and attentiveness made us feel comfortable and relaxed throughout our stay. His warm and welcoming demeanor added an extra layer of enjoyment to our time by the pool. To the hardworking individuals in the housekeeping facilities, thank you for your exceptional efforts. Your dedication to cleanliness and maintaining a comfortable environment is truly commendable. It's because of your unwavering commitment that we experienced a clean and well-organized room throughout our stay. In general, I would like to thank all the lovely people working in this hotel. From the front desk staff to the restaurant servers, your friendly and accommodating nature has made our experience here truly remarkable. Your efforts have not gone unnoticed, and we are truly grateful for the exceptional service we have received. Once again, thank you to each and every individual who contributed to making our stay at this hotel a memorable one. Your hard work, kindness, and professionalism have left a lasting impression, and we look forward to returning in the future. Regards, Aleksandar and Antoniya

It's a maximum of 4 stars resort, the room was big and they clean it every day. The furniture is old and i don't think that they renovated since the beginning. There is plenty of food but no very diversified, only a few options for vegetarian or vegan. The minibar is always empty!

ATTENTION FOR EVERYONE... In their exchange office, we were robbed every time we exchanged euros. Average hotel 3* The employees must know that the tip is deserved. The plaza is small and could be cleaner if the employees made a little effort. The cards are quickly demagnetized, so entering the room can take some time.

We are on vacation here. I'll start with the positives.. The staff is very nice and helpful, the food is tasty and a nice selection, as well as the drinks/ I rate this as positive and sufficient (I already know how much I paid for the vacation, I don't expect a miracle). The animators are nice and not annoying, which I rate as great positive. There are plenty of sunbeds and our room has a beautiful view.. and I will probably please everyone, wifi works perfectly in the rooms.However, the hotel needs renovation.. even though nothing is broken, it already looks too used even though it is clean.. I estimate the age of the property to be 20 years... And the cleaner does fold great towel swans, but he could wash the floor better.. I have black hair, it's very easy to see where the mop hasn't passed

This definitely isn't a five-star hotel. We received a room for disabled people as soon as we arrived, which I think to be inappropriate and a lack of professionalism. After pointless discussions, we didn't get a standard room until we paid more. However, the room was pretty dirty with some defects, and the resort overall smelled awful. Moreover, the food was a complete nightmare with dirty cutlery, flies all over everything, a lack of variety, lots of refrigerated foods, and improper cooking. Most of our group got food poisoning after few days, along with severe fever and other symptoms. If you don't want to ruin your holiday and health, please keep your money or go literally anywhere else.

Never go to this hotel! Everything is dirty, the beer is warm, there is no free table for breakfast, only if you give tip, and this is normal there, you need to tiping before you need something. The guy wanted money for the reparation of electricity.

Beautiful hotel and excellent staff. The food was great and delicious. Very friendly staff and great hotel for family. The rooms were very clean and huge family rooms were available. Even the standard room is a good size room, with a balcony, shower, bath, a fridge, a full-size wardrobe, a sofa inside the room, and chairs on the balcony. There's plenty to do for everyone. They had a lovely spa on level -2, indoor swimming pool, jacuzzi, and massage therapy. There is also an outdoor pool which in summer would be great. There is also a games room for the kids, with bowling, pool, and a couple of other games. There is also shisha available for those who like it. The food court has a lot of variety, from starters to mains to deserts, and everything tastes good. This hotel is disable friendly, and a lot of help is available if you have a passenger with you who uses a wheelchair. This hotel is situated not from any of the places in the city, which were about 5 - 10 minutes away, depending on where you go.

+ Very friendly, amazing bar staff and waiters, nice food in the buffet. - Rooms are very old and dirty. We had big ants coming to our room every evening from the balcony. Staff is cleaning the room everyday, but there’s still hairs on the floor since we came here, balcony window has streaks on it. We didnt have changed bedsheets and towels since we came here. Very big queues in the buffet, even now when there’s no holiday season yet. They wanted to rob us on exchange, cashier was giving halfs of dinar instead of one dinar, so be careful when you change money here, check the coins twice. I showed him it’s half of dinar and he gave me rest of money immediately, but it’s very unprofessional. Again, the same man other day as the receptionist firstly charged us for travel tax at the entrance and secondly when we were leaving. When we were leaving he didn’t explain why do we have to pay again, was very rude and his voice was aggresive. I thought we paid all the travel tax when we came to the hotel. I paid him in dollars and he gave me dinars in change, refused to change dinars for dolars. Twice happened to me that I didnt have hot water in the bathroom at all, once at 7:30am, second was before the lunchtime, about 12pm. Beach is not existing right now, there’s very messy and entrance to the beach is difficult to pass, there are some buckets with sand on the entrance. I asked a lifeguard where’s a beach there as I’ve seen in the pictures in travel agency and he didn’t understand what I mean.. it’s not worth 5* at all, maybe 3*.

