I'm from out of town. I planned on doing several people's Christmas shopping in store today. Meaning I planned to spend most likely a few hundred dollars. But, I was told that since my 4 year old with sensory issues refuses to wear a mask (he will not even wear a jacket!) that I wasn't allowed to shop. State and federal say its okay for 5 and under to be in public without a mask. I was told to that "we are private property". Well....I'm not even shopping online now. I refuse to give my money to a company that will not allow my 4 year old son with a disability to be in their store. He deserves to out and about just like they deserve to have a job. I'm so mad! I had my mask on and properly! I would call corporate but "they aren't taking calls at this time." Shop somewhere else that doesn't discriminate.

Rude and unfriendly staff. Treated me as if I knew absolutely nothing about the product I was there to look at even though I’ve been researching it for years. Will not return to this location no matter what and will inform others in my circle that unless they wanted to be treated like they are ignorant to not visit this location either.

Love the store, customer service is awful. My daughter and myself went into the store and were stopped at the door to make sure our mask were double lined, which is fine, however when I asked a question, very short and rude! Also pulled my mask down just to smell a scent for literally two seconds, immediately asked very aggressively to pull it up or exit the store. At that point i put my merchandise back up and left. Customer Service is key to any good business, and had she politely asked or just been kind I would done as I was asked and it wouldn’t have been a big deal. As i was leaving she proceeded to say “ have a nice day” just rude. Once again I hate to even write a bad review, however this needs to be known!

The girl with the green hair and heavy makeup is always rude to customers. I’ve been in there twice and she’s had an attitude. Today, she was bending up my card because their card reader wouldn’t work, and when she was done, she just tossed it along with the bagged item and walked away from the register. The time before that, me and a friend were smelling the incense away from other people and would take our masks down below just below our nose to smell them and then put them back up and she got attitude and told us to put our masks on above our noses, but how are we supposed to smell the item if literally the whole point is the SCENT. The store would be so much better if she didn’t work there, I’ve walked out mad each time.

Entered the store. Met immediately by an agressive woman. She demanded I put on a mask. I said there is no longer a mask mandate. She said I was on private property and they do what they want. Put on a mask or leave. I said no problem I will take my money some place else. She was snotty and said "ba by".. . Not a soul in the store. Good Luck staying in business. I won't shop there ever again.

The store employees at the Tupelo, Mississippi store in the Barnes Crossing Mall are very rude about the Mask Requirement. Maybe this is your store policy, but you should talk to your employees about how they handle this. Also no other store in this mall is requiring masks while shopping. The city has lifted the mask mandate. Other stores recommend masks, but do not require. The two store employees on Friday, May 7th around noon were very unprofessional and rude. One at the front entrance very rude is stating "masks are required to enter", one at checkout "directing" me where to stand, when to move forward, stepping back from me when checking out- again "directing" me what to do and when to do it. I will not be back! This is ridiculous!

I absolutely love this store. As soon as you enter, the soft earthly aroma kisses your senses gifting you with a moment of peace. The staff are always positive and very helpful. I enjoy engaging with them almost as much as I do floating around the store that mirrors my favorite style and interests. I won't shop anywhere else but here for certain products like incense and oils. I appreciate this store for providing quality products for those of us who don't fit into the southern chic style

The girl with heavy eye makeup, running the cash register was very unwelcoming and rude . The guy working with her was very nice. I hope she she doesn’t always act like that because I love this store. 8/1

My daughter and I love this store and it's always our first stop in the mall! We got some really cute things and the employees are so super sweet!