This hotel is just catastrophic! Not even close to one star!! The rooms are awful! Beds are very old and not confortable. The doors don't open easily. The cards are always broken. The owner didn't invest a dime in improving the rooms since at least 20 years!! Very disapointing for a 5* hotel. The only good thing is the staff. They had good service.

The worst experience in my life Very bad rooms Very very very bad Custumor service Dirty and old firniture dirty plates and food Attentien they block rooms before the time of check out The classification of this hotel must be 1 star or if possible less than one star I wish i could read reviews on google before i booked It is really a waste of money Catastrophic catastrophic catastrophic hotel

Place is nice. Don’t expect five stars hotel. It is, but African five stars. Service is good, I’ve just had issues with one bartender. I was arguing with assistant manager from lobby bar, Julian or something like that, about milk. My kids are drinking milk before sleeping, and he refused to give me a bottle of milk, although i was taking bottle of milk before, and tipped 10,20 dinars for that. He told me that is not allowed to take a bottle at 10 pm and at that moment I wasn’t able to buy milk anywhere. Next day I bought it for 1.35 dinars and never asked again for milk. I guess it’s easier and cheaper to buy milk in the store than to ask for it. You can drink unlimited alcohol, but when it comes to milk for kids you can’t get it :-)

Nour Palace is truly a beautiful resort located just outside of the picturesque town of Mahdia. We were truly pleased with the style and layout of the resort, with two spacious restaurants, a large open plan lounge, and the piano bar adjacent to it. The pool outside was lovely, as well as the indoor pool, with plenty of facilities to keep one occupied. The staff throughout this stay were absolutely exceptional, from the maids, pool side and dining staff. We found them to be good natured, extremely friendly and up for a laugh too. The entertainment team were lovely too, and not too pushy. We were spoilt for food throughout our week stay, and loved the fact that you could taste authentic Tunisian cuisine alongside other staples from around the world. It really exemplified a brilliant all-inclusive stay. We also decided to go for Tunisian spa afternoon, which included a traditional hammam at the adjacent resort (Mahdia Palace Thalasso). This was one of the highlights of the trips, and for 300DT for two people, it was exceptional value for money. There were several other activities that were offered throughout the stay, and by no means did we feel the staff were pushy in selling this to us. The only reason we did not feel this was a 5 star stay was due to the outdated rooms, where the air conditioning did not work, as well as inconsistent Wi-Fi (this was not really a problem, as the lounge had great Wi-Fi, and you can always purchase an e-Sim). When we asked the reception staff if they could help us with the temperature of the room, they unfortunately commented that they "had turned off" the air conditioning, and did not provide a fan. This did sadly leave to uncomfortable nights. Overall, this was a very good stay, and we thoroughly enjoyed our first stay in Tunisia. Nour Palace is an excellent budget option to sample the beautiful beaches and sunshine of Mahdia. It was lovely to see families of all backgrounds and cultures enjoying themselves, and we thoroughly recommend this resort for families.

Came since yesterday with mates as lads holidays great place great service food is good staff is brilliant no complain very happy

Rooms - Hotel has 20 years and will need to refresh its room furniture soon. Only one or two power sockets, so it is hard to charge all your devices, but recepion can help. Rooms are huge and our had a nice see side view. Staff - Kind staff, always willing to help. There were always something good to eat and local vine was good also. Location - Beach is beautifull and sea very warm. It took one hour and few minutes to get there from the airport, this is ok, but the road is not comfy (many slowdowns, etc).

This hotel is great with children because they have entertainment programs during the day and at night.👍🏻

Good size family hotel, officially 5 stars hotel, but in my opinion max 4. Very friendly staff, a lot of facilities, huge swimming pool and just short walking distance to hotels beach. Definitely dinning and kitchen area needs improvement, meals are good but waiting time for main food meals was too long. Anyway I would recommend for family visits.

I came with my hubby and daughter.from the staff to the food to the customer service..everything was outstanding.you only get Internet in their lobby but its still OK,you would feel the love and attention to detail,everything is nice and cosy.I have been a traveller for 13 years now and I can boldly tell you that everything here is phenomenal..This hotel is a 5 star hotel no doubt

Family holiday(me, 2y old daughter, 5 y old nephew and grandmother). Rooms-big and clean, food-a lot of meat, fish, vegetable, ice cream, fruit, beer, wine! Inside and outside huge pool, funny animation programme, nice beach full of shelves. BUT!!!!!!!! The best in this hotel are PEOPLE!!! Amazing animation programme:funny, friendly, full of energy! Every night dancing for babies. The last day I just wanted to cry from the morning until we left. All the staff in the kitchen and restaurant were very friendly, helpfull amd smiling. I read many reviews before coming to Nour Palace and I was really scared. Now I am sure it was written by people who just expect perfection. Life is about people. I felt how all the staff appreciate that we chose the hotel and all of them (from cleaning ladies and men to chef) were so friendly. My 2 years old daughter was happy like never before. Thank to all of you guys. It was my first time in Tunisia-Africa and I will definitily come back one day. I will miss you! Thank you, Barbora❤️

Well , surprised, I am here now as I write this . I looked at the Reviews and it did worry me slightly. However , I am English not Tunisian , it quickly occurred to me that there was some descriptions left out. The rooms are dated , but my room key worked after 2 tries 💪. Was this a problem NO. The food , a good selection vegetables , fish , meats what was the fuss about ? I have a sensitive stomach. Positives- Staff-fantastic, Amoure, waiters, Vipo, Bebo, Blacky and the gals 👧 from animation team,super friendly.Reception staff are helpful ,. Hotel slightly dated but what do you want ? 😳, enjoyment or a brand new Hotel. Defo not worth bad reviews. Treated with respect and value. Me and my husband were the only English , but the diversity in this hotel was the best ,I made friends with a wonderful Polish couple . I would live to come back to Tunisia , I felt safe and happy . 5 days left and feeling the love . ❤️. Negatives - I am on holiday what is there to be negative about ?

Food was decent, stuff very friendly Mehdia has mind blowing sea, it’s best I ever saw.

not recommended at all fake classification does not deserve five star. food frozen and terrible, even power plugin not found near the bed

the hotel, the beach is 5 stars, but i give 1 star because the restaurant and the kitchen is horrible, this is not international kitchen, the food is poor and little , the meat is not fried properly, same spice on all type os food. Not enaugh glass for each guest........

it was a nightmare, the stuff are not profesionnal at all and the food was a junk ,besides you need to wait like for 30minutes to hour to get to the line and grab something. Lift does not work all the time and the room service was a juke. PS: personnal demand money to do their job !! I absolutly do not recommand this hotel do not waste your money it is a big scam

I absolutely do NOT recommend this hotel! It's defnitly not a 5 stars hotel! 3 stars max (and am being generous)! Here is my honest and detailed review: PROS: location, great beach, the size of the rooms, the pools, activities for the kids. CONS: The food choices and quality are extremly poor, and my parents and I had a food infection from the hotel restaurant! The waiting queues to get the food from the live stations are too long and can litterarly drive you crazy (you can easily wait for 30 to 45min)! The restaurant is crowded and noisy, and the waiters are clearly overloaded. The restaurant manager was so kind, helpful and polite though, and he did listen to guests complaints. The lady at the restaurant reception desk was so rude I gotta say. There was no wifi at all inside the rooms, the AC in the common areas (including main lobby and restaurant) and inside the rooms, was broken most of the time!! Most rude and unprofessional stuff I've ever experienced, except for 2 or 3 person who were really helpful and professional. Def not a 5 stars hotel, and def not going back there. It needs a loooooooot of improvements!

Where to begin... Beautiful place on a huge area. A lot of amenities, good offer, beautiful beach. Amazing sand both on the shore and in the crystal clear sea. Nice food, nice drinks. However, the hotel needs renovation. It seems a bit neglected and staff not ready for the amount of guests it can receive. They are trying really hard and there are sooo many staff but... constant cues during meals, both in the restaurant and the beach, long waits for a drink, very long room cleaning... A bitter taste to generally a great experience and an amazing potential